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Eyecare Shop Reviews 

2,301
•
TrustScore 5 out of 5

4.9

Eye Care Center
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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive promptly, and items are always securely packaged for safe transit. People also find the online platform very straightforward to navigate when searching for required medical items. Shoppers note that placing orders is a completely seamless process featuring fast response times. Consumers appreciate the competitive pricing and the comprehensive selection of goods available for purchase. Buyers consistently note that shipping processes run smoothly, ensuring exceptionally fast delivery times without trouble. Many individuals state they will definitely continue using this reliable service for future needs.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting prompt arrival times and competitive... See more

Service

Consumers find service to be exceptionally positive, praising the fast, prompt, and efficient delivery times.... See more

Order

Reviewers highlight positive aspects of the order experience, frequently praising the ease of finding and... See more

Product

Customers consistently note positive experiences with product, highlighting excellent items offered at... See more

Price

Reviewers express high satisfaction and appreciation regarding the pricing. Consumers consistently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't fault the service. Ordering on line is quick and easy with a great range of quality products available at reasonable prices. Their minimum order (£25) for free postage is good and they have qua... See more

Company replied

Rated 5 out of 5 stars

I've been happily using Eyecare Shop for a while now and would definitely recommend them. Their customer service is excellent. A recent order had an issue with the wrong item being sent. They recti... See more

Rated 5 out of 5 stars

The description of the drops was accurate and having an expiry date was very useful. Although the website was not the best and delivery info a little confusing the service was excellent. The order was... See more

Rated 5 out of 5 stars

This is not my first time ordering from here, and it surely won’t be the last. My items arrived early, which is very important for someone with keratoconus, especially when life gets busy. Not only di... See more

Company details

  1. Eye Care Center

Information provided by various external sources

Online retailer of eyecare products

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,301)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I haven't received my order yet

I haven't received my order yet, it's too late

7 December 2024
Eyecare Shop logo

Reply from Eyecare Shop

Hello due to Christmas there is a high volume of extra parcels in the couriers network. This especially affects international shipments. Parcels to Saudi, like many other destinations are affected by this and it's unfortunately out of our control. We quote at normal times that parcels can take up to four weeks. So far it hasn't yet been two. I would advise in future either ordering much earlier in advance, or to purchase from somewhere more local to you,as this situation can never be avoided.

Rated 5 out of 5 stars

highly recommend this company

I've used eyecare shop for four years now and the service has always been excellent. the one time that there was an issue with the delivery (royal mail had lost the package), the problem was solved efficiently as soon as the required document was issued by royal mail to allow for a free shipping of the same products by eyecare shop. highly recommend.

6 September 2024

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