Ezisprayer 

Reply from Ezisprayer

Dec 3, 2024

Hi Janna,

Thank you for your feedback. I want to address your concerns and clarify the situation regarding your order to ensure accuracy.

Your order, placed on 30th October, was dispatched within the timeframe outlined on our website. The tracking number provided clearly shows the order moving through transit and has now arrived in New Zealand. This is verifiable proof that your order is progressing toward delivery, as promised.

Throughout this process, we have been professional and responsive, addressing your numerous inquiries with respect and providing you with updates, reassurance, and tracking details. Despite this, every message we’ve ever received from you has included accusations of our business being a scam, which are baseless and defamatory.

Relevant New Zealand Law
Your claim that we are a “scam” is defamatory under Section 4 of the Defamation Act 1992 (NZ). Defamation occurs when false statements are made publicly, harming the reputation of an individual or business. You have made such claims without evidence, despite the clear tracking details and regular communication provided to you.

Filing false accusations against a legitimate business can have significant consequences. Your actions not only harm our reputation as a small, family-owned business but also mislead others and create unwarranted distrust.

Your order was dispatched within the promised timeframe and has been moving through transit. We informed you of delays multiple times via email and provided you with all relevant tracking information.
The tracking information shows your order is currently in New Zealand and will be delivered soon.

Publicly accusing a legitimate business of being a scam without evidence is both damaging and unfair.

Reply from Ezisprayer

Dec 3, 2024

Hi Ian,

Thank you for your feedback. We’d like to clarify the situation regarding your order.

Your spray unit, purchased on 13th November 2024, is currently out for delivery and should arrive with you very shortly. We have been in contact with you throughout the process, providing updates and tracking information to keep you informed.

We have also contacted you directly regarding this review. Delays in shipping are often beyond our control, especially during peak periods, but we remain committed to ensuring every order is delivered as promised.

We appreciate your patience. If you need further assistance, please don’t hesitate to reach out. Merry Christmas & a Happy New Year!

Reply from Ezisprayer

Dec 3, 2024

Hi Kate,

Thank you for your feedback. I want to clarify the situation and address the unfounded accusations in your review.

Your order was processed and dispatched as per our policy. We provided tracking details that confirm your package is in transit and has already arrived in your local area. It is scheduled for delivery shortly. Despite being fully aware of this, you filed a chargeback, falsely claiming non-receipt of the product.

We responded promptly to your initial enquiry, informing you of the delay and confirming the dispatch of your order with tracking information. You chose not to reply to our email, ignoring the opportunity to resolve this matter directly with us. Instead, you filed a chargeback, an action that is both misleading and fraudulent.

Relevant New Zealand Laws:
Section 240 of the Crimes Act 1961 (NZ):
Obtaining goods or services by deception is a criminal offence. This occurs when an individual uses deceit to gain a benefit or to cause loss to another party. Filing a chargeback while knowingly awaiting delivery of a product constitutes deception and carries severe penalties, including imprisonment of up to 7 years.
Section 11 of the Contract and Commercial Law Act 2017 (NZ):
Once a contract is entered into, both parties are obligated to act in good faith to fulfil their obligations. Filing a chargeback for goods that are in transit breaches this law, as it constitutes an attempt to evade your contractual responsibilities.
Fair Trading Act 1986 (NZ):
False or misleading representations about a transaction, such as falsely claiming that goods were not sent, may breach this Act.
By filing a chargeback under these circumstances, you are attempting to obtain goods without payment. This is considered fraudulent and could result in legal consequences. We will be submitting evidence, including email correspondence, dispatch records, and tracking details, to our payment processor and the appropriate authorities to contest your chargeback.

We are a small, family-owned business that values transparency and customer satisfaction. It is deeply disappointing that, despite our efforts to communicate and resolve the matter, you have chosen to take such damaging actions.

If you wish to resolve this amicably, please reach out to us directly. Otherwise, we will proceed with the necessary steps to protect our business

Reply from Ezisprayer

Dec 3, 2024

Hi C Mac,

Thank you for your feedback. We take all customer concerns seriously and are disappointed that you’ve chosen to post a review without providing the necessary details for us to investigate your claims.

We respond to every single email we receive, and there are multiple ways for customers to contact us. You can simply reply to the shipping notification email you received or reach out to us via the contact page on our website. We have checked our records thoroughly and do not have any emails or orders under the name "C Mac."

Your claim that we do not respond to emails is both false and defamatory. If your tracking hasn’t updated, this is likely due to courier delays, which are beyond our control but something we actively follow up on. However, without your full name or order details, we cannot verify your claims or resolve this issue for you.

We kindly ask that you contact us directly so we can assist you rather than posting inaccurate and harmful public comments. We are a small, family-owned business committed to customer satisfaction and resolving any issues that may arise.

Reply from Ezisprayer

Dec 3, 2024

Hi Jeff,

Thank you for your feedback. I’d like to take a moment to clarify the details regarding your order to ensure there is no misunderstanding.

As per our policy, we offered you a refund with a restocking fee deduction, which is standard for returns initiated after processing but before dispatch. You responded to this offer by refusing the refund, and therefore, your order was shipped as scheduled. Once an order has been dispatched, we are unable to intercept it or process a refund until the item has been returned to us.

We want to assure you that your order is not lost or ignored. In fact, it is currently out for delivery and scheduled to arrive shortly. Tracking details have been provided to you throughout the process, and we have responded to all your enquiries promptly and truthfully, doing everything in our power to resolve your concerns.

It is truly disappointing to see you post this review despite our continued efforts to assist you. We are a small, family-owned business striving to provide the best possible service to all our customers, and such remarks are not only disheartening but also unfair to a team that has gone above and beyond to communicate with you and ensure your order is delivered.

If you have further concerns after receiving your item, we welcome you to reach out directly so we can address them in line with our policies. Thank you for your patience, and we hope you enjoy your product once it arrives.

Reply from Ezisprayer

Dec 3, 2024

Hi John,

Thank you for your feedback. While we understand your frustration, we must correct some inaccuracies in your review. You absolutely have not been waiting seven weeks for your order—this is an exaggeration. Your order was placed on October 30th, and it was dispatched within the timeframe outlined on our website. The delay you are experiencing is due to courier backlogs, which are unfortunately beyond our control.

We have been in contact with you several times, responding truthfully and helpfully, and have provided tracking details showing your order is in transit. It is truly disappointing that you have chosen to post defamatory remarks towards our small, family-owned business, despite our efforts to assist you.

Under New Zealand's Defamation Act 1992, defamation occurs when false statements are published that harm the reputation of an individual or business. Publicly making such claims without evidence, despite having received tracking details, proof of dispatch and consistent responses to all of your enquiries, is not only damaging to us but also potentially actionable under the law.

We are committed to customer satisfaction and transparency. Your order is on its way, and we urge you to engage with us directly if you need further assistance, rather than making exaggerated and harmful public claims.