Everymail Reviews 88

i find it impossible to get forward with anything i tried to do regarding not being able to access emails .I have also noted their are various scammers who are exploiting this . It doesnt sem to be able to make any contact with everymail

Since the switchover from TalkTalk I am getting daily spam emails from people with Everymail on the stem of their address.
Also when I was clearing out my Direct Debits, before I knew about the change, I removed one to an unknown, to me, Everymail thinking it was phishing. Now I am struggling to reinstate a payment method. Have been on to the App and the website without success. My £50 subscription paid toTalkTalk for several years now is due to end at the end of the year and I need to keep access to my Tiscali addresd

The transfer from TalkTalk (I am tiscali email) was straightforward, no interruption but I am now receiving spam email from Everymail. 3 emails, same heading but different "contact/senders" with an Everymail email address! Tapped on unscribe at end of email - link didn't work

I can't access my email. They took £50 for a subscription from my bank account on 14/08/25. I can't login and there seems no way to contact them.

I am trying to contact everymail to discuss a refund as I did not choose to subscribe to the email service and want a refund for the £50 that was taken without my permission.
I have messaged the auto chat thing and gone through the hoops to validate my account about 6/8 times and they keep saying someone will be with you soon or you are number 4/3/2 in the queue and then nothing.
I'm getting really frustrated and feeling like I've been scammed

I wish to cancel my subscription and get a refund of my £50 but I cannot find the button auto renew to turn it off. My account tells me I have no subscription and there is no record of the payment I made. Please refund my money and ensure I do not pay any more money.

I have a talk talk email address, I signed up for the everymail trial this morning in order to access my emails. Halifax queried whether it was a scam. I authorised a payment of £0.00 and future payments of £5, yet I still cannot access my emails.

When I subscribed, I entered my Gmail address for billing purposes so that any confirmation or updates would reach me if I lost access to my TalkTalk account. Despite this, I have received no confirmation email of the subscription, yet the company already has authorisation to take payment from my account once the trial ends.

This service has taken payment details without delivering what was promised. I want the trial cancelled immediately.

Warning to others: avoid this service until they provide transparency, proper communication, and reliable customer support.

I have a talktalk email. I was advised it was changing so I paid the fee. Last Monday I lost access to my email as it says my password has changed. I have NOT changed my password. I contacted Everymail 2 automated chats who kept asking to send a code through to my email to verify it's me and I keep explaining I don't have access to my emails. 1 live chat and I was advised to contact talk talk. I have now spoken to 3 people at talk talk who advise me it's everymail. I am fuming. This customer service is a disgrace. I just want to regain access back to my emails

I am a private rental tenant in a retirement flat. I have to have a landline number to secure my tenancy. Total nonsense in this day and age. I had broadband with talktalk for 14 years. Then decided to try Sky 2 years ago, as talktalk costs were increasing and they couldn’t give me a good discount. I was informed that I would need to relinquish my talktalk email address. I tried to migrate my talktalk emails to another email account. This failed and has caused me no end of issues. After contacting talktalk, they sent me to every mail.com. They said I had to pay a yearly subscription if £50 to get my emails back. I have done this and my landlord has said this is a scam and I should not be paying for an email account. I need to look into this further. It does feel like a con.

On behalf of my 87 year old mother-in-law.
Disappointed and frustrated with the charge. To avoid the work in moving to another provider with a different email address, made the £50 charge. It was rejected by the bank as a potentially fraudulent transaction. 3 attempts to extract the payment rejected, last on 6th Sept, but unfortunately my M-i-L was on a cruise and did not have a mobile with her so did not know about this. No telephone or email address to contact Everymail. Managed to login to account, and found a section on the payments. It implied that the one year subscription was in place until 6th Sept 2026, detailing the bank card used, yet no evidence payment has been taken. Now I cannot find this information against the account anymore. Please can someone contact me from Everymail asap to let me know the position and where I can see account payment information. My M-i-L is really anxious she is going to lose everything and you have her payment details

I was not notified of the migration to Everymail from Talktalk and was notified by my bank that a Direct debit had been set up to Everymail, I cancelled the direct debit thinking it was a scam to now find out it was genuine and I will be unable to use my email after 31st October. I have tried but not been able to contact customer service to set up a new Direct debit. The whole migration process has not been communicated to me at all by either talktalk or everymail.

