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Review summary

Created with AI, based on recent reviews

Evaluating 323 reviews, most reviewers were unhappy with their experience overall. Many customers found the user experience frustrating, citing issues with the app and matchmaking, which often resulted in unbalanced games and encounters with smurfs. People also reported problems with the customer service, noting that support often provided generic responses and failed to resolve their issues effectively. However, some people mentioned positive experiences with the staff, particularly highlighting quick and efficient responses from specific support agents when addressing bans or technical problems. These customers appreciated the fast resolution times for their tickets.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many consumers express significant... See more

User experience

Customers had negative experiences with user experience. Many reviewers found the matchmaking abysmal, citing... See more

Staff

People report ambiguous experiences with staff. Many reviewers praise the support team, highlighting their... See more

Response time

Users describe ambiguous interactions with response times. While many reviewers report extremely fast... See more

Application

Consumers express significant dissatisfaction with the app. Many report constant issues, bugs, and exploits,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’m giving 3 stars because the overall experience has been really frustrating lately. First, I provided my profile URL to support, but they keep saying it’s “not valid,” even though this i... See more

Rated 2 out of 5 stars

FACEIT, problem with smurfs every 1/3 match. The balance between teams are often unbalanced you have to carry hard or take the IGL role just to have a chance at winning when solo Quing. I paye... See more

Rated 1 out of 5 stars

1500-2500 elo is a complete joke, every other game it's people on bought accounts playing full info cheating their a**es off who don't get banned even though theres tons of super blatant clips on thei... See more

Rated 1 out of 5 stars

Worst customer service ever experienced. Got banned for typing “ 1 kebab please” and then there was a dude on the other team, that apparently hooks up with the admins. Got a ban for a week, because of... See more


2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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Rated 2 out of 5 stars

FACEIT

FACEIT, problem with smurfs every 1/3 match. The balance between teams are often unbalanced you have to carry hard or take the IGL role just to have a chance at winning when solo Quing. I payed for better matches and I do not see them at all, boosted players come by often or they bought their account. I lost 10 matches in a row and i dont think thats a skill issue in my eyes. I have 7000h and playing at 2000-2300 elo atm. The community is even more toxic then in premiere and people give up after one round into the game and start trolling. I can see why people switch to premeire.

But in fairness I have not come by any cheaters i know of recently in my matches.

The quality of the players are still better then in premiere, they have more knowledge then regular players.

I understand that there is no quick fix to this issue but I think the ranking system needs to be fixed in some way.

I think smurfing should be punished even harder and trolling should be a zero tolerance for because faceit is a more serious platform to play on so get rid with the trolls please.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Unplayable platform on solo without…

Unplayable platform on solo without premium,even then you will get only toxic behavior players . But without premium you will play against smurfs every match , and i`m old on platform with 6k matches . They are forcing you to buy premium to play on veteran,else you will play with 4 other foreign party without info against new accounts . They have a verify system but is a joke . I play every day against players using other accounts from innternet caffe . Anticheat is also a joke . Yes , play on faceit if you want toxicity,smurfs and cheaters . And also ping abusers that have premium and play on their country side server . So yes , play with 70 ms against 5 ms smurfers with a troll team 4 albanian paarty no english speakers just scream in their language .HF

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Juliette is not trying to help me at…

Juliette is not trying to help me at all. I am a premium user and the matchroom won't show to me when I have one active. I have been trying to contact support for a week and Juliette keeps saying they do not recognize my nick name. I sent screenshots of every kind of my account information and still facing the same issue. It's been one week that I am not able to play faceit.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Literally unplayable

Literally unplayable, got 2 trollers in the team back to Back, reported and support didn’t do nothing. Stay far far away from faceit

24 January 2026
Unprompted review
Rated 1 out of 5 stars

admin are under impression that there…

admin are under impression that there are no cheaters/very little on face it, i will say something now premium today has been the worst experience of any game i have played, people with aimbot and wallhacks and smurfing all over it i have lost 7 out of 8 games because of it. i am a nearly a 15 year veteran on cs. LEM on csgo and i am stuck at lvl 3-4 because of the cheating and smurfing on face it. very bad experience and a complete waste of money!

19 January 2026
Unprompted review

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