I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... See more
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Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... See more
Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... See more
Company replied
Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... See more
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Company details
About ezviz.com/uk
Written by the company
EZVIZ - Creating Easy Smart Home
Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.
VISIT OUR WEBSITEContact info
United States
- ezviz.com/uk
2.4
Poor
180 reviews
Replied to 11% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery with an in stock item
Quick delivery with an in stock item. This not my first direct purchase from them and recommend their service
22 April 2024
Order 👍🏻 delivery 👍🏻 after sales…
Order 👍🏻 delivery 👍🏻 after sales service 👎 no reply’s to 5 emails, and my emails relate to a future purchase I’m not impressed and will not recommend.
8 April 2024
Reply from ezviz.com/uk
Hello,
We are sincerely sorry for any inconvenience.
Please kindly contact our support at appfeedback@ezviz.com if you need assistance.
Looking forward to hearing from you.
Best regards
EZVIZ Tech Support
I placed my order a week ago and…
I placed my order a week ago and haven't received it yet.
15 April 2024
Reply from ezviz.com/uk
Hello,
We are sincerely sorry for the inconvenience!
Upon check, there were issues with the delivery and we will be resending it today. Please kindly wait for a few more days. Thank you for your patience in advance.
Have a nice day!
Best regards,
EZVIZ Tech Team
I have bought this brand before and…
I have bought this brand before and found it excellent, the service in from the seller was first class and delivered on time.
12 April 2024
Door bell best value on market better…
Door bell best value on market better than ring
Great pics and video , needs inch back plate to contain wires
8 April 2024
Great service and fast
Arrived earlier so that was great , great service and friendly delivery driver .
8 April 2024
I would highly recommend the EZVIZ…
I would highly recommend the EZVIZ security camera there brilliant easy to install and setup I was so happy with the one I bought so got another for the backyard
8 April 2024
Good experience with good robot
The robot amazing more than i imagined
The delivery within the estimated time.
27 March 2024
Product great but the storage costs for…
Product great but the storage costs for the camera £48.00 per year for one unit will put me off buying additional units.
14 March 2024
Reply from ezviz.com/uk
Hello David,
Thanks for your feedback!
Please kindly note that you can always use local storage as an alternative. If you have more inquiries or suggestions, please kindly contact us at appfeedback@ezviz.com.
Thank you and looking forward to speaking to you!
Regards
EZVIZ Tech Team
Great product 👍
Good product
Easy fit everything you need in the box
Works really well first time every time
10/10
21 March 2024
Don’t trust them
First they sent me used previous customer returned camera with no accessorises, I immediately contacted and them because I have electrician came for fitting however I sent several emails but they’re not responding me and contacted me to resolve this matter.
19 March 2024
Reply from ezviz.com/uk
Hi Muhammad Arif,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. It's never our intention to disappoint our customers, and we're truly sorry that the product you received was not in the expected condition. We have asked our e-commerce team to investigate your order immediately. Please rest assured, we are committed to resolving this matter to your satisfaction. Our customer service team will reach out to you directly to discuss a replacement or a suitable solution as quickly as possible. Also, could you please forward your previous emails to our customer service team at support@ezviz.com? This will help us to better understand and expedite your issue.
Your feedback is invaluable to us, and we are taking steps to ensure that our processes are improved to prevent such issues from occurring in the future.
Thank you for your patience and understanding. We look forward to speaking with you soon and making things right.
Kind regards
Elaine. C
Your EZVIZ Customer Service Team
Not happy with cameras does not have a…
Not happy with cameras does not have a white light to warn intruders like the 8c
19 March 2024
Fast service, great cameras
Excellent speedy service and great cameras that give a reliable and stable connection.
5 March 2024
Unprompted review
Web site easy to use
Web site easy to use. Order dispatched promptly and I was up to date on progress. Delivery to time.
22 February 2024
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