I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more
Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more
I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more
Company details
- #4 of 11 best companies in Insurance Agency
- #11 of 19 best companies in Financial Consultant
Information provided by various external sources
At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.
Get your Insurance Quote and Buy Online in Minutes
Written by the company
- Quote and Buy Online
- • Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment
Contact info
675 Victoria Street, 3067, Abbotsford
- 1300-464-989
- admin@expressinsurance.com.au
- expressinsurance.com.au
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to renew policy
18 January 2026
easy to understand and use
16 January 2026
Everything went smoothly since the renew email
I have forgotten that my insurance with them is still valid until 17 Jan, earlier asked them to give me a quote, but I was rejected. But late received an email to remind me to renew the insurance, and everything since then went ok.
15 January 2026
I have been in business for 10 years
I have been in business for 10 years. this is the easiest process for any kind of insurance I have ever used.
Costing are competitive.
They seem to know my industry so the insurance was very resonable.
12 January 2026
Your company does not have BPay
Your company does not have BPay. With AI and scams being common these days, many people like myself are reluctant to share credit card details and make payments online. I had to negotiate with EI broker so they could send my details of your bank account so I could do a direct payment. THEN I had to email a copy of the payment details to the broker so I could then be sent a current policy and a receipt. Very clunky, very last century. Could be EASILY fixed with a BPay arrangement - like many modern businesses have.
12 January 2026
fast easy transaction
fast easy transaction - easy application - in call help & support -friendly
11 January 2026
The annual reminders are perfect!
The annual reminders are perfect and the ease in renewing the policy so high! Best thing I did in business was to start my policy with express insurance.
9 January 2026
Efficiency & proficiency
Efficiency & proficiency, as well as a low-cost insurance policy
8 January 2026
easy and fast to renew my insurance
4 January 2026
Competitive premiums
Competitive premiums compared to alternatives that I checked.
Website easy to use.
23 December 2025
Quick and easy
21 December 2025
5 star services and easy to renew
19 December 2025
Ease of completion
19 December 2025
Easy
Easy, straightforward and the phone was answered quickly when I rang to make an enquiry.
18 December 2025
It was clear and easy to do
17 December 2025
Product good but need to use laptop and phone to process payment. Product and process is good to the…
Product and process is good to the point of payment. I found that I couldn't process using just my phone. Because you had to go back out to get a security code the page you needed to go back to to insert code closed down. Had to use a laptop and phone to complete transaction.
16 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.