UPDATE: After posting on here I was contacted directly by everymail with a link to my new account (which actually worked unlike other links I had tried)

I have started a 30 day free trial with every mail but have decided that I want to unsubscribe but I have spent hours trying to do this. There is no obvious way to do this within the manage my account section as the help page suggests. It appears that they are deliberately making it difficult to unsubscribe and the live chat help is worse than useless. Very poor customer care.

Subject: Urgent Help Needed – Unable to Subscribe to Everymail Service

Dear Everymail Support,

I have the exact same experience as reviewer, Peter M.

TalkTalk has informed me that my email service has been transitioned to Everymail. However, when I follow the link provided, I’m redirected back to the TalkTalk domain, and I’m unable to access any clear method to subscribe or activate my account. An error message comes up.

TalkTalk has advised that I must subscribe to Everymail to retain my email address, but they also stated they cannot assist further and that I need to contact Everymail directly.

Unfortunately, I’ve spent several hours over a period of days trying to find a way to do this — without success. There appears to be no straightforward way to pay for the service or get support. On the chat box I verify and get a pin code which I input and then receive a message that there is a problem and it can’t connect me to a live agent.

I find I am in an incredulous situation where I can’t access email, with a countdown to account deletion on 31/10/25, and no way to speak to anyone at Everymail to resolve.

All I want is to subscribe and get access. Like Peter, I want to resolve the following asap.

How to subscribe or activate my account
Any support channels I can use to resolve this

Thanks

What a disgrace having to pay 5pound a month to access your emails from talk talk, don't use talk talk as this is a rip off
NO WAY WILL I PAY TO GET MY EMAILS.

I am a customer of there broadband but when my contract runs out I no longer will be.

Would give it zero stars if I could. Only chat for support and after 5 times in 2 months doing this and them saying a tech will get back with you. Crickets
We are a health care facility and need to be able to send encrypted email and have not been able to for the last 2 months. Not a single call back from them. Good luck staying connected to their chat support without being disconnected and having to start all over.

Subject: Urgent Help Needed – Unable to Subscribe to Everymail Service

Dear Everymail Support,

TalkTalk has informed me that my email service has been transitioned to Everymail. However, when I follow the link provided, I’m redirected back to the TalkTalk domain, and I’m unable to access any clear method to subscribe or activate my account.

TalkTalk has advised that I must subscribe to Everymail to retain my email address, but they also stated they cannot assist further and that I need to contact Everymail directly. Unfortunately, I’ve spent several hours trying to find a way to do this — without success. There appears to be no straightforward way to pay for the service or get support.

I would greatly appreciate clear guidance on how to proceed, including:

How to subscribe or activate my account
How to ensure my email address is not lost
Any support channels I can use to resolve this
Thank you in advance for your help.

Dreadful service. Cannot send or receive emails. No one to contact and the chat lines can't help.

Absolutely non existent customer service, no telephone number, no email address, only live chat and they're useless as well they just send their already generated template responses, they dont interact at all! A multi million pound company yet dont have an email address or telephone number for customer service and thats just been clarified by an agent on live chat. All they do is let you know they have escalated to another department who will be in touch by email, yet you cant reply to that email directly so will have to go back onto chat to discuss it. Absolute joke

Update: Since my bad experience I had a telephone call from the Manager at Everymail who sorted out my query and was extremely helpful and apologetic. Hopefully customer service will be improved and therefore I would give it 4 stars

I have the same problem as all who have reviewed every mail.com paid £50.yearly subscription charge on 8th August couldn't send mail on both email accounts set up on talktalk mail,you can't get to speak to a real person, however my bank got in touch with me suspecting fraud as everymail where trying to set up renewal payment plan so the bank declined my payment.
TalkTalk have a lot to answer for as they are responsible for talk talk mail.

Absolute rubbish! My Aunt had to pay subscription to change from Talk Talk and still cannot send emails. No one able to help from Talk Talk. All waste of time and seems like scam. Who pays for emails in 2025??