Expat Tax Online Reviews 1,872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank You for Making Tax Season Easier

The US tax process can be stressful and a bit nerve-racking, but Expat Tax Online made it so much smoother. Their patience and expertise really helped me navigate everything with confidence. Thank you again for your support this year!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online has once again…

Expat Tax Online has once again provided an excellent experience, with the trust and reliability we all need when filing taxes. I’ve been a loyal customer for many years and would highly recommend their services to anyone in need of expert support.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star support

I've had a great experience and received excellent support from the Expat Tax team. They've been very communicative and helpful in answering any questions I have throughout the process of back-dating 5 years of returns to become compliant. Highly recommend!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Andrea and Clarke were very informative and helpful with my questions.

18 September 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing Decline in Service and Now Facing Late Filing

I’ve used Expat Tax Online for several years and the service has generally been good. Unfortunately, this year has been a different story and very frustrating...

I submitted all required documents back in April, and since then, I’ve had minimal communication from their team. A couple of days ago, I was told I needed to log into a new platform to access additional forms that must be posted by me within 3 days.

The problem? I can’t access the platform, the forms are nowhere to be found, and no one has responded to my emails asking for help. As a result, my tax forms are now going to be late, despite me doing my part months ago.

Very poor service and extremely disappointing for a company I had previously trusted.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I feel completely safe with Expat tax…

I feel completely safe with Expat tax as they understand my position living in Australia and know exactly what I need to complete to ensure that the US is fully aware of my foreign work commitments. They make the process seamless and I feel confident in my taxes being completed at the highest level.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent compromise between hiring an expert and struggling with a software-tool

Excellent compromise between hiring an expensive accountant and struggling with a bare-bones software tool. I’ve used Expat Tax Online since 2017 and have always found their service helpful & friendly. When something isn’t clear during the process, they get right back to me with an explanation that I can understand.
Thank you, Regina and Roshiela, for guiding me through tax season!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Knowledgable

I have been dealing with Expat for many years now for myself and my daughters US Taxes and they have always been very excellent with communication, are reliable and knowledgable. The price is always very reasonable as well. This year Andrea is helping us and as always things are going smoothly.

Debbie Bechard

3 September 2025
Unprompted review
Rated 5 out of 5 stars

It's great working with ExPat!

It's great working with ExPat as they understand the customers need all the help & guidance they can get!
They ask for very specific information and guide you on how to upload documents, etc.
Frequent reminders really helped someone busy like me!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Trustworthy and Knowledgeable

I have used Expat Tax Online for 6 years now. I highly recommend them to anyone that needs help filing taxes from abroad. They are knowledgeable, helpful, and help keep me on top of all deadlines. They are very personable each and every year and I know I am in safe hands when they file my taxes.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Choosing Expat Tax Online is the best decision

Choosing Expat Tax Online to help me file my past taxes while living abroad was the best decision. Andrea was excellent, very patient and giving me top tier customer care during this process. Answering every question and was very detailed in what was need from me. I would highly recommend this service to anyone in need.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

I was very pleased with the service of how my taxes were prepared. Thank you very much, Regina for supporting me along the way. I am looking forward to using your tax service next year again.

26 August 2025
Unprompted review

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