ExpressTest Reviews 

It’s impossible to call this company very frustrating when you are trying to coordinate testing and flight cancellations. Beware they don’t provide their phone number which is a basic customer service requirement.

Update: as you can see from the companies reply its not possible to call them, when paying 139 pounds for a PCR test the least you should be providing is some customer service and a phone number.

No queue! Staff were professional, efficient, and friendly. My results reached me in just 20 minutes.

Amazing staff at the Birmingham airport branch, so helpful and efficient really made a great start to our holiday

Speed and quality

Very cooperative and helpful staff,
Very hygienic. Punctual and sincere. Maintained ambience

Helpful staff friendly services. Very fast respond time

We took 3/4 fit to fly. It was very quick, good support and arrangement. We will recommend to everyone.

The experience at the centre was smooth. All done in a few minutes, every step explained. Ver professional staff member.

Very friendly and obliging all staff members at LHR 5.

What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is on the margin or whether trace detectable. It helps better understand false positives and false negatives. I think the PCR test should actually have the numerical value on it and advice as to what the cut off threshold is thought or deemed to be. Thank you.

short waiting time, good availability, results received within the advertised timeframe

Easy experience and very helpful staff who also printed a hard copy certificate as well, very convenient location

Service people went above and beyond to help me, thanks so much.

The online booking system is clumsy, it sets a time limit so that even though we were standing outside the booth the earliest time we could book as 45m away. We were short on time so I booked the earliest spot, the form filling took a long time, I was given a time out warning with an option to ask for more time which didnt work so I was thrown off tge site. I went through the motions again for the next slot and timed out again. The publicity said you were at terminal 4 but its outside terminal 3 which added to the problems. The result sadly was a missed flight. I think there is room fir improvement in the registration system. The real people there in the end were helpful though.

Your workers are on their job.. knowing what to do n very professional people.
Everything so simple from their instructions like a b c..
great job.

I wished that some US company’s stuffs can provide same kind of services like your company.🙏

I wish there was a 0 that I could give them. Where to start..
The whole point of their service is to be consistent when it comes you flying out versus the timing it takes to test you and give you your results back. ExpressTest had a a drive through service, by the time of the booking everything was fine.
Literally few days before, they get in touch and tell me that guess what, they no longer do that so I have to go to an alternate site.. Fine.. Terminal 5 in heathrow was suggested, would they cover the parking ticket as well in consideration to this? Nope!
THey've told me that i have two clear choices, either a refund with a voucher ONLY or rebook. I chose to rebook. great.
I go to Heathrow terminal 5 Departures (as it stated on the booking). Nothing is there.. well ok i had to ask around people where it is. heathrow ticketing staff told me to go to the lower floor which is actually closer to arrivals. Thankfully I didn't trust them enough as it is so I turned up in there at 7:20am. My booking was for 8:10.. After waiting around someone came in with a sign (clear employee of ExpressTest) and left the sign and walked away. When I asked.. hey what's going on, i have a booking she just shrugged it and told me to contact the company. When i asked for a telephone number.. no response back.
The sign states.. by the way we dont do tests right now, come back at 1pm.. that's great and all but i've got obligations to meet and i clearly set the morning period for a reason. So now not only I'm out of 150£ (ticket, gas, pcr test) but i also dont have a PCR TEST which beats the point of everything.
Thank you SOOO MUCH for your amazing service of making sure that my holiday gets wasted away. You guys are fantastic, keep up the good job of slacking and dissapointing your customers. NEVER AGAIN, NOT FROM THESE PEOPLE

Great people. Booking process fine. The person who greeted me and did the test was excellent. Friendly and professional.

Well delighted, the guy was amazing for his assistance. Very excellent. Address was clear in the heart of Victoria,, the time slots was also incredible. Excellent result.

The staf were very genuine and help full.
Thanks