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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the company's subscription and payment practices, particularly concerning automatic renewals. People frequently report being charged for renewals without prior notification or reminders, leading to unexpected deductions for services they no longer use or had forgotten about. Reviewers also find the app itself to be basic and not particularly impressive, with some feeling it does not offer enough value for the price. The majority of people were dissatisfied with the customer service, describing it as unhelpful and inflexible when issues arise, especially regarding refund requests for unwanted renewals. Customers often feel that the company prioritizes profits over customer well-being, with some perceiving their practices as problematic. However, some reviewers did experience positive interactions with customer service, receiving prompt responses and resolutions to their issues.

What people talk about most

Subscription

Reviewers express significant dissatisfaction with the subscription process, primarily due to unexpected... See more

Application

People report negative experiences with the app, with many expressing dissatisfaction and feeling trapped by... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as horrible, appalling, and... See more

Payment

Clients share negative opinions on payment, primarily due to unexpected auto-renewal charges without prior... See more

Refund

Users describe negative interactions with refund requests, often citing the company's inflexibility and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very basic programmes and very basic apps. Just get one session with a PT with the price you pay who will be more helpful for workouts.

Rated 2 out of 5 stars

Very basic app with very basic content. Could definitely get more out of one PT session for the amount you pay for this app. Subscribed via their website as I had a discount, not knowing the o... See more

Rated 1 out of 5 stars

Very annoyed I subscribed in 2025, stopped using it in July 2025. I deleted my account on the app, but because I had originally set my account up on the Website, they have charged me an auto r... See more

Rated 1 out of 5 stars

This is insane, the year is 2025 and this company will take money out of your account without any notifications prior to the renewal. Imagine having a yearly subscription you forgot about and t... See more


Company details

  1. Fitness and Nutrition Service

Written by the company


Contact info

2.9

Average

TrustScore 3 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

EvolveYou is great!!

I’ve been a gym user for over 20 years but only attended classes before, after having my youngest children my schedule no longer allowed for evening group classes so at 40 I was forced to learn to use the equipment.

I started following routines I saved from instagram which was fine however I didn’t see much change using this method.

I signed up to EvolveYou as part of their Black Friday sale. I love EvolveYou it’s structured and user friendly, at times the app can crash and won’t save what you have just done however this doesn’t happen often.

I recently earned my century club T-shirt after completing 100 workouts.

I recommend EvolveYou to all my friends.

16 August 2024
EvolveYou logo

Reply from EvolveYou

Congratulations on reaching the Century Club we're so proud of you of reaching the achievement of 100 stars with EvolveYou keep up your incredible work! 💙️

Rated 5 out of 5 stars

App have everything

App have everything, amazing workout flow, range of workouts, evolving. Etc.

13 August 2024
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Reply from EvolveYou

Thanks for your feedback, keep up your incredible work! 💙️

Rated 1 out of 5 stars

*Beware of fine prints and autorenewals taking advantage of customers*

I didn't use the app after a couple of months. However, I didn't realise it was auto-renewing and didn't get any email notifications until they charged my card a year later. When they did, I asked for a cancellation and refund. Unfortunately their customer service is not understanding citing their fine print and refused to refund me the $150AUD. Not ethical at all.

28 August 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Jenny, as outlined when signing up all subscriptions are auto renewing and would need to be cancelled at least 24 hours prior to the renewal date to avoid further charges, this can be actioned at any time and would come into effect at the end of the current subscription period. Details of your subscription including the renewal date and billing amount are confirmed via email when purchasing, and can also be viewed on your account through the website where you can manage your subscription. As no cancellation was applied in line with our cancellation policy, there would be no refund issued.

Rated 4 out of 5 stars

Great workouts but app needs to be more intuitive

Great workouts. I feel the app’s functionality needs to be improved so it is more intuitive e.g. filter workouts by equipment, time, focus (there is a section of the app where workouts are categorised into lower body, upper body etc but there is no way to tell what equipment is needed unless you click into the workout and check - time consuming).

Don’t let that deter you though. The workouts are top notch. Thank you Evolve You team x

13 August 2024
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Reply from EvolveYou

Thanks for your feedback, the team are working hard to improve the app to provide a seamless experience 💙️

Rated 5 out of 5 stars

Good. No issues

No issues and received my order in a timely fashion. Happy with my item and would recommend this site to anyone.

