Family Law Decisions Reviews 

263
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The initial advice from Ali was reassuring. I was passed onto to Chris R who was prompt in His replies to Me ., again very reassuring. I felt as though I had someone by My side before heading... See more

Rated 5 out of 5 stars

I have been having a very stressful family law case, Lisa has helped me in applying for court, raising a position statement, c100 and C1a. She has been kind, patient and understanding at every step... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service - responsive, helpful, doesn’t just want to take your money. Truly wants the best outcome for his clients. Would 1000% recommend especially for the neurodivergent person h... See more

Company replied

Rated 5 out of 5 stars

Fantastic. Ali and Christopher have been excellent throughout the proceedings. Endless emails and calls included in the overall cost which was great whilst I was stressing a lot with everythin... See more

Company replied

Company details

  1. Legal Services
  2. Family Law Attorney
  3. Paralegal Services Provider

Written by the company

Family Law McKenzie Friends and Paralegals providing confidential affordable high-quality assistance in the family courts in England & Wales. Assistance in remote and in-person hearings at court, applications, statements, bundles. Guidance information and support throughout your court proceedings. We assist in Child Arrangement Orders, Non-Molestation Orders, Occupation Orders, Prohibited Steps Orders, Specific Issue Orders and Financial Remedy Orders matters: https://www.familylawdecisions.co.uk/useful-information/our-useful-information/ Our Paralegals and McKenzie Friends have experience and legal qualifications, and we only work in Family Law, qualified and trusted, we are specialists in Family Law: https://www.familylawdecisions.co.uk/mckenzie-friend/ We pride ourselves in offering a good and fast professional service. We provide a Free Initital Phone Consultation and Fixed Fees which include reasonable email/telephone support. We are fully insured, ICO Certified and have a clear Privacy Policy. Institute of Paralegals (IoP) Corporate Members, if you require skilled work on documents and informed support in the Family Court we are able to assist you. We provide free videos which might be of interest you in a number of subjects which we hope will assist you if considering making an application or responding to an application or during Court proceedings, from the the start of proceedings until the finish. You can contact us via WhatsApp, email, phone or through our website and book a scheduled call if required.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

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4.7

All reviews

(263)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quickly helped me draft child…

Very quickly helped me draft child arrangement order and prohibited steps order for my children. Completed all the necessary forms quickly and efficiently very worth the money. Lee-Ann has been most helpful so far.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Court hearing

Thanks to Siaana for the support in my case, ensuring professionalism and getting me a positive result.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Elana surpassed my expectations

Elana was absolutely magical, providing me above-and-beyond services and support with great patience and collaboration on getting my documents in excellent order. It very much felt she was a team player. Very, very good to work with and highly, highly recommended. THANK YOU ELANA!!

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Decisive

I would like to thank Lee Ann and Ali a very warm thank u 🙏 for offering there time to construct one of the best master piece in a position statement I've ever read and layed eyes apon my heart gose out to u both and your organisation!

6 February 2024
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Thank you very much for your feedback, we are very happy to have been of service. Once again, your review is greatly appreciated.

Rated 2 out of 5 stars

Bad experience

Bad experience. Arranged a zoom call with a solicitor who didn't turn up, I called the office to find out if everything was ok and they said they "Didn't know where she was". The gentleman on the call helped me with my queries as best he could (the line was terrible), solicitor tried to call me back while I was on the phone. I have been trying to return the call for days and the phone just rings off and goes to voicemail - managed to finally get someone to answer today and the response was "She's not in", I'm not expecting her to return my call based on experience so far - considering that this firm was a highly recommended one, I am beyond disappointed.

5 February 2024
Unprompted review
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Reply from Family Law Decisions

Hello, thank you for your feedback regarding a Free Consultation. Please could you email info@familylawdecisions.co.uk and we can speak to you right away if you would like to have a chat.

We apologise if the line was not good; that is unusual, but it happens.

Rated 5 out of 5 stars

Helpful and always there

Siaana has been so helpful since she took over our case. She was so quick to respond to emails and make sure we fully understood everything going forward. She gave us amazing advice and told us about the paralegal that would be helping us going forward in the court.

I would highly recommend Siaana and Family law decisions to anyone who needed the help.

2 February 2024
Unprompted review
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Reply from Family Law Decisions

Thank you very much for the feedback, it is greatly appreciated. Thanks once again.

Rated 1 out of 5 stars

Like most others I was looking for…

Like most others I was looking for value for money in respect of legal advice vs traditional solicitors with experience in family matters.

Initial call request completed and call scheduled. Lots of automated emails but no call as expected or explanation why or chance to reschedule.

No response to emails or WhatsApp. Eventually someone called, had a very brief conversation and emailed relevant documents.

I paid the invoice immediately. At this stage my confidence in the services was low and no advice or support as advertised was given due to the lack of contact.

Given that a statement requires more than very brief information to write, I was not comfortable at all that any produced statement would be much use or accurate. No planning, awareness or strategy.

Someone else then contacted me to confirm they were preparing a statement with the little information I had provided and before having the other sides statement to refer and respond to, another big red flag.

No response throughout from Jeff in respect of my emails. Very disappointing, ultimately a waste of time, effort and money.

Requested a refund, my expectation is that it would be done quickly and with little fuss. Emailed accounts as directed, no response, acknowledgement or refund.

These issues and approach are unlikely with a traditional solicitor who is authorised and regulated. You generally get what you pay for.

