Eye Correction Centre Reviews 

780
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, kind, and caring staff, who provide excellent service from initial consultation to aftercare. People appreciate the clear explanations and thorough consultations, which put them at ease. This efficient process often leads to outstanding results and significantly improved vision, with many highlighting the team's expertise and supportive approach. However, some customers also noted minor discomfort after procedures, with a few experiencing temporary light sensitivity, tired eyes, or difficulty reading from screens, though these issues were generally short-lived.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, care, and clear... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism and excellent care... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional and pleasant demeanor... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers finding the procedures... See more

Product

Consumers are thrilled with the product, reporting significantly improved vision that often exceeds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trouble free treatment from initial consultation to final check up. Mr Goel is an up to date professional who not only discusses all questions asked but also explains advice given, all done in a frie... See more

Rated 5 out of 5 stars

Staff very professional and approachable. All correspondence was timely and data protected at all times. If I had any concerns the admin team dealt with them quickly. The service provided throughout... See more

Rated 5 out of 5 stars

Around one year ago I had very successful cataract removal in both eyes at Spire Clinic, Abergele. Mr Say Aun Quah, a very pleasant fellow did the surgery and I found him to be very professional and... See more

Rated 5 out of 5 stars

It was lovely to meet Mr Hickley. He was most pleasant. He conducted his inspection carefully and focus. Asking the right questions to get a diagnosis. And then explanation to to limit the symptoms... See more


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist

Written by the company

State of the art Vision Correction (laser eye surgery and lens surgery), Cosmetic Eye surgery and General Eye care services


Contact info

5.0

Excellent

TrustScore 5 out of 5

780 reviews

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No recent history of asking for reviews

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5.0

All reviews

(780)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended for cataract surgery

I have no hesitation in recommending Mr Say Aun Quah for cataract surgery.
I had Lasik surgery for short-sightedness 20 years ago, so wanted the best treatment possible in case of complications.
From the start, Mr Quah was professional, approachable and reassuring, clearly explaining my options of different lenses. I had my first consultation at Bangor Eye Correction Centre with the cataract surgery being done a month later at the HCA Wilmslow Hospital. The operation was done under local anaesthetic, took approx. 15 minutes, and was completely pain-free. When the anaesthetic wore off, I had slight discomfort for a couple of days, but not even bad enough to take paracetamol.
I have had two follow-up consultations - Mr Quah is pleased and so am I! I would like to thank him and his team for their care throughout.

9 March 2024
Rated 5 out of 5 stars

Highly recommend - Mr Hickley

We recently had an appointment with Mr Hickley to assess our 5 month old baby with mild ptosis. We couldn’t recommend him more highly. He was reassuring and very approachable and was happy to answer all of our questions no matter how simple. We are grateful to know that our son’s treatment will continue under his care.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Mr. Quah is an excellent and compassionate surgeon achieving fantastic results and giving superb pre and postoperative care

I'm 32 years old and have been wearing glasses for the last 17 years. Whilst I was content to wear glasses in my day-to-day life, I found them a nuisance when swimming, diving, or playing sports. I asked my optician about laser eye surgery and he recommended I consult Mr. Say Aun Quah.

Mr. Quah was able to offer me a consultation at HCA Wilmslow Private Hospital very quickly.

Upon arrival, an optometrist performed several tests to establish the condition of my eyes before I saw Mr. Quah.

Mr. Quah then examined me, confirmed I was a suitable candidate for corrective surgery, and gave me a comprehensive overview of the different option available to me.

Following his advice, I opted for toric implantable contact lenses. These special contact lenses would be surgically implanted behind my natural lenses.

The lenses were order and a few weeks later I returned to the hospital to receive the implant in my left eye.

The treatment I received was superb. All the hospital staff were attentive and ensured I was comfortable and well looked after.

Mr. Quah was excellent. He fully explained the procedure to my satisfaction and the skill he demonstrated during the operation was exemplary.

The procedure was carried out under local anaesthetic, and lasted between 10 and 15 minutes. There was no pain or discomfort, and I received good post-operative care.

I returned to the hospital a couple of days later for my second operation. The treatment I received was as excellent as it has been during the first procedure.

The next day, the vision in my eye was great. There was very little, if any, discomfort during the recovery period.

Mr. Quah saw me again about a week after my second operation. My eyes were tested and the results showed that I has 20/20 vision.

I visited Mr. Quah again a month later and the vision in my eyes had improved further. My next appointment is scheduled for 12 months time.

The pre and postoperative care has been excellent, and I am thrilled with the results of the surgery. I have been thoroughly impressed by Mr. Quah. He is an immensely talented and compassionate surgeon, and I would highly recommend him to anyone thinking about undergoing corrective surgery.

29 February 2024
Rated 5 out of 5 stars

Successful lens replacement procedure.

