The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
.png)
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Meals are great and well packaged and…
Meals are great and well packaged and delivered on time
19 March 2026
Reply from Factor_
Hi Scott,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals and the packaging.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Deidra,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Factor is wonderful for me dealing with…
Factor is wonderful for me dealing with work lunches since going back to full RTO.
15 May 2025
Reply from Factor_
Hi Amber,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Packaging
The 04/14/2026 shipment box arrived in good shape. However, the bottom ice bag was leaking and some of the insulation got wet as it was melting.
14 April 2026
Reply from Factor_
Hi Woody,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
The food is fresh and delicious
The food is fresh and delicious. Well portioned and clearly designed by dietitians. I couldn't be happier.
20 March 2026
Reply from Factor_
Hi Richard,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the food.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Even the spicy food is bland
9 October 2025
Reply from Factor_
Hi Mark,
We are sorry our spicy dishes did not meet your expectations. It is feedback like yours that helps us grow and improve! We’ll be sure to share this information with our teams and partners as we work to continually improve our offerings. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The first time I ordered it was nice…
The first time I ordered it was nice size portion and the last two orders were way smaller. The chicken thigh was one strip of chicken and a very small one and the green beans were very very dryer out the chicken breast was not even 1.5 ounce any way I am going
11 April 2026
Reply from Factor_
Hi Dave,
We appreciate you taking the time to share your experience. We're sorry to hear that the portion sizes and quality weren't consistent with your previous order. It is feedback like yours that helps us grow and improve! We want you to know our chefs are creating new and different meals regularly and improving old favorites! Our teams receive your feedback and take it into account as they develop or improve meals.
Warm regards,
The Factor Team
Reply from Factor_
Hi there,
Thank you so much for taking the time to leave us a rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Simply the best very BEST meals I ever…
Simply the best very BEST meals I ever had.......
12 March 2026
Reply from Factor_
Hi Sam,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
The service is excellent.
The service. Its definitely a game changer for me! The fact that I no longer have to cook or prep 90% of my meals is by far the best part!
25 March 2026
Reply from Factor_
Hi Christina,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the service.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Food is good
Food is good, a good-sized portion for me because I joined Factor to lose a little weight.
20 January 2026
Reply from Factor_
Hi Stephen,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the food.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Portions to small.
Portions to small.. 1 meal side dish was 4 half slices of zucchini..
5 February 2026
Reply from Factor_
Hi William,
We appreciate your feedback and regret that the portion sizes did not meet your expectations. It is feedback like yours that helps us grow and improve! We want you to know our chefs are creating new and different meals regularly and improving old favorites! Our teams receive your feedback and take it into account as they develop or improve meals.
Warm regards,
The Factor Team
Everything is very tasty!
2 April 2026
Reply from Factor_
Hi Marcie,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I Love it but... I would Love to see better
I really wanna rate it higher just because of how convenient it is and the cost is decent not to mention I don't have to cook so I'm saving my time when I'm working all day. My issues are quality is not always there, the Top Film on the tray is hard to get off not on all of them, and portion sizes are sometimes inconsistent. So I Love it but... I would love to see better
10 January 2026
Reply from Factor_
Hi Cody,
We appreciate you sharing your thoughts. We're sorry to hear the quality isn't always consistent and the film is hard to remove. The plastic seal is designed to keep meals secure and safe during transit, but we recognize it can sometimes be difficult to remove—especially after heating. We’ll be sure to pass your feedback along to our teams and partners as we continue working to enhance both our recipes and packaging experience.
Warm regards,
The Factor Team
All the salads were spoiled - solved
All the salads were spoiled, lettuce was wilted and completely translucent. I don't even think I was refunded the correct amount, I was credited $28 for 5 salads, all inedible. Regular meals seemed fine.
Factor was extremely quick to reach out and correct the credit. The food is still good and I’ll keep using them. For their meals. Great Keto options!
1 February 2026
Reply from Factor_
Hi James,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we understand how disappointing it can be to receive items that don’t meet expectations, especially when quality and credits are a concern, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
meals are very tasty ---portion sizes…
meals are very tasty ---portion sizes are just right
26 March 2026
Reply from Factor_
Hi Ellen,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Factor meals are great!
The Factor box arrives in a timely matter; the food is great and reasonably priced!
5 March 2026
Reply from Factor_
Hi Jayne
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
A great thing for the single person
I have been doing these meals since last early 2025. I have lost weight, my sleep has improved and I feel better. I lost my spouse in 2024 and found it hard to cook healthy meals for one. I started Factor to help make things better and easier for me. It has been a game changer for me.
4 July 2025
Reply from Factor_
Hi there,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Delivery couriers NEVER listen to…
Delivery couriers NEVER listen to instructions. Mandatory Saturday deliveries which allows extra days for food to go bad. Give people options on what day they want their food to be delivered so it can last what they want. And NO flexibility to change adjust your order. You need to select your order like 2 weeks ahead!!
24 March 2026
Reply from Factor_
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with delivery timing, courier instructions, and order flexibility. We understand how important it is for deliveries to arrive on a convenient day and in the best possible condition, and we regret that your experience did not meet expectations.
We also understand your concerns regarding scheduling flexibility and the lead time required for selecting meals. Our ordering system is designed to allow time for sourcing, preparation, and coordination with our delivery partners, but we recognize this may not always feel convenient and appreciate your feedback on this.
Your comments regarding delivery instructions and scheduling preferences have been shared with our logistics and operations teams for review as we continue working to improve the customer experience.
We appreciate you taking the time to let us know and regret the inconvenience caused.
Warm regards,
The Factor Team
Good for Crunch Time, Too $$$ for the Long Haul
I appreciate the meal delivery options, and feel your menu stays fairly well diversified, which I appreciate.
I chose the 3/5 stars since adjusting my delivery date was not very flexible. I also think the pricing is too high for me long term but feel the quality of food is relatively good and a bit healthier since it's the price of eating out is comparable to a fast food meal.
I would like more specific feedback requests, week-to-week. One of my meals had only 2 pieces of zucchini for my full vegetable serving when I opened the dish! I get there is supply chain error, but would have liked to know where/how to report it.
25 March 2026
Reply from Factor_
Hi Alex,
Thank you for taking the time to share your feedback. We’re glad to hear you’ve been enjoying the variety and overall quality of the meals, and we appreciate your perspective on the convenience and value compared to dining out.
We’re sorry to hear that adjusting your delivery schedule felt limited and that one of your meals did not include the expected portion of vegetables. We understand how disappointing that can be, especially when you’re counting on balanced portions in every meal. Your feedback has been shared with our culinary and operations teams for review.
We also appreciate your suggestion regarding more week-to-week feedback opportunities. We’re always looking for ways to make it easier for customers to share concerns in real time, and your comments will be included in ongoing improvements to our reporting process.
Thank you again for your thoughtful review and for helping us improve.
Warm regards,
The Factor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.