I put in order, there was an issue with delivery. Got in touch with customer care, after few rounds of email and phone call, the issue has been resolved amicably. Both customer service agent and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their service, product delivery, packaging are excellent and completely satisfactory. I appreciate their small note in all deliveries, which asks feedback if we had any dissatisfaction. I’ve been usi... See more
Company replied
I am a regular online shopper at Exotic e store. Everytime when I order my grocery, I am so pleased to see how well every item is packed with care. Glass jar/bottle is bubble wrapped, paneer is in col... See more
Company replied
Very much impressed with the delivery timeline and the packaging quality. The products were also recent and of good quality.
Company replied
Company details
Written by the company
Online Indian & Asian Grocery Store.
Contact info
24A Portman Road, RG30 1EA, Reading, United Kingdom
- 01183345197
- info@exoticestore.com
- exoticestore.com
4.6
Excellent
1K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt Delivery
Easy to order online. Prompt delivery with neat packaging.
30 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Great produce
Great produce, arrived sooner than expected and at a good price too.
1 April 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Damaged and delayed
I received damaged goods. It was a delayed for a couple of days too!
21 March 2025
Unprompted review
Reply from ExoticEstore.com
Many thanks for taking the time to provide feedback of your service with Exotic E store. Please could you kindly email us on info@exoticEstore.com with your order number and we can look into resolving this for you. Alternatively, if easier, please call us on 0118 334 5197 (Lines are open: 10am-6pm Monday-Saturday)
Kind regards
The team at Exotic E store.
Good Quality with competitive Price
Always On time Delivery, Competitive Price, Quality
20 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Great products great price
My second purchase in two days, great products at a very competitive price. Sent well packaged and very quick delivery. Would definitely recommend
12 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
They are providing quality products and…
They are providing quality products and delivery the products on time.
10 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reliable online grocery store.
13 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Worst quality food did not match UK safety standards
I have ordered indian grocery from this store
we were regular customer despite they giving bad quality food products sometimes as this gives option to deliver at home
However recently they again started giving bad quality food products the cashew nuts (rotten dryfruits), wheat flour, Besan flour (broken packets ) We now decided to stop ordering food from them
I contacted them on providing bad quality products as well worst delivery (broken packets) despite nothing being done
I am stopping ordering food and my friendcircle did and experienced the same so they are doing the same
Worst quality food did not match UK safety standards
18 March 2025
Unprompted review
Reply from ExoticEstore.com
Hello, many thanks for taking the time to provide a review of your service from Exotic E store. Your feedback is greatly valued, and all feedback is reviewed for future improvements.
Kind regards
Exotic E store.
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Fantastic service… and very prompt…
Fantastic service… and very prompt delivery… pricing of the product is bit expensive….
5 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
First order and it was delivered very…
First order and it was delivered very promptly. Very happy with the service and will shop here again
7 March 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Happy with item and delivery.
Happy with item and delivery.
Good value priced well and items came in a timely manner in perfect condition!!!!
27 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
I am customer from 3 years now and…
I am customer from 3 years now and their products have competitive prices. Delivery is excellent and within 2-3 days with standard delivery option. Already recommended to many of my friends. Cheers.
23 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Fast delivery always on time
We have been purchasing for last 2 years. Never had any issue with delivery, always fast , on time and neatly packed. The prices are reasonable compare to other online grocery sites. This time also (Order#102986), parcel arrived in time and very well packed. Good product quality and variety to chose from.
19 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Scaming people now
Scaming people now. Offers marked as 1 buy get 1 free mix and match. You will receive 1 item only and full price charged. Customer service argue I should add multiple items of same which their website doesn't support. Seems like customer service haven't used their website and arguing with no information.
24 February 2025
Unprompted review
Reply from ExoticEstore.com
Hello, many thanks for taking the time to provide a review of your service from Exotic E store. Your feedback is greatly valued, and all feedback is reviewed for future improvements.
Kind regards
Exotic E store.
Good overall shopping experience
Good overall shopping experience right from choice of products to cost to prompt shipping on time with good packaging. Would definitely continue shopping on this site.
11 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
My order arrived quickly and products…
My order arrived quickly and products bought are really delicious
Will be ordering again Thank you
13 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Very good Packing.There was no damage…
Very good Packing.There was no damage in the parcel even it was very heavy.Inside all things were well arranged.Thank you.
10 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Everything was so carefully packed and…
Everything was so carefully packed and sent really quickly as well. Everything looks good quality. I’d recommend and use again. Thanks!
11 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
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