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Express Medicals Plc Reviews 

2,874
•
TrustScore 5 out of 5

4.9

Occupational Health Service
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Review summary

Created with AI, based on recent reviews

Evaluating 829 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease. Many people highlight the clear and detailed explanations provided for procedures, ensuring a full understanding of what to expect. The service is frequently described as efficient, quick, and professional. This results in a smooth and stress-free user experience, with staff's caring attitude and attention to detail often commended. Appointments are consistently on time and processes are well-managed, making the overall interaction highly satisfactory for customers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a consistently smooth, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Location

Customers had positive experiences with location, finding places like the MK site and Elizabeth House in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,874)

824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The nurse who attended to me today is…Mariana

My experience today was great. Even though I have been visiting this medical text site frequently for more than fifteen years now, my experience today is most unique.
The nurse who attended to me today is Mariana Saif.
She was excellent and professionally competent.
She kept me engaged throughout the examination and made me feel comfortable and relaxed all the time.
She was a great communicator with very pleasant attitude.
She is a great asset to Express Medical.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

HS2 TESTING

I had a HS2 test booked for my new employer and I was seen by Laura in the Newcastle branch. Laura was extremely helpful during the testing and explained everything thoroughly thought out my consultation and testing. It's a very smooth process explained In detail of what will be happening during the testing and tall went well. I would like to thank Laura for being soo kind and getting me in earlier.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Kristel Exeter was absolutely amazing

Kristel Exeter was absolutely amazing. A beautiful soul, but unfortunately the people I booked with didnt mention the results takes up to 5 days to get, which doesn't help me one single bit, as I start work tomorrow. Thanks for that.

6 May 2026
Unprompted review
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Reply from Express Medicals Plc

Dear Mr Gavin Rains,

Thank you for your feedback, and we’re pleased to hear that Kristel at Exeter provided such a positive experience.

For clarity, our booking confirmation advises that results are issued within 3–5 working days. This information would have been shared at the time of booking.

The certificate can normally be issued on the day of the assessment; however, on this occasion payment had not been made, which meant this did not happen. Our Accounts Team will need to receive payment before results can be released, otherwise there may be further delays.

If you need any support with this, please contact our Accounts Team who will be happy to help.

Kind regards,
The Express Medicals Team

Rated 5 out of 5 stars

5 star

Fast, professional staff. Breeda set me at ease and got me processed with a minimum of fuss.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex

Alex - MK

Amazing lady who made me feel really relaxed and talked and explained everything to me throughout my medical.

6 May 2026
Unprompted review

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