Fancii & Co. Reviews 141

A big fan of the face steamer - I previously owned one that got damaged while moving. I immediately bought a replacement but unfortunately it arrived defective. Customer service jumped into action to send me a new one. Should be arriving in a few days. I hope I don’t have any issues with this one but I’m sure if I do, customer service will help.

I had an issue with a product and Faye took care of the issue and made me the priority! Thank you Faye! Keep up an amazing job! FANCII & Co is lucky to have You!

Best regards,
Aga

This is a really great product! It makes travel so easy getting ready with a reliable makeup mirror. Customer Service was great to work with and answer my questions.
Thank you!

I ordered four of the Taylor lighted, compacts- for gifts at Christmas. They are awesome.!!! I ended up keeping one for myself!
The one I kept wouldn’t light up even after I charged it. I contacted the company.
First, they tried to troubleshoot with me. After those two things didn’t work they sent me a new one.

The new one they sent works perfectly.

They absolutely stood behind their product. Their customer service was very responsive, and it was very obvious that they wanted to understand what was wrong with the product so they could improve on it.

I would highly recommend the product and the company!

Fancii and company are wonderful!!! In addition to having a good quality mirror they have many beautiful selections. I was lucky to get some with sparkles all over for Christmas presents and then picked a lovely one that was a little larger for my Sister. It was not here before Christmas as was out of stock - but they were thoughtful enough to mail it to her directly after the holidays! It was a wonderful New Year surprise!! Thank you so much for being a well organized and customer friendly company with a quality product.

Fantastic company.
Great high quality products.
Wonderful and prompt customer service.
Highly recommend!

I absolutely love the Fanci mirrors and have had a great experience with their customer service. They are top notch!

Ordered a few as gifts and the recipients all loved it. The packaging was nice and the product was great. Mirror felt like it was of good quality. Everyone liked how well the light button worked and that you could toggle between a bright white and a softer evening light or no light.

One of the big morning news shows had the Taylor compact mirrors as a top pick for Christmas gifts, 2025. They seemed pretty spendy, but I took advantage of the price break for buying more and bought three. Gifted one each to my 20 yo daughter and her friend who are very picky and very much into makeup. They LOVE these mirrors. Worked with customer service for an exchange of one due to a color preference. Customer service was AMAZING.
Would buy again. No negatives. A+

The item I wanted was out of stock and not expected until mid-January, but I received it in very early January. Company representatives communicated personally with me throughout the process - very nice - so I had no concerns that it would not be delivered as promised.

Bought about a dozen mini Taylor compact mirrors as stocking stuffers for my college age nieces - they all LOVED because there is terrible light in dorm rooms! Had a very small issue with 2 of them and almost didn't contact Customer Service. I did contact them and they were amazing to say the least! I had 2 new mirrors in my hands in less than 48hrs!......very happy customer and would HIGHLY recommend Fancil & Co.

Great mirror and love the different designs. I did receive a mirror with a broken hinge so I contacted customer service and they got back to me right away and replaced the item within a short amount of time.

I had an issue with an order through Amazon, and Fancii made it right. The communication was slower but consistent, and eventually i was refunded. The actual product (mirror) is great. I bought multipl,e but one arrived damaged.

I bought 10 Taylor mirrors to give as holiday gifts to all of the woman/girls in my family. Everyone got the color that suited them. Mirrors were well received by everyone. One was damaged and broken, and even though I had purchased in September, Fancii stood by their product and sent me a replacement. I really appreciate this kind of commitment to customer service. Makes me feel great about my purchase and I will buy again! Thank you Fancii!

Great customer service. My email inquiry was answered by a real human who was undertanding and helped easily resolve my question. also, the mirror is a great product. the size, magnificaiton and lighting make it ideal for travel. i highly recommend Fancii.

I bought 3 mirrors for Christmas and the recipients love them! Great Customer Service if needed!

My wife and kids received their Mila 2 mirrors today and they absolutely love them! They are very nice and durable. I had questions about the shipping and contacting support and received an answer right away. Overall I would recommend Fancii &Co. products to any and everyone who would like a great product and great customer service.

I reached out to customer support because a product I had stopped working. I provided a video to show them the issue and how my followers were telling me specifically how the product should work. Customer service was able to provide a replacement.

Love the products above and beyond customer service

Ordered 4 compacts for Christmas and they ran out of one. Sent three and got the fourth to me before Christmas which I am so grateful - Thank you Fancii!