Fairstone Financial Inc. Reviews 1,796

We had the absolute pleasure of working with George and the staff at Fairstone in Windsor they were amazing and very very personable we absolutely do business with them again highly recommend things were simple and fast the only downfall is their office is like a closet but don’t let that deter you from their capabilities thanks for all your help guys look forward to working with you again next time we need a bridge ❤️

The ladies at the Trenton branch are exceptional, always going above and beyond especially their manager there, always so pleasant, very straight to the point, tells you how it is!

The entire process was easy and quick. Rashid at the Milton branch was extremely helpful and always responsive. Top marks and I would recommend them!

The staff on Guelph, Ontario stays beyond their time just to accommodate my loan that was on process during that time..I would like to thank them for their help..

Fairstone should get more than 5 star...very helpful and very good at their job 👏 they went above and beyond to help me..thank you Dave.. you are a blessing 🙌 🙏

The Brampton branch, especially the Indian woman who works there, lacks work ethic. She was nice until you sign the contract; after a few days, you realise she added an extra “benefit” you never asked for or even knew was there—an unexpected $700 mistake.

Not enough Stars 🤩 professional courteous, knowledgeable!, patient , helpful service!!
Thank you Sara L. for all that you have done for me! ❤️

Your company is professional and well intended and addresses the loan needs of various customers

I dealt with Pavlin at the Major Mackenzie branch in Vaughan. She was very patient and helped me get through the entire process. Thank you!

Application was smooth. No hazzle. I was conditionally approved for more than I was applying for in just few minutes. Faster processing than I was expecting. Thanks Fairstone!

PREDATORY LENDER.
Filled out online quote for a load consolidation.
they "Approved" me for $7500.00. Payment $185.00 semi monthly. ($370.00 month) for 60 months.
$22,200.00 repayment over the 60 months. That works out to about 55% interest. which they conveniently don't disclose with your quote.

Terrible service they have denied me loans for a TV at best buy so I am now paying 5 times the money for a TV through a high interest rate! I never miss payments they are very stupid people I'm a very good customer and I always pay

Geetanjali Sharma was very helpful and compassionate to my situation! She kept me informed through the whole process

Je ferai une evaluation normale à la fin du processus.

Very poor customer service experience with Fairstone Bank (Walmart Rewards Mastercard).
Starting February 15, 2026, after a legitimate large purchase at the Apple Store, my card was blocked without any notification. I had to make multiple calls, wait for long periods, and repeat the same verification process several times.

I was promised my card would be reactivated within 10–20 minutes, but it remained blocked for days. Only after calling again was the issue resolved. I was also unable to reach a supervisor despite requesting escalation.

I submitted a formal complaint to the Customer Advocacy Office, but have not received any response.

This experience was frustrating, time-consuming, and stressful. As a customer of over 5 years, I expected much better service. Unfortunately, this has been one of the worst customer service experiences I have had in Canada. A very disappointing experience.

Ok. If you're going to read a review, read this one. I have done a loan with Fairstone 4 times and even paid off my wife's loan. They are good people and a good service IF you pay attention to what they tell you. Yes the interest rate is high. Thats how they afford to give you your loan and why you get approved. YOU have to pay off more than your monthly payment to make a dent. This type of loan is best to combine multiple things you owe into one bill BUT again you have to do your part and not miss a payment and pay extra to pay it down better.
Here's a smart question to ask: What is my daily interest rate? If they say its $10 that means $300 per month in interest alone. So if you pay them $500 per month, $200 goes to the loan. As you pay it down, that interest goes down too. Get it? Be smart about your loans. They're not a bunch of scammers; its just most likely that you saw $$$ and didnt care to think how the process works or how they make money aka you're stupid. Anywho thanks Fairstone for the loans. Im free now thanks to you and I think one of these days im gonna pop by the portage office to drop off a pizza.

Harassing me by sending mail to me all the tenants and past tenants continually without a stop. Our mailbox floods with spam mail by them . We never provided our info to them. How they find our info is something worth knowing. They dont have even email to formally contact them and complaint

UPDATE: based on the answer of the company I NEVER provided consent to share my name and address with third-party companies like them.
Of course, I want to be removed from the mailing list I never consented to be added to. I will call 888-243-6639 to be removed, but I also want to remove the previous owners of the home and/or tenants that I receive mail from, such as Fairstone Financial, all the time.

Looks good so far. The terms are very acceptable :). Cheers

Rushabh Shah & Manager at Barton St. E. Hamilton location were thorough & persistent in helping to get me a new loan with Fairstone-both excellent in what they do! Highly recommended & will use again in future!!!

800 Mathson Blvd., Mississauga location
I am very disappointed with the customer service. I borrow money 6.000. Twice a year I was asking what my interest rate and the balance were. The young girl at the front desk is not happy to help me. I asked the manager or the supervisor can I speak to? She’s not allowed me to talk to the supervisor.