Express Insurance Reviews 2,246

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the ease and simplicity of the online process for both initial quotes and renewals. Customers appreciate the reasonable pricing, frequently noting that the costs are competitive and often better than other providers, with some even receiving extra months of coverage for the standard price. The staff is consistently praised for being knowledgeable, helpful, and professional, making interactions pleasant and efficient. Many users have been long-term customers, citing consistent service and reliability over several years. However, some customers experienced issues with the process, describing it as clunky or encountering difficulties with document processing that led to unexpected charges. A few other people also felt that the coverage options were too narrow for their specific needs or that attempts to add additional policies resulted in unreasonable demands.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the ease of purchase, setup, and navigation.... See more

Service

Users describe positive interactions with service, often highlighting the consistent, professional, and... See more

Price

Customers consistently note positive experiences with price, highlighting affordable and competitive pricing,... See more

Subscription

Reviewers highlight positive aspects of subscription, particularly the ease and simplicity of the renewal... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and courtesy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

Process was smoooth. Having trouble with another form at present for a different purpose. Just ridiculous. Grreat that no problems woth your forms. Many Thanks Vicki


Company details

  1. #4 of 11 best companies in Insurance Agency
  2. #11 of 19 best companies in Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

5/5 Rating! Thanks

The experience I had sorting out transit insurance with Express Insurance was professional and positive. I called twice once to enquire about the policy and once for assistance and both times I was extremely impressed with the help I received from the people on the other side of the phone. Thank you for helping.

20 February 2026
Rated 5 out of 5 stars

PI and PL insurance

We needed PI and PL insurance. We worked with Helena and are happy with the process and cover. It took a few days as actuaries needed to be consultated, but overall we were kept appraised and are satisfied.

3 February 2026
Rated 1 out of 5 stars

Motorcycle insurance

I tried to insure a 3rd motorcycle today and they would not have it. Wanted me to cancel my policy of 2 motorcycles already insured mid term and pay an extra £500 this is not acceptable and just trying to rip people off. Beware of this company stay clear

4 February 2026
Unprompted review
Express Insurance logo

Reply from Express Insurance

Hi Caz,
We are an Australian insurance broker that offers business insurance. We don't offer motorcycle insurance. I am aware of a UK company with the name Express Insurance Services that offers motorcycle insurance and suspect you have us confused with them.

Rated 4 out of 5 stars

No stuffing around

No stuffing around - check the forms, read the notes and make the payment - and a month extension "reward' You missed out on thr last star as I had to pay 40 bucks for the credit card payment - not your fault but its always a ripoff dont you agree!

4 February 2026

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