Everymail Reviews 88

i was another person who had to pay £5 a month to access talktalk emails with everymail.
i have wasted 2 evenings trying to delete my account as its no longer needed.
the stupid chat bot keeps telling me to cancel it through subscriptions but i dont have any and it wouldnt let me delete it by clicking the x button next to edit.
no phone number to ring to speak to a real person,
cannot cancel the payment through my bