Faircloth & Reynolds Reviews 

377
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that every single person they dealt with was extremely professional, courteous, and polite from start to finish. The staff consistently goes above and beyond to ensure all needs are met with a friendly and supportive attitude. Reviewers highlight that the installation crews arrive precisely on schedule, work diligently without stopping, and complete tasks seamlessly. People are also very impressed by how thoroughly they clean up afterwards and take the time to explain every detail. Many consumers state they would immediately recommend these reliable services to others for future work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Service

Consumers find service to be exceptionally positive, reporting prompt quotes and professional installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more

Rated 5 out of 5 stars

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more

Company replied


Company details

  1. #1 of 1 best companies in Air Conditioning Contractor
  2. #1 of 1 best companies in Commercial Refrigeration
  3. #1 of 1 best companies in Commercial Refrigerator Supplier
  4. #1 of 1 best companies in Cooling Plant
  5. #1 of 1 best companies in HVAC Contractor
  6. #2 of 2 best companies in Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(377)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job all round

The salesman who came to quote was very professional and knowledgeable and the installation were all great. Very easy process from start to finish.

13 March 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for sharing your kind thoughts with us, Christine :) we are pleased you had a positive experience.

Rated 5 out of 5 stars

A very professional company!

A very professional company!
From the politeness and efficiency of the first inspection, to the workmanship and even vacuuming on completion.
Well done Dave,justin and helper.
and thank you.
Andy

11 March 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

We are pleased you had a positive experience with us, Andy! Thank you for sharing your kind words. :)

Rated 5 out of 5 stars

Great installation and Service

I would just like to thank the Faircloth & Reynolds team in Coffs Harbour for the AC installation and the quick turnaround from the time the order was placed to installation.

Also would like to mention your installation staff were meticulous workers, friendly, polite and most of all clean tradesmen, the house was left as clean as when they walked in, much appreciated.

5 March 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your feedback, Heath! We are so happy you had a positive experience and kind enough to share your thoughts. :)

Rated 5 out of 5 stars

Great job from these guys

Great job from these guys.
Had an issue communicating because a lady was on leave but that cannot be helped.
Amazing and thorough job very professional people. Would 10/10 go through them again. Great prices

15 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for your feedback, Claudia

Rated 5 out of 5 stars

The men were great workers excellent…

The men were great workers excellent clean up after work and I was more than satisfied with the work thanks faircloth and Reynolds

1 March 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

We're thrilled you enjoyed your experience with us, Dennis!

Rated 5 out of 5 stars

Great All Round Work

Very professional job. Good customer service and communication. Excellent result.

23 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your feedback, Sandy :)

Rated 5 out of 5 stars

A trusted company, totally professional.

Everyone arrived when they said they would. The man I think Steve who came to quote was on time and was able to advice on size needed and was very professional. The technicians and electricians who pulled the old airconditioner out and fitted the new one were exemplary and professional. Highly recommend all.

26 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you so much for your lovely feedback, June :)

Rated 5 out of 5 stars

The Staff from start to finish were the…

The Staff from start to finish were the ultimate Professionals. Quality of workmanship & communication were second to none. A Big thanks to all the Team from Office to Trade.

26 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your feedback, Terry! I will pass your feedback on to the team :)

Rated 5 out of 5 stars

Great customer service …

Great customer service from quote through to installation. Competitive prices on all options offered.

23 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Many thanks for your positive feedback, Debra :)

Rated 5 out of 5 stars

A Fantastic experience

Right from the start of answering the phone for the qoute as other companies didn't get back to me or didn't listen to what I wanted. To the quote giving me choice of models and prices ranges. Then the time frame to install was quickly done. The professional and friendly service of the installers that listened to all our concerns and the ease of paperless payments. A truly Fantsastic job. Will be using again in future years. Thank you

23 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you so much for your positive feedback, Jannelle! We appreciate your positive feedback and fantastic to hear you will use our services again. :)

Rated 5 out of 5 stars

Great service from the initial visit to…

Great service from the initial visit to look at the house, to the quoting process, communication before, during, and after installation, to the service after installation.

Every aspect of dealing with Faircloth & Reynolds has been great.

20 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

We are thrilled that you are happy with our service and installation, Robert! Thank you for taking the time to provide your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent efficient fast friendly service.
From the start of the process - getting a quote to the installation of my new
air-conditioner the staff at Faircloth Reynolds were professional & informative.

21 February 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your feedback, Jo! We are here to help you every step of the way. :)

Rated 5 out of 5 stars

The Professionals

Complete professionals from start to finish. The install was completed in one day and the team were meticulous in their operation even taking into account to put plastic down on the floors and furniture where required. Their expertise in showing us how to control the system after install was also appreciated and they named our zones individually to match our children’s names. Great touch! 👌🏽

23 January 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your positive review, Gerry! We're so pleased you are satisfied with our service :)

Rated 5 out of 5 stars

The man who inspected the space to…

The man who inspected the space to install the sir conditioner and give me a quote was very courteous and explained the cost, what it included as well as answering all my questions!! Totally sold me!!
The young men who installed the air conditioner were polite, fast and efficient!! Excellent service throughout it all!

31 January 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for highlighting your experience with us, Anna :)

Rated 4 out of 5 stars

New Dakin Air-condition unit.

Our experience with Faircloth & Reynolds (Rachel) was really good. From the first point of contact to arrange a quote to sales person (Dave) doing the measure and determining the position of unit.
Then the installation process, which was carried out very professionally by the team.

30 January 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for your positive feedback, Phill!

Rated 5 out of 5 stars

Excellent service from the estimation…

Excellent service from the estimation to the install. Top class tradesmen in installation.
Communication with all levels of the company were first class
Recommend to all

17 January 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Reg. We are thrilled you are satisfied with our service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look