ExpressTest Reviews 

120,964
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Staff was very helpful. five star ratings fr that at heathrow airport. my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport an... See more

Rated 5 out of 5 stars

Very friendly and obliging all staff members at LHR 5. What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is o... See more

Rated 4 out of 5 stars

The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff. However for the company in general... See more

Rated 3 out of 5 stars

The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey P... See more

Company details

  1. Diagnostic Center

Written by the company

ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121K reviews

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4.4

All reviews

(120,964)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great, price was ok, test Center inside Heathrow is super comfortable, not need to think much, you just book it with time enough and same day in the same place you have your result.

30 October 2022
Rated 5 out of 5 stars

Quick

Quick, and easy process. Friendly service. Got it done within 10mins. Received results in an hour.

31 October 2022
Rated 5 out of 5 stars

The Team,

The Team,
Thank you so much for the speedy result from your laboratory. It took even less than 4 hours, which helped my situation hugely. I also would like to say thank you for the lady who took my sample at LHR Terminal 3. She understood my reason for the emergency last minute flight and did her best.

29 October 2022
Rated 5 out of 5 stars

Very efficient

Very efficient, and courteous.l was almost 20 minutes earlier and they are very helpful in letting me to have the test.

25 October 2022
Rated 1 out of 5 stars

Test itself if fine

Test itself if fine. However, the booking system is not user friendly at all. I selected PCR Fit to Fly expecting the result will be available the evening flight the day after the test (but actually it will be available 10 pm the day after the test at latest). Although the system required me to put the flight time, it did not give me any warning.
They did not have an option to prompt the test paying additional cost either.
I ended up booking another test, which is 4 hours fit to fly, which cost additional 130 GBP.
I believe adding easy checking on the system could detect such human errors :-(

26 October 2022
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Reply from ExpressTest

Good evening, thank you for leaving your review.  The timeframe of results are clearly outlined on our website before the test type is selected, and any booking or payment details are taken.  We can only apologise for any confusion when booking your test with us.

Rated 1 out of 5 stars

It’s bad,staff was there not supporting…

It’s bad,staff was there not supporting to people, they were very Un matured and rood towards even to vonarable people

28 October 2022
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Reply from ExpressTest

Good evening, thank you for leaving your review.  We strive to deliver great customer experience, therefore feedback for us is crucial.  We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.

Rated 2 out of 5 stars

One test was not read properly and had…

One test was not read properly and had to pay for a retest

20 October 2022
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Reply from ExpressTest

Good evening, thank you for leaving your review.  We strive to deliver great customer experience, therefore feedback for us is crucial.  We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.

Rated 4 out of 5 stars

Overall fantastic service

Everything to do with the Staff, test centre and process was excellent. Only dropped 1x star because of the difficulty of changing from one Heathrow test centre to another Heathrow test centre more than 24 hours out on the website ( have to cancel and rebook at a higher price) - which meant I didn't do it even though changing would have suited my changed requirements.

28 October 2022
Rated 3 out of 5 stars

Appointment registration process too…

Appointment registration process too complex. The worst, the impossibility of obtaining an appointment in any other way than digital. it should be noted that not all people manage smartphone.

20 October 2022
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Reply from ExpressTest

Hello, thank you for leaving your review.  We only have the facility to take payment online, which is why our bookings must be made online.  We can only apologise for any dissatisfaction you feel as a result of this.

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