Extremelocks 

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Rated 1 out of 5 stars

Mobile electrician came out. Said my leisure battery illegal and dangerous. Took it out. Foolishly I gave him £260 cash for parts. Was to come Monday to put battery in correctly. I have been trying to... See more

Rated 1 out of 5 stars

Charge £60 for what they call "a booking fee", had a call from a guy who asked what was wrong and after I explained he that he "MAY" be able to fix it. They are auto electricians are they not? Nothing... See more

Rated 1 out of 5 stars

I’ve reported this guy/ company to action fraud since he’s refused to refund for a call out charge when a call out didn’t happen and has sent me abusive text messages. One of the numbers he used is as... See more

Rated 1 out of 5 stars

This company have no locksmiths; all they do is field calls, take a 'deposit' of £50 or more and then look online for local locksmiths to do the work. The local locksmith may be god but Extremelocks a... See more


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Rated 1 out of 5 stars

I phoned them as my car wouldn't start …

I phoned them as my car wouldn't start (known as auto dr in Livingston) I was given Extreme Locks Ltd when I called to complain.
I told them that I had had a mechanic look at the car already and a locks smith. Nothing wrong with engine or keys and that problem was immobiliser and I wanted an auto electrician.
They took £50 deposit and advised it would be £150 when he arrived and fixed issue.
A locks smith arrived and told me he couldn't do anything and gave me the number to call an auto electrician
I phoned the company and was told only the person that booked it could get back to me and he would call me
I called him and was told tough I had to pay it
Total rip off. Very unhappy. Advisor answering the phone did not know complaints procedure.
Manager is calling me back but I won't hold my breath

Do not use

17 August 2017
Unprompted review
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Reply from Extremelocks

This client was not ripped off they paid a callout because they never told us the car had already been seen by a locksmith and mechanic. We sent out a locksmith who diagnosed the problem as being electrical fault. Also a refund was later issued to this client

Rated 2 out of 5 stars

Phoned these people out of desperation …

Phoned these people out of desperation as left keys in boot. They took £50 up front and then had to wait 2 hours for locksmith to arrive. The "engineer" managed to open my car door within 5 to 7 minutes and I was reunited with my car keys so thank you for that. However, the locksmith commented that my car was basically crap as it was only an Alto, I wasn't too impressed with the comment seeing as I was about to pay an extortionate fee for the privalage. I then paid a further £100 for this 7 minutes work, total £150.
Yes, they get you out of a fix, but these people must snigger going to each job as this is easy money for them, they know customers have no choice and bump prices up accordingly. At the end of the day I only used this company as I had no other choice. Maybe more decent prices and less comments about customers vehicles would go a long way to securing more word of mouth jobs.

4 August 2017
Unprompted review
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Reply from Extremelocks

I am very sorry to hear the auto locksmith commented about your vehicle. He has been removed from our books for this. Unfortunately providing a 24 hour service is costly and therefore our prices reflect. If we were not very good at our jobs we could have spent 3 hours at your vehicle opening the lock and you would have been happy, but because we are good at what we do you are unhappy?

Rated 1 out of 5 stars

after 4 you pay more! 95 for 2 minutes work

To call for costing having been told there will be no call out charges and then be charged for less than five minutes work 95 pounds on top of the key itself! 170pounds, kching. The response was: It is after 4oclock then it is 95, before 4 it is 85 pounds. It cost us diesel to get here, while the chap Mark is living in the same village! This price is no VAT, for a printed receipt it would be with VAT on top.
I feel ripped of. This is so customer unfriendly having requested pricing upfront. My advise get a quote on paper / email and pay no more.

2 August 2017
Unprompted review
Rated 5 out of 5 stars

highly recommend Extreme Locks.

first class service from Extreme Locks, I was completely stuck with the car key locked in the boot. Not only did Lisa and her team fix the problem they kept my family and I reassured that we would back on the move within a very short time.

Happily gave 5* and I will be recommending Extreme Locks to whoever needs this sort of service.

1 August 2017
Unprompted review
Rated 1 out of 5 stars

I have never encountered a less helpful …

I have never encountered a less helpful company, they took a £70 fee and said my lock would be fixed within a few hours, after several hours and phone calls later I was told that the engineer didnt have the necessary blanks for the job, and they would be here at 0900 the following day. The engineer didn't turn up and it took 3 phone calls to get through to the office, where I was told this engineer didnt have the necessary equipment but they would find a replacement within the day. By midday they admitted they could fix the lock and I asked for my money back.
You would be better googling a local locksmith than using this company.

17 July 2017
Unprompted review
Rated 2 out of 5 stars

Turned up two hours after they said …

Turned up two hours after they said they would. Didn't explain the fee structure on the phone. The engineer was nice and good.

30 May 2017
Unprompted review
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Reply from Extremelocks

We are very sorry for being late, sometimes emergencies like children locked in cars have to take priority over simple lock changes etc

Rated 5 out of 5 stars

Excellent service

Excellent service! I highly recommend extreme locks and look forward to working with them again soon! Thank you!

17 May 2017
Unprompted review
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Reply from Extremelocks

Thank you Dave

Rated 5 out of 5 stars

First class service

First class service , from the first contact to engineer arriving , back on the road within 2 hours . Top marks for a stress free service, I priced against 3 other companies, these guys are the business.

16 May 2017
Unprompted review
Extremelocks logo

Reply from Extremelocks

Thanks for the review Richard

Rated 5 out of 5 stars

Excellent

As a contractor for Extremelocks, we find them one of the easiest clients to work with. Very easy to contact and very friendly staff.

16 May 2017
Unprompted review
Extremelocks logo

Reply from Extremelocks

Cheers Gary Appreciate the Review.

Rated 5 out of 5 stars

Fast service

Amazing service, friendly staff and the locksmith they sent was very skilled and knowledgeable he had me back in my home in no time.

16 May 2017
Unprompted review
Extremelocks logo

Reply from Extremelocks

Thanks for being so honest Dean

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