Fairstone Financial Inc. Reviews 

2,040
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, fast, and very understanding of their financial situations. Many people highlight the excellent customer service, noting that agents are knowledgeable, friendly, and patient, often going above and beyond to help. The service is frequently described as quick, easy, and a great alternative when traditional banks cannot assist, providing much-needed help in difficult times. However, some customers also noted significant dissatisfaction with the high interest rates, which they found excessive and challenging to manage. A few other people also felt that the company lacked transparency regarding interest calculations and fees, leading to unexpected increases in debt. Some reviewers were not happy with the customer service in specific instances, mentioning poor attitudes or difficulties in getting help when needed, especially concerning payment issues or refunds.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a quick, easy, and painless approach that... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness,... See more

Payment

Clients share ambiguous opinions on payment, with some finding the process easy and manageable, appreciating... See more

Price

Reviewers mention significant dissatisfaction with the pricing, particularly highlighting the high interest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i have used them in the past, I find them profesional and fast and a great alternative to the big banks who often say no.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Rated 5 out of 5 stars

The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is... See more

Rated 5 out of 5 stars

Fairstone really came through when I needed it. They offered a quick and painless approach that gave me exactly what I needed. I really liked the representatives, they were all really nice. And they m... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,040)

902 reviews in the last 12 months

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Rated 1 out of 5 stars

I got a loan for like $44K… I paid…

I got a loan for like $44K… I paid $1000 a month for approx 20 months. $0 of that went to the principal. SO on a $44K Fairstone profited $20,000.

THEN when I tried to close out the loan, they wanted another 6 months interest (approx $6000)…

So in ONE YEAR, Fairstone got their original $44K back PLUS $26,000 in interest. lol

F*ING SCAAAAAM.

Also they hound you weekly with calls trying to offer you more money.

They should be shut down. DO NOT GET A LOAN WITH FAIRSTONE

27 June 2026
Unprompted review
Rated 5 out of 5 stars

This company is in the field of its…

This company is in the field of its own. It beats lining up at the bank hoping and asking if you can get approved. When you could do it right over the phone in your underwear having a coffee or anything like that from the comfort of your own home. And the rates they have is very comparable to other financial institutions if not better than some. Also the period they give you to pay back the loan, is worth checking out. And comparing two other financial institutions. Fairstone is a company that I will and would suggest to others to try.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I needes a loan and I visited Fairston…

I needes a loan and I visited Fairston Financial namao. The process of the application was faster than I could imagine. Hassan was the one who took care of me. I was amazed by his level of customer service and his knowledge about loans. Hassan was very professional, he explained how interests were calculated to make sure it met my needs. In just hours, the money was in my account. I would recommend friends or family members. Thank you

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Walmart Mastercard horrible new cardholder experience

For anyone with new or potential Walmart Mastercard accounts be aware that when you receive your card and paperwork, no matter what your paperwork says that amount you are allowed for cash withdrawals is zero for the first five months. It took me three days, 6 trips to the bank and 7 phone calls to customer service in which they require you to be put on hold twice in addition to the initial wait time to find out I could not do a cash withdrawal despite what my contract says. Every time I called to unlock my account again after being locked out for attempting a cash withdrawal they said they removed the lock and I could now do the cash withdrawal. The first time it happened the customer service rep should have known what the seventh one new about no cash withdrawals allowed. They just change the rules of your contract at will and don't inform their costumer service people I guess. Also customer service follows a stringent script which takes a lot of time to verify your identity even if you have called multiple times in the same couple of hours. Worst experience with a creditor I have ever had.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Small loan turned in 15k in debt from interest hikes

​I started with a simple $2,000 loan for a couch. During the COVID pandemic, while I was on leave and only making 60% of my normal pay, Fairstone contacted me to offer more money. I accepted the offer hoping to get help with my credit card bills, but that decision completely ruined my finances.
​Your staff never clearly explained how the interest rates would work, the hidden fees, or the harsh penalties for a late payment. When my leave pay was delayed and I missed just one payment, my monthly bill suddenly jumped almost $1000 from around $200. The interest rate when from below 10% to almost 40%.
​When I called to explain my situation, nobody cared. I was dealing with delayed pay, a severe car accident, and eventually losing my job, but your team offered zero empathy or help. This tanked my credit and forced me to take out payday loans just to afford groceries.
​Because of your massive interest hikes, my original $2,000 loan turned into $15,000 of debt. I no longer even own the couch, I had to sell it to help pay the interest hike. I had to spend almost 6 years in a debt consolidation program to fix a problem your company caused in a matter of months. Targeting vulnerable people during a pandemic and trapping them in debt is awful. Everyone I know warns others to stay away from Fairstone because you use hidden fees and interest increases to keep people in debt forever. You need to start being clear with your customers upfront and offer real help for people going through hard times, instead of burying them financially.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Fairstone. The loan process was straightforward, and the payments were easy to manage. I recently received confirmation that my loan was fully paid off, which was a great feeling.

The customer service team was helpful whenever I had questions, and the entire process was transparent from start to finish. I appreciate having had the opportunity to rebuild and manage my credit successfully with Fairstone.

Thank you, Fairstone, for helping me reach this financial milestone.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I found dealing with Fairstone was very pleasant and easy. The person I dealt with was very professional and made sure I understood everything.

19 June 2026
Unprompted review

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