The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The parts are great. They look like quality parts. The only thing i dont like is the videos that show how to put them together. I think it would have been better with someone talking, explaining what... See more
Company replied
I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Disliked going from page to page
Disliked going from page to page, Im not very technology friendly.
26 May 2026
Reply from Fanhome
Hi Robert,
We’re sorry to hear that navigating between pages was difficult for you.
We understand that not everyone feels comfortable with technology, and we appreciate you taking the time to share your experience with us.
Your feedback is very valuable, and we’ve shared your comments with the relevant team so we can continue improving the experience for our customers.
We hope you continue enjoying your collection.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
I am glad to get my Enterprise D kits…
I am glad to get my Enterprise D kits at the correct pace.
12 May 2026
Reply from Fanhome
Hi Douglas Richardson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fast service
19 May 2026
Reply from Fanhome
Hi Mike Wiltfong,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very easy to sign up web site is easy…
Very easy to sign up web site is easy to navigate and good communication
24 May 2026
Reply from Fanhome
Hi GEORGE,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Pablo,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The experience have been amazing.
20 May 2026
Reply from Fanhome
Hi Santos,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Nice ships, but be prepared for a lot of emails
My experience with this company has been very frustrating. I subscribe to the Batman graphic novels and there’s been a lot of delay of product, the quality of the product is not what I would expect, in a lot of cases they will split up a story because now they have another volume, they can bill you for, and try to cancel. Subscription is very difficult because there’s certain points for the month where you can’t cancel it because something is being mailed or billed so you’re gonna have to call back several times in order to get a cancellation.
Additionally, there was an issue with their ordering software and I was sent the wrong starship for one of my orders and to try and get that refund took many emails and well over a month for it finally to happen. In their defense, I think they’ve been going through a different software transition as well as moving their headquarters for serving the United States, but I can’t recommend this company without extreme reservation. I will say that the starships I have received I quite like and well, probably overpriced like everything is these days, at least they look really good.
19 May 2026
Reply from Fanhome
Dear Michael,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
We’re very sorry to hear that your experience with our services this time has not been satisfactory.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Warm regards,
Fanhome
im very good im not very good idea
21 May 2026
Reply from Fanhome
Hi ROSS,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I started this build with Eaglemoss
I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I was able to continue the build. As the build continued, I noticed some parts were a bit warped, but I didn't want to be picky. I was getting the parts pretty frequently.
Then the problem of availability of parts came up. It was frustrating, but I trusted FanHome. Every time I contacted Fanhome, the people who responded were courteous, which I respected as a customer. They kept me informed about the problems, and the solutions, they were going through to bring our builds to the US, instead of relying on the UK distributers.
The shipping has improved dramatically. The help I get whenever I email them has always been a positive experience. I'm more patient than most, so that helps.
It's a good company, and I even got my best friend into the model builds.
22 May 2026
Unprompted review
Reply from Fanhome
Hi Randy Meyer,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
The sign-up process was easy and…
The sign-up process was easy and straightforward overall. I’m very excited to begin building the Lotus Renault 97T model. Communication updates were clear, shipping moved quickly once the order was processed, and the collection itself looks incredibly impressive. Looking forward to receiving the first packages and continuing the build over time.
18 May 2026
Reply from Fanhome
Hi Hilario Pereira,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi eric maltby,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Well laid out site
Well laid out site, making it. Easy to find what you are looking for. Registration is straightforward. I will be back looking for more ships to buy..
18 May 2026
Reply from Fanhome
Hi Iain,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
The home page well described what was…
The home page well described what was included and how the subscription works. It was easy to sign up via paypal. I was signed up within minutes
21 May 2026
Reply from Fanhome
Hi Anna,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Was happy to see that older ships were…
Was happy to see that older ships were being reissued and available again.
20 May 2026
Reply from Fanhome
Hi Del,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Would be nice if a Total price was available
I’ve been watching Fanhome products for a while now and never bought in cause never got full price!!! But I bought in anyhow a little discouraged and concerned on how much I will be spending if I complete the entire build and how long does it take to complete!! I feel it’s all left open ended!!
20 May 2026
Reply from Fanhome
Hi rory johnson,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
All problems resolved quickly
All problems resolved quickly.
I have a regular schedule of delivery for all subscriptions i have with fanhome
19 May 2026
Reply from Fanhome
Hi Julie ives,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up
It was easy to sign up. Will add to my review as I receive my package and along the way of my subscription.
20 May 2026
Reply from Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Seneca,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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