It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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My concerns wete addressed
Every concerns were immediately addressed. Thank you, but what I did not appreciate was that when on the phone with your agent, I was not able to select my information digitally on my phone to him, he informed me that it was not an option and every one surrounding me was able to listen to my personal information such as SS# , address, etc. as your agent had requested putting my information out there is not what I call a security save procedure.
2 April 2026
Reply from Experian
Hi Lisbeth. Thank you for your feedback. If you receive assistance from an agent by phone, verification will be conducted verbally with them. For some processes, digital verification can only be completed through the automated system. If you prefer not to verify yourself this way, you can contact us by mail, email, social media, or use the self-service option in your online account. -Karen
Lousey Company
Dealing with yawl has always been a nightmare. In fact, I think you’re a joke of a company. And just because I don’t have a house payment, don’t have a car payment, don’t owe any one except the everyday companies’ bills, and seldom use my credit cards; why should my credit score go down. I do pay off all my bills & my credit cards early & completely which should make me a very good credit risk. I am tired of you, TransUnion, & Equifax controlling my credit rating!
30 April 2026
Reply from Experian
Hi David. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. If you have any questions or need assistance, please reach out to us. Thanks. -Karen
Me and Experian go way back
Me and Experian go way back, I didn't know that an identification fraud account could hurt me so much, it's been removed but I have never gotten the points they took away back. So now it's like I am 18 all over again. So freezing my account was the best thing to do.
1 February 2026
Reply from Experian
Hi Cassandra. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. If you have any questions or need assistance, you may want to reach out to us. Have a good day! -Karen
25 point increase….Awesome!
28 April 2026
Reply from Experian
Hello James. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 25 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Patricia. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Geraldine. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Great product will boost your credit score for sure
I’ve used Experian boost before but I stopped using it because it had some glitches and would make me re-connect my bank account all the time I came back and the glitches have been fixed and it boosted my score 17 or so points and I couldn’t believe it I’m happy I came back
25 April 2026
Reply from Experian
Hello Brandon. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 17 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Christina. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
I started using Experian boost when I…
I started using Experian boost when I got my chime account last year and it works My credit is up to respectable level and soon I'll be able to get a unsecured card and rent cars too.
29 April 2026
Reply from Experian
Hello Patrick. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Im paying for the monthly subscription …
Im paying for the monthly subscription and i expected updates more often. Probably won't keep the service. I can get my score on my bank app for free
28 April 2026
Reply from Experian
Hi Courtney. Thanks for your feedback. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. Your Experian® credit report and score information is updated whenever new information is received from creditors; however, credit reports from all three agencies are updated according to your membership, as there are monthly, quarterly, and annual reports. -Karen
It has helped my credit score improve…
It has helped my credit score improve tremendously. I think it's great. I have also told my friends and family all about it. I want to to thank you.
28 April 2026
Reply from Experian
Hello Vanita. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Diana. Thank you for the feedback. We apologize for any difficulties you experienced while attempting to use Boost™ and understand the concern about your rent not being found. Only online rent payments made to a property management company or through a rent payment platform qualify for Boost™. (Rent payments made with cash, a money order, a personal check, or a mobile payment transfer app (like PayPal, Venmo, or Zelle) do not qualify).
Here are the most common reasons why a rent payment might not qualify for Boost™ are:
•The payment history isn’t long enough. Advise consumers to keep paying the rent, and we’ll let them know when the bill is ready to be added.
•The property management company or a data furnisher may have already reported the rent, so it’s already on the credit file.
•There is a mortgage on file, and we can only add one housing payment to Boost™.
•Rent payments made with cash, a money order, a personal check, or a mobile payment transfer app (like PayPal, Venmo, or Zelle) do not qualify.
If you meet the qualifications and would like us to submit information to our product team regarding your rent not being located, we can do so. Please reach out to us for further assistance. Thanks. -Karen
Help Department
Yes, I want help in how to communicate with the fraud department
28 April 2026
Unprompted review
Reply from Experian
Hi Atheer. Thank you for your feedback. If you need further assistance or additional information on how to contact our fraud department, please contact us directly. We will do our best to address your concerns. Thank you. -Karen
This agency loses your data
This agency loses your data, then tries to sell you monitoring for your lost data on the dark web, while burying legally required free services behind consistent pop ups to pay. When you try to contact them for help (as a victim of their own data breach), they refuse to help you or let you talk to a representative.
28 April 2026
Unprompted review
Reply from Experian
Hi Erika. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Connectivity and adding bills
I have to always reconnect one of my checking accounts and adding bills is difficult. I dont understand why streaming services count but not gym membership or that I paid rent a year in advance
24 April 2026
Reply from Experian
Hi Michael. Thank you for your feedback. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time.
Experian Boost allows Experian customers with the ability to immediately add non-traditional credit information, such as your utility and mobile phone bills, to your Experian credit file.
The service you mentioned does not qualify with the necessary requirements to be taken into account. -Karen
Yes it was great
Yes it was great. It helped me see my spending habits,also help me find lower rates on car insurance.
28 April 2026
Reply from Experian
Hello Brandi. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Boost Wow…
I love having the site to go to because it did up my credit score
My only complaint is that my bank is constantly have to be reconnected, at least every other day. I would like to see some improvement with that though.
22 April 2026
Reply from Experian
Hi Barb. Thank you for the feedback. We understand and apologize for any difficulties you experienced while attempting to use Boost™. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time. -Karen
Reply from Experian
Hello Shawn! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Definitely a great idea
Definitely a great idea. It has helped me ALOT. But it constantly disconnects and doesnt check for bills. So yes when it does work it helps tremendously.
28 April 2026
Reply from Experian
Hi Laura. Thank you for the feedback. We understand the frustration and apologize for any difficulties you experienced while attempting to use Boost™. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time. -Karen
Reply from Experian
Hello there! Thank you for your feedback. We are delighted to hear that you love our app. We appreciate your time and have a good day. -Karen
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