Hewer Facilities Management Ltd Reviews 

299
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated engineering team for their exceptional professionalism, thorough knowledge, and ability to quickly resolve complex heating and plumbing issues. People also deeply appreciate how polite and respectful the workers are when entering residential properties, often taking great care to leave the workspace spotless and tidy. Consumers consistently highlight the prompt response times during urgent situations and express sincere gratitude for restoring essential services efficiently without unnecessary delays. Reviewers frequently note that service appointments are handled smoothly, with clear and reassuring explanations provided throughout the entire repair process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, helpful and friendly all the way from quoting to installation and follow up inspection. The team worked extremely efficiently to install the heat pump and tank and the end result... See more

Company replied

Rated 5 out of 5 stars

(Our Appointment :- 14/10/25, 4pm-8pm) We were in desperate need of hot water when our boiler suddenly stopped working. Thankfully, this amazing engineer came out quickly and got it fixed in no time.... See more

Company replied

Rated 5 out of 5 stars

Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... See more

Company replied

Rated 5 out of 5 stars

After trying to find a ground source heating engineer in our region we came across Hewer. From the very start they made everything very easy for us. They (Hewer and the engineer) were fantastic & we n... See more

Company replied


Company details

  1. Heating Contractor
  2. Electrician
  3. Gas Installation Service
  4. Plumber

Written by the company

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(299)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Job

The staff was very professional. He was very polite and friendly though out the job and seems like he knew his job exceptionally well. He superbly explained me what he was doing when conducting safety checks in 44 Jackson Road. Excellent job.

27 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lovely helpful and got the work done 👍🏻

Lovely helpful and got the work done 👍🏻

26 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mohammad Rahim

Mohammad Rahim

He was very helpful. I needed him to only fix one of the radiators in the house initially but we had been out of heat and hot water for the last two days and he helped me get the heat back on today even though it wasn’t on his job’s list. My other appointment was not until next Monday. With two little kids in the house it was going to be a horrible week in the cold but Mohammad took the time to help us out straight away and fix the problem. Can’t thank him enough!!!

25 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lee was really helpful & friendly

Lee was really helpful & friendly! Sorted the issue straight away - thank you!

25 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Huge thank you to Lee Sheriff

I was only supposed to be supplied with some electric heaters this afternoon as my boiler stopped working over the weekend but Lee Sheriff was due to complete the job tomorrow and came in to see if he could sort it out quickly. Luckily he knew exactly what was wrong after a few minute inspection and he completed the job in record time, Thank you Lee Sheriff.

17 March 2025
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Great service

Great service from Lee Sheriff prompt attendance and completed the work. Also very patient with my 7 year old and all his questions....!! He left a little bag here though with some tools in, hopefully someone can get a message to him!

15 March 2025
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Many thanks to Lee sheriff for sorting…

Many thanks to Lee sheriff for sorting my radiators out! Quick, professional and curious.

13 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lucas completed an excellent standard…

Lucas completed an excellent standard of work today, and corrected many previous faults in system. Thank you so much, appreciated!

6 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lucas, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very helpful

Very helpful. Polite and professional
Thank you

6 March 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to our team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Excellent service

On time. Experienced engineer. Left site spotless. Many thanks

26 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to our team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Steve - great service

Great service today from Steve. Informative, clean & tidy!

25 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer FM

Rated 5 out of 5 stars

Great

Mo came and was extremely professional helpful and patient. Highly recommended

21 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mohammed Rahim - Excellent Service!

Mohammed Rahim provided an excellent service and was at the property within 2 hours of raising a fault with our heating and hot water. Lovely man with great work ethic and very good at explaining technical issues to me (a non technical customer) on what the problem was and how he had rectified it. Great service.

21 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Replacement heating system in a military quarter

Bailey, Corey & Brenan - Outstanding work replacing the heating system in a military quarter.

Professional throughout and tidied up after themselves each day which meant there was minimal disruption 👍

14 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey and Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Top Service from Hewer- Thanks to Bailey

We have been without working gas boiler since 10 days. Although living in military housing, on the very first day Bailey from Hewer arrived to help and recommended new set of boiler when he had a first glance at the issue.
Upon parts being delivered, Bailey again provided a top service by replacing new boiler at no time. He was very helpful, was able to give information on what’s being required and requested through the chain with minimal delay. All round very professional conduct and delivery of top service, him as individual engineer who represents Hewer. Very glad to have boiler sorted and finally heating is back.

12 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey, Many Thanks Hewer FM

Rated 5 out of 5 stars

Skills Galore - no problem insurmountable!

Paul is an absolutely lovely person and super knowledgeable! He identifies issues and deals with them promptly and efficiently. Knowhow, skills, experience and personality! What a combination! Thank you Paul and thank you Hewer.

11 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Paul, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very friendly, fast and efficient

Nicholas was very quick and efficient tested everything for us and even found an issue with a missing part that was missed when our boiler was installed a year ago

5 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Nick, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mitch arrived on time

Mitch arrived on time, was dressed appropriately and was very professional and polite.
He was very thorough in his work and I would recommend him 100%.
He is a credit to your company

1 February 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mitch, Many Thanks Hewer FM

Rated 5 out of 5 stars

Zak Williams attended my property…

Zak Williams attended my property today. He was punctual, polite and very friendly.

31 January 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Zak, Many Thanks Hewer FM

Rated 5 out of 5 stars

Zak Williams

Zak Williams

Very polite gentlemen, Clean and tidy.
Happy with the work that he carried out.

29 January 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Zak, Many Thanks Hewer FM

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