19 August 2024
EvolveYou logo

Reply from EvolveYou

Thanks for your review 💙️

Rated 5 out of 5 stars

The Evolve you app has completely…

The Evolve you app has completely changed my life, I love it and wouldn’t use another app… ♥️

15 August 2024
EvolveYou logo

Reply from EvolveYou

This is incredible, we're so happy that we've been able to help you on your fitness journey 💙️

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Used the free trial for them to take £90+ out my account a week later, I cancelled this and opted in for the monthly payment of £15.99 which has been paid to be blocked for the second time from using the app. Tried to start the subscription again and now they want £37.99!! Contacted on multiple social media accounts and nothing back! Really disappointed as the app was amazing.

19 August 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Thanks for your review. As detailed when signing up subscriptions will automatically renew at the end of the free trial if no cancellation is applied at least 24 hours before this ends. If you've purchased your subscription through a third party such as Apple there is an option to cancel and reselect another subscription option, which may be what has caused the issue with accessing the app. We have experienced high levels of contact recently and so response times have been longer than normal, however we hope this has now been resolved for you. If you do need any further assistance please reach out to us on community@evolveyou.app

Rated 5 out of 5 stars

I love the app

I love the app! So much information and it’s all a one stop shop. I’ve never felt so consistent with my healthy lifestyle before! And the evolve you team is always there to help with any support. Only thing I wish the app would do is track macros on a daily count, so I don’t have to go to each meal and count them myself. Great job team!!

2 August 2024
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Reply from EvolveYou

So glad you love the app! Keep up with your consistency and your incredible work 💪️

Rated 5 out of 5 stars

Easy app

Easy app, great workout

3 August 2024
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Reply from EvolveYou

Thanks for your review! So glad you're loving the app 💙️

Rated 5 out of 5 stars

I absolutely love this app!!

I absolutely love this app. I’ve been using it since October 2023 and I don’t have any gym anxiety anymore about what I’m doing once I’m there, I love that I can keep track of my progress, love that you can get a more in depth explanation of each exercise and how to do it. There are so many programs to choose from and I actually look forward to my gym sessions every day now! The only thing I am not as much of a fan of in the recent update is that the countdown timer doesn't continue to count down if you exit the app, but it’s a small con in comparison to all the pros the app provides. I honestly can’t recommend this app enough and tell everyone about it!

24 July 2024
EvolveYou logo

Reply from EvolveYou

Hey, thanks for your review. It's incredible to hear how the app has helped you gain more confidence at the gym to help you achieve your goals! Since receiving this feedback from our community we have now updated this so this is no longer an issue! 

Keep up your incredible work!

Rated 5 out of 5 stars

best workout app to ever exist

best workout app to ever exist. it has changed my relationship with exercise and food towards the better. i cannot imagine my life without working out and moving my body now, all thanks to krissy and evolve you ✨❤️

2 August 2024
EvolveYou logo

Reply from EvolveYou

Keep up your incredible consistency! 🔥️

Rated 5 out of 5 stars

Best workout app!

I love evolveyou without it training gets boring, I have never seen so much progress in my life, but I would love if there was a way to pause a program or have a way of moving workouts around not for just the week.

29 July 2024
EvolveYou logo

Reply from EvolveYou

Thanks for your feedback! Keep up your incredible work 💙️

Rated 1 out of 5 stars
EvolveYou logo

Reply from EvolveYou

Thanks for your feedback. We have since updated the app to 8.0.6 please let us know if you're still experiencing any issues to community@evolveyou.app so we can investigate further 💙️

Rated 1 out of 5 stars

Poor design

After having tried many different flasks, I personally find this bottle the hardest to use. When trying my hardest, I am finding that barely any water is coming up the straw so I end up having to open the lid to get a proper drink.
The design is nice, but definitely not practical.

26 June 2024
EvolveYou logo

Reply from EvolveYou

Hey, thanks for your review. This doesn't sound like your bottle is working correctly. Please can you message us at community@evolveyou.app so we can sort you out with a fully working bottle 💙️

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