Ezy Tax Online Reviews 

1,155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers warmly praise the dedicated staff for providing clear, detailed explanations and extremely helpful guidance regarding complex tax assessments and related inquiries. Many people highlight that the online accounting services are wonderfully meticulous, timely, and professional, ensuring complete peace of mind. Consumers frequently point out that the digital tax return process is exceptionally fast, highly efficient, and remarkably effective, saving valuable time and effort compared to traditional accountant visits. Reviewers consistently appreciate the prompt, polite communication and reliable customer support, making the entire procedure remarkably straightforward, easy, and completely stress-free.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently noting that tax returns and computations are... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt and responsive communication... See more

Staff

Reviewers mention positive feedback about staff, highlighting their prompt and efficient service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomoko provided outstanding service. He handled my enquiry regarding the tax assessment well. He provided a very detailed explanation regarding the assessment and the reason for the FY outcome; wh... See more

Rated 5 out of 5 stars

My experience with them was very EZY! Highly recommended. Last financial year I owed the government 3800 but this financial year I got about 500 back. Thanks to their service. The person assigned to m... See more

Rated 5 out of 5 stars

Ezy Tax Online is a very good service, which saves my time and effort, saves my trip to my Accountant. The service is very efficient and effective. It reviews my data deeply and comes up with excelle... See more


Company details

  1. #3 of 3 best companies in Accounting Firm
  2. #1 of 1 best companies in Business Center
  3. #18 of 24 best companies in Business to Business Service
  4. #2 of 2 best companies in Tax Advisor
  5. #1 of 1 best companies in Tax Preparation
  6. #2 of 3 best companies in Tax Preparation Service

Information provided by various external sources

Trusted by over 5000 tax payers and 500 businesses every year. Ezy Tax Online is a leading online tax & accounting service for all of tax payers all over Australia powered by public practice accounting firm and registered tax agent, Ezy Tax Solutions Pty Ltd. Not just a public practice accounting firm, we are a tax specialist accredited by two Australia biggest tax expert bodies, The Tax Institute and National Tax and Accountants’ Association (NTAA). Ezy Tax Online is low cost solutions and unlike other low cost providers, Ezy Tax Onlline is not copy and paste or DIY tax return. Our tax consultants prepare your tax returns, NOT computer automated tax return service. Ezy Tax Solutions Pty Ltd has been independently assessed by Compass Assurance as meeting the requirements for certification against the internationally the recognized standard for quality management (ISO9001). Very few accounting firms can meet ISO9001 Quality Assurance Systems certification in Australia.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,155)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

EZYTAX Blue

EZYTAX Blue - Worst company to file your tax return with. They don't know how to lodge a tax return for investment property. Tax agent forgot to lodge my and husband's tax return that filed with at Chermisde in person that only came to their attention when I conacted them via email as the number on their website noone answers. They also sent a email for tax return to be filed with not putting in all information I provided to them which resulted in less return. After back and worth with emails and resending them documents my tax return is still in pending status to be filed. If I could give them zero star I would do that. Never ever going to use them again or going recommend them.

22 November 2023
Unprompted review
Ezy Tax Online logo

Reply from Ezy Tax Online

It is not us. Some imitators call themselves Ezy Tax, however we are only one trade-marked Ezy Tax, Ezy Tax Solutions Pty Ltd. We do not have the office at Chermside but Cairns. Please contact the right company.

Rated 1 out of 5 stars

They don't know how to do tax return for investment property

I told the agent that they needed to have my bank details related to my mortgage because the property is an investment property. He said no. I was lucky that I searched when I arrived home. Then I asked not to lodge the tax return. Now, instead of a refund of $170, they sent me a list and told me I am more than welcome to file a complaint. I paid for the lack of knowledge of their staff. I hope at least he learned for next time.

2 November 2023
Unprompted review
Ezy Tax Online logo

Reply from Ezy Tax Online

Our record does not show you as the user. Please do not review about the differenct tax agent. We are Ezy Tax Online, https://ezytaxonline.com.au/

There are some tax agents called Ezy Tax.

Rated 1 out of 5 stars

Went through a lot and could not finish…

Went through a lot and could not finish my business tax return. The software said it would be reviewed by an agent. It's over a week and heard nothing. I don't have a tax return, but have been charged.

27 October 2023
Ezy Tax Online logo

Reply from Ezy Tax Online

We sent the email on 30/10/2023 for the explanation with refund of the fee paid. Please do not review without any of our services.

Rated 5 out of 5 stars

Quick and easy

The experience was great it was made easy all I had to do was fill out the forms online, and when did have doubts, those doubts were answered with ease and on time.

6 September 2023
Rated 5 out of 5 stars

Ezy Tax Online - review

Ezy Tax Online and its team members have had my back for a number of years now. I know I can rely on them to calmly and carefully review my information and submit my return without errors, usually with minimal wait time. They *always* query politely if there is something they think I may have missed, instead of just letting it go by, and they *always* answer their emails. I have recommended them to friends and family.

7 September 2023

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