Experiencechile Reviews 7

Where do I start? experiencechile.org and my contact, Charles could not have been a better partner for our trip to Chile. Not only did he put up with a million emails and messages from me ahead of time but he was incredibly helpful during the trip. We had a person not make their flight and he helped get her to us in time for our W Trek hike. We also needed to take a day off hiking and at 5 pm the night before, he helped arrange transportation and a ferry for us within 30 minutes time. Lastly, someone in our group lost their passport and he was a great resource on what to do to get him back to Santiago and home to the USA. I can't imagine doing the trip without him and his team and will be recommending him for many years to come.

Experience Chile made our long and complicated itinerary easy to organise and a dream to live.

It was certainly no easy task for them to coordinate things for us, with the family arriving from three different locations and at different times.

We were hugely grateful for the fluid and candid communication between us from the very first moment. Their team gave us guidance and recommendations where we asked for it, and also when they felt it important to share their opinions on trip ideas that we had already formed for ourselves. I had previously lived in Chile in the late 90s, but obviously things change a lot over such a period. Having the Experience Chile team on the ground to explain what to expect, and to recommend the very latest options depending on their experience with many other customers was simply irreplaceable. I know we could have spent days trailing over review sites on the internet and garnered some input, but really the immediacy of their experience is just so superior.

The local guides and the local transfer operators that they arranged for us well all top notch. They were very knowledgeable, always timely and extremely friendly. Having them there for us made such a difference to the fluidity and the authenticity of our vacation.

I have to say also that the value Experience Chile offers in their service is tremendous. As you’d expect in today’s day and age, it was a simple thing for us to check accommodation prices relative to those that they had quoted for us, and I was really surprised to see that in almost every circumstance their rates met or bettered those online. I guess that is because of the long history Experience Chile has of working with these venues, but whatever the reason it was certainly a lesson learned for me - by booking through a local travel expert we simplified the whole process, saved some money on occasion, and most importantly we had someone local who could step in and advocate for us if we ever had any issues. Fortunately we didn’t experience the need to call them, but it was great comfort knowing that we had the Experience Chile team just a call away if we had got stuck.

We also appreciated that they were straightforward about areas where it would be best for us to book things directly, rather than through Experience Chile, such as local flights. Some might have wanted to keep that activity in-house to earn a margin, but these guys were entirely honest about where they could add value, and where it might be simpler to book direct.

Finally, thanks for the gentle check-ins with us along the route and throughout our stay. They were frequent enough to let us feel cared for and looked after, without being intrusive - I guess that is the key to what one might call “Butler Service” : expertise, close attention, but discretion and the understanding of when to slip into the background.

We would most heartily endorse Experience Chile to anyone considering a trip to Chile, particularly one that is longer and more bespoke.

My wife and I had little time to plan a vacation in Patagonia. We were joining our daughter who was studying there and we were not informed of the exact dates of her holiday break until about three weeks beforehand. Experience Chile worked with us diligently and thoroughly to identify hotels in Puerto Natales and Punta Arenas, and then Patagonia Camp (Torres Del Paine) for the bulk of our stay. The logistics were flawless, every detail was covered and all our lodgings were first class. And, of course the food was outstanding. We want to thank Experience Chile and Charles for creating a travel experience as magnificent as Patagonia itself.

Patagonia W Trek and El Chalten
We recently completed the W Trek in Torres del Paine with Experience Chile, and it was an unforgettable adventure! From start to finish, the experience was seamless and beyond our expectations. A huge thanks to Charles for recommending and meticulously planning our itinerary – everything was so well-organized, allowing us to fully immerse ourselves in the stunning landscapes.

The hikes were breathtaking, with gorgeous scenery at every turn. From towering peaks and sparkling glaciers to serene lakes and lush valleys, every moment felt like a postcard come to life. The lodging options were incredibly comfortable, providing the perfect balance of adventure and relaxation after long days on the trails.

What truly stood out was the impeccable schedule timing. Every transfer, meal, and activity was perfectly aligned, ensuring we could maximize our time enjoying the natural beauty of Patagonia without any stress.

We’re already dreaming about our next adventure and hope to take on the O Trek in the future – and of course, we’ll be keeping Experience Chile in mind for that journey as well.

Muchas gracias for an amazing trip, Charles and the team at Experience Chile! Highly recommended to anyone considering exploring this breathtaking region.

I don't typically use travel agents, but found that for my Patagonia trip I couldn't do it myself. You simply need to have someone who is very knowledgeable in the area ( and me being Spanish speaking didn't make a difference). Charles and experiencechile.org organized me, my plans and was able to find us accommodations during a very busy season. We experienced exactly what we wanted to experience! I would not have been able to pack together so much without his coordination.

I recently completed the W trek that was organised by Charles at experiencechile.org. The trip itself was amazing and I am very glad we booked it through experiencechile.org. Charles is very knowledgeable and responsive and was a great help adapting out itinerary when my partner sustained an injury a few weeks before our trip. I would highly recommend them as a tour company for your trip.

Charles Hallifax and Experience Chile were extremely helpful, easy to work with, flexible, and efficient. Instead of my spending a couple of months researching and putting together a month-long trip with multiple destinations for hiking, Charles took over and worked with me, making the planning seamless and enjoyable. He listens well, communicates clearly and promptly by email and Whatsapp, has patience and a good sense of humor.
We absolutely will use him again when traveling to areas that he covers.
Thank you Charles!