Expat Tax Online Reviews 1,868

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting the professionalism and helpfulness of the staff. Many people appreciate the outstanding customer service, noting the team's responsiveness and clear communication throughout the process. The user experience is consistently described as smooth and straightforward, making complex tasks feel easy. However, some customers also noted that the turnaround time for tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains highly positive, with many reviewers expressing satisfaction with the overall efficiency and support received.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Round two, much the same!

For the second year running I had the opportunity to work with Jeff and Jean while filing my US tax return and as always the process was faultless. They were quick to get back to me on any of my questions and were attentive throughout the journey. Looking forward to working with the team again soon!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

ETO is a tax filing stress reliever

Why?

A big reason is/was the pre-filled tax questionnaire.

Another reason is/was the regular updates and reminders.

And now, most recently, the updated portal.

Really, the overriding plus is the fact that ETO helps to alleviate the stress of filing as a US citizen abroad.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Expat tax return experts

Jean, Pauline and Clark guided me through my taxes once again. Cordial and timely with their updates and prompt with filing. Taxes done accurately. Won't hesitate to use again in future.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Regina was very helpful. Great communication and very friendly. Definitely will use their service again.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free tax filing

This is my third year filing with Expat Tax Online and I look forward to many more. Andrea was very helpful and happy to answers any questions I had. For an anxious person who stresses about taxes, you couldn't ask for better. They were professional, friendly and always willing to go the extra mile. I would recommend!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Geraldine and her team made my…

Geraldine and her team made the entire experience effortless and completely stress-free. From start to finish, she was warm, clear, and incredibly supportive, guiding me through every step with ease. The communication was outstanding, and I genuinely couldn’t have asked for a better experience with anyone else.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

From the onset, Jennie was a great communicator. As I moved on, Ulebert was overseeing my process and communicating regularly. When I had a question, Ulebert has been fantastic in getting back to me and that’s a wonderful thing. What a great experience!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Well worth the cost for high-quality

I have used ExPat Tax Online for several years, and each year the process is faster and simpler for me. Geraldine Mendoza made my 2024 Tax filing easy and stress-free. Thank you ExPat Tax Online and Geraldine!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with Expat Tax Online has been the best decision I have made regarding my tax obligations

Working with Expat Tax Online has been the easiest and most efficient experience I have had, and I am happy to trust all of my tax affairs in their capable hands. My tax agent, Geraldine, has been nothing short of amazing! Her communications have been clear, timely, friendly, and even the gentle reminders have been so appreciated, given my very busy and often hectic lifestyle. I am so grateful to Geraldine for making my whole tax experience so seamless from start to finish.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Expat Tax understand the process and are able to help me organise everything I need, making the process easy.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Thank You for Making Tax Season Easier

The US tax process can be stressful and a bit nerve-racking, but Expat Tax Online made it so much smoother. Their patience and expertise really helped me navigate everything with confidence. Thank you again for your support this year!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online has once again…

Expat Tax Online has once again provided an excellent experience, with the trust and reliability we all need when filing taxes. I’ve been a loyal customer for many years and would highly recommend their services to anyone in need of expert support.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star support

I've had a great experience and received excellent support from the Expat Tax team. They've been very communicative and helpful in answering any questions I have throughout the process of back-dating 5 years of returns to become compliant. Highly recommend!

18 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look