Fancii & Co. Reviews 141

I ordered two items from this company. The same day they arrived, I noticed one was damaged. I reached out to the company for exchange instructions to which they replied they were sending a new replacement.

I’ve made an error on the delivery address so I contacted the company straight away & they have great strides to correct the problem immediately’

I have owned several lighted Fanci mirrors, and I’ve given them for gifts. I’m a fan of Fanci. I recently had an issue with one of the mirrors and their customer service response was immediate and satisfying.

I've purchased multiple products from Fancii: the Cali, Rivo, Remi, Clara, Torri, Isla, and the Leah. (I'm probably forgetting one or two.) All are great. I've never had a problem with any until now when I first used the Leah and the laser light didn't function. I emailed the company and received a response very quickly from Faye who asked me to try something which didn't work. Since the products have limited warranties for 24 months, she's sending another one out right away. What great customer service!

Purchased for my mom, she loves it!
She had a power outage and the light would not come on. Emailed support and they gave a couple suggestions for her to try and it solved the problem, the little power button on the back needed a reset. Her eyes didn’t see the button.

Customer service is incredible! They responded quickly and found the best resolution. CS Agent Angelica was professional and efficient at resolving my issue. When you make me feel like a valued customer, I’m yours for life.
Thank you Fancii!

Fantastic customer service. Product is very useful for travel but also living in a small space it is great to be able to fold and put away until needed

Love this brand and I also love the great customer service.
I would love to get the Madeline Mirror.

I do have several products from this brand and love all.

Keep up the great work and creative ideas.

This sounds silly but I could not open the compact when it arrived. I reached out Fancii and they were very responsive and helpful ! LOL, I was trying to open it from the wrong side.
Nice design and the both the magnification and lighting option are terrific.

My experience with fancii was excellent. The lady Faye that looked after me was a pleasure to chat with. She was very friendly and polite. She didn’t rush, she took her time and answered my questions. I like to say Thank you to Faye for her service.

I am so impressed with Fancii! The quality and design of their beauty tools are amazing. Everything feels thoughtfully made... from the packaging to the actual product. I especially love their mirrors. Best lighting ever. I can’t imagine going back to my old Amazon mirror. Highly recommend!

Love Fancii's products, they are very helpful for my beauty skincare routine, and they are super lasting.

Great customer service, fast shipping. The mirror is amazing, changed the way I do makeup.

Bought a make-up mirror for my daughter. Worked 3 days and then died. Tried 3x to get through to them for a refund or exchange - they never got back to me. Never buy from businesses without a phone number contact.

My initial lighted mirror stopped charging within a year of purchase (within warranty). Customer service was responsive and provided a replacement with no warranty included. The replacement stopped charging within a year, as well.

Amazing customer service from this company. Super products.

I bought a mirror from Fancii back in February, via Amazon. I have had a few issues with the mirror charging, I have tried numerous fixes but not have worked adequately, so I decided to contact the company I'd indirectly purchased from. I didn't hold out much hope I'll be honest. How wrong could I have been?? Exceptionally speedy response time (I'm talking minutes) and the issue entirely resolved in way less than ten minutes from raising the complaint to resolution. Impressive by any standards. Angelica, you are a credit to Fancii...

The product wasn't what I expected but the customer service is amazing! I would buy again!

The best customer service ever, had a problem with a mirror the whole issue was sorted from my first email to completion within 5 minutes .. loved the product and amazing customer service 5*****

Great knife.. Love the belt holster! Great for yard work and recycle.