1 February 2024
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Thank you for your feedback. However, we do not believe it accurately represents events regarding your Free Consultation and drafting a statement.

We emailed you promptly to set up a consultation on receipt of your query because we could not call you as you had not left a phone number. We received your mobile number by email and called you, but you were unavailable. You sent only one email to Jeff, who asked a colleague to respond as he had Court commitments. Our colleague contacted you, and the consultation took place.

Our team is highly skilled and experienced at drafting statements, working here and at various law firms as paralegals/lawyers. We explained our process on the phone and by email, which works exceptionally well for our clients.

Once you informed us you did not wish to proceed, we returned your monies the next day, within 24 hours.

We wish you well in your proceedings.

Rated 5 out of 5 stars

Siaana and Lee-ann

Siaana and Lee-ann, both amazing with helping, guiding and supporting me. My case is still on going but they have both been fantastic and patient.
Can't thank them both enough. Only wish they could both represent me in court to talk on my behalf and fight my case for me with the judge. Otherwise excellent service

1 February 2024
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Many thanks for the feedback and taking the time to do so. Thank you very much.

Rated 5 out of 5 stars

Massive thank you

Massive thank you to Haleema, Christopher, Ali and Jeff for being the best team to rely on with my experience in family court.
I have worked with them to get a specific issue order to travel abroad with my daughter and they have also worked with me to get the Child Arrangements Order. My matter was with urgency and they have worked non stop to achieve what I needed.
I couldn't have got it without them! They are all fantastic and excellent are their jobs. They are always available to guide you and to support you!!!
With no doubt, a firm I will always recommend to all my friends in the future.

19 January 2024
Unprompted review
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Reply from Family Law Decisions

Many thanks for taking the time to provide feedback as it is greatly appreciated. Thank you so much.

Rated 5 out of 5 stars

AMAZING SERVICE

I have had a wonderful experience with Family Law Decisions especially with Keira,she was very professional,consistent and knowledgeable around the family law area.I felt very confident when she was supporting me with my case.Will definitely recommend,thank you so much.

10 January 2024
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

It is greatly appreciated receiving your feedback. Thank you so much.

Rated 5 out of 5 stars

I want to thank Lee-Ann

I want to thank Lee-Ann, not only for supporting me but to act so quickly with my urgent case. She is an asset to the company and if anyone is in need of urgent assistance in family law you will not be disappointed. Lee-Ann work is highly skilled, with attention to detail. I recommend Lee-Ann for all urgent matters. You will not be disappointed.

20 December 2023
Unprompted review
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Reply from Family Law Decisions

Thank you very much for this it is greatly appreciated receiving your feedback. Many thanks.

Rated 5 out of 5 stars

I have used Family Law Decision as it…

I have used Family Law Decision as it was recomended by feww people I know and no decision could have been any better. I was assited by Colin who reassured me all the time and his priceless advices made me seal a great deal at the final hearing. Highly recomended

15 December 2023
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Many thanks for your feedback, we greatly appreciate you taking the time to provide. Thank you.

Rated 5 out of 5 stars

Family court statement

Le-Ann has been extremely helpful in writing a statement for for family court it was done quickly and very happy with the statement produced thank you

13 December 2023
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Thank you for the review, it is very much appreciated.

Rated 5 out of 5 stars

I have used Family Law Decisions…

I have used Family Law Decisions multiple times now to assist me through ongoing court proceedings, each person who has worked with me have been great, they are attentive, efficient, very knowledgable and put my mind at ease. My recent experiece has been with Haleema and Lee-Ann, with my hearing only within days, they have been available to me, even out of hours, making many last minute changes and ensuring I am prepared with the right information. Thank you so much.

29 November 2023
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Thank you very much for the feedback, it is massively appreciated. Thank you once again.

Rated 5 out of 5 stars

Great service

Great service, does exactly what it says on the tin !!

28 November 2023
Unprompted review
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Reply from Family Law Decisions

Many thanks for this. All the best.

Rated 5 out of 5 stars

Huge Thank you to Kiera G

Huge Thank you to Kiera G , Priyanka p and Mohammed and Team for helping and guiding me through the Child arrangement proceedings. With short period of 3 weeks you guys done an amazing job of pulling together a court bundle and very detailed position statement . Kiera you are amazing and your help and advice during the hearing made a huge difference and I was able to achieve the outcome I had hoped for in the final hearing . After consulting many solicitors I made a choice to go with family law decisions and I would recommended you and team over any pricey solicitors.. thank you so much Kiera and team .. keep up the good work you are doing and you are making huge difference by doing such an amazing yet very professional and efficient job in a most cost effective way. Can’t recommend enough ..

22 November 2023
Unprompted review
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Reply from Family Law Decisions

Many thanks for taking the time to provide feedback, it is hugely appreciated. Thank you so much.

Rated 5 out of 5 stars

Thank you so very much

Thank you so very much. After a 9 year battle in the family courts and feeling like it was never going to come to an end for my children, the help I received from Ali and Hana today was perfect, from writting my position statement to guiding me through hearing. Every bit of advice was spot on & I really felt that you were behind me during the process. You helped me stay focused and I had the best end result the girls could wish for. I am forever grateful.

21 November 2023
Unprompted review
Family Law Decisions logo

Reply from Family Law Decisions

Many thanks for the feedback, it is greatly appreciated. We wish you well.

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