Staff was very helpful. five star ratings fr that at heathrow airport. my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport an... See more
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Very friendly and obliging all staff members at LHR 5. What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is o... See more
The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff. However for the company in general... See more
The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey P... See more
Company details
Written by the company
ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.
Contact info
United Kingdom
- 0203 384 0000
- expresstest.co.uk
No recent history of asking for reviews
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Arrived a little early but a very…
Arrived a little early but a very helpful young man took us straight away. Professional and efficient, result emailed within 1/2 hr. Very satisfied .
Professionalism of the team
Professionalism of the team, the turn around time to complete the rest and produce the report
Everything was great
Everything was great, price was ok, test Center inside Heathrow is super comfortable, not need to think much, you just book it with time enough and same day in the same place you have your result.
Quick
Quick, and easy process. Friendly service. Got it done within 10mins. Received results in an hour.
You delivered as you said you would
You delivered as you said you would . The process was seamless but a bit expensive !
We had excellent service from booking…
We had excellent service from booking to result half an hour after test. Saved our bacon as we needed Fit to Fly certificates no more than 48 hrs pre flight. Tried many chemists etc -none any help at all. Many thanks!
Fast and efficient
The Team,
The Team,
Thank you so much for the speedy result from your laboratory. It took even less than 4 hours, which helped my situation hugely. I also would like to say thank you for the lady who took my sample at LHR Terminal 3. She understood my reason for the emergency last minute flight and did her best.
Very efficient
Very efficient, and courteous.l was almost 20 minutes earlier and they are very helpful in letting me to have the test.
Very nice and helpful staff
Test itself if fine
Test itself if fine. However, the booking system is not user friendly at all. I selected PCR Fit to Fly expecting the result will be available the evening flight the day after the test (but actually it will be available 10 pm the day after the test at latest). Although the system required me to put the flight time, it did not give me any warning.
They did not have an option to prompt the test paying additional cost either.
I ended up booking another test, which is 4 hours fit to fly, which cost additional 130 GBP.
I believe adding easy checking on the system could detect such human errors :-(

Reply from ExpressTest
quick and easy
quick and easy - on line scheduling and testing access were both quick and easy
They helped me to do test at correct time
The team at express test centre was really 👍 great
Staff were friendly and welcoming
Staff were friendly and welcoming. The test itself was done on time, professionally and with the minimum of fuss and the result came through within the suggested timeframe.
Helpful fast and accommodating
It’s bad,staff was there not supporting…
It’s bad,staff was there not supporting to people, they were very Un matured and rood towards even to vonarable people

Reply from ExpressTest
One test was not read properly and had…
One test was not read properly and had to pay for a retest

Reply from ExpressTest
Overall fantastic service
Everything to do with the Staff, test centre and process was excellent. Only dropped 1x star because of the difficulty of changing from one Heathrow test centre to another Heathrow test centre more than 24 hours out on the website ( have to cancel and rebook at a higher price) - which meant I didn't do it even though changing would have suited my changed requirements.
Appointment registration process too…
Appointment registration process too complex. The worst, the impossibility of obtaining an appointment in any other way than digital. it should be noted that not all people manage smartphone.

Reply from ExpressTest
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