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2.8
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Been trying to get my eurocard refund since March 2021. Sent them all the documentation they requested and was told to wait 28 days for refund. It was never paid. Their last email said all is now handled by Tuxedo money. They are just as bad, no response yet to my emails
I have had exactly the same awful experience in trying to get my EasyJet euro card refund back.
Exelaonline say the refund was paid to my account in April 2021, but this is not true. I have e-mailed then on many occasions asking for an update and proof of payment but nothing happens. A truly awful company to deal with.
Absolutely abysmal service. They are meant to refund prepaid Easyjet currency card balances after problems with the service provided by the card issuers.
After a long delay I received a response that said " The refund was due to be paid to the customer on 27/05/2021 however there was an issue was (sic) the payment processor's bank - Barclays and there were a number of transactions which have been highlighted as 'stuck' this is currently being dealt with and the customer should expect their refund once this is rectified". That was on 3 July. As of 25th July no refund and no response to email messages.
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