Good communication throughout with post op support and advice available as and when required.
I had both lenses replaced and no longer require glasses for reading or distance, very happy with the results. Thank you Mr Goel and everyone else on the team.

4 February 2024
Rated 5 out of 5 stars

Fantastic service

I cannot speak highly enough about Mr Goel and his team. From my initial consultation with Mr Goel and his friendly optician, Aftab, I was treated with respect and patience. The procedure was explained in detail, enabling me to make an informed decision to go ahead. On the day of my first operation I was extremely anxious but Mr Goel and nurses Jo and Jan totally reassured me with their relaxed and professional manner. Mr Goel is extremely knowledgeable and approachable with a professional but friendly manner. The procedure itself was totally painless and took about 20 minutes. Now, after years of wearing glasses or struggling with contact lenses, I have excellent vision. I recommend Mr Goel and his fantastic team without any hesitation

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate !

Revisited yesterday to have my second cataract removed and a new lense fitted.
I cannot recommend Mr Nick Hickley and his team at Spire Warrington highly enough. First day after my second treatment and the results already are amazing.
The colours are much brighter and my distant lenses work brilliantly for me. I chose the increased depth of field lenses for driving and riding my motorcycle.
Eyesight is improved and glare from incoming headlights is much better.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Lens replacement treatment

Each visit, I was seen at the appointment time provided - no waiting around. The staff were courteous & supportive giving clear explanations.
The experience felt efficient & professional with staff providing a good level of care. The nurses (Jan & Jo) were lovely: caring, efficient & personable.
The surgery was pain free & well explained by Mr Goel with a very good outcome. Would heartily recommend.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Specialist cataract surgeon with a great bedside manner.

I required cataract surgery but required a more specialised lens than the standard one offered on the NHS. I found Mr Goel to be very understanding and knowledgeable. I felt in good hands and that he understood my reservations. I decided to go for this specialised treatment as I wanted to be able to read without using glasses a lot of the time. Following the surgury a few days ago I can honestly say I am delighted with the result. Brightness, colours and focus are incredible and so much better than I imagined possible. I am happy to recommend Mr Goel and his crew
to anyone that requires eye surgery and is looking for someone who cares about what they do together with a re-assuring service. Many thanks to you 👌

28 February 2024
Rated 5 out of 5 stars

From an apprehensive patient, to a full sighted individual

I was quite an apprehensive, prospective patient, seeking Laser Eye Correction. At my first appointment with Mr Goel, I was immediately struck by his reassuring, caring, and conscientious demeanour, and the relaxed, informal way in he which he imparted every detail of the proposed procedure. These factors gave me the confidence to go forward with the surgery, and I am absolutely delighted with the results. Now, thanks to Mr Goel and his dedicated team, I can see for miles and miles, and in full colour, something I have been unable to do for most of my life!

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Myself & my wife had initial…

Myself & my wife had initial consultation with many varying test to determine the correct level of eye correction required. My wife required surgery on both eyes where as I only needed left eye. We were provided lots of information along with in depth discussion with Mr Geol & his colleague regarding risks, outcomes & surgery on the day.
On the day of surgery everything went very smoothly despite my unwarranted apprehensions.
I would highly recommend Mr Geol and his team.

17 February 2024
Rated 5 out of 5 stars

Mr Goel was very professional

Mr Goel was very professional, put me at ease, explaining what would happen and did an excellent surgery and follow up appointment, would recommend him

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Eye Surgery by Dr Goel

Doctor Goel and his team were first rate from the initial consultation right through to the aftercare. A lot of time was spent by Doctor Goel finding out what was important for me with regards to my vision, for example i do a lot of night driving, and then a tailored solution was provided. Highly recommended and I am very pleased with my outcome.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Surgery performed on dense cataract

I had surgery performed on my right eye to remove a 40 year old cataract which grew over time due to a trauma incident. The cataract was exstreamly dense and it was uncertain as to what degree of improvement coud be achieved due to the original injury. Risks were fully explained to me and I put my faith in Mr Hickley.
5 weeks later I am delighted to report that I’ve noticed a significant improvement in my eyesight and peripheral vision. Fabulous job done by Mr. Hickley and his team, really pleased with the outcome and experience. Thank You.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

I felt in very safe hands for my eye surgery with Mr Quah and his team - I now have better than 20:20 vision

I went to see Mr Quah on a recommendation, after being referred for cataract surgery. He is knowledgeable, friendly and reassuring, and answered my many questions to make my own decision on the type of surgery I wanted. The whole team are amazing - Mandy his secretary, Elaine his optician and the lovely nurse who held my hand through both ops :) Although apprehensive, I felt in very safe hands throughout. I was amazed that I could see so well the morning after my surgery, and now have better than 20:20 vision. I wholeheartedly recommend Mr Quah for cataract and refractive lens surgery.

1 February 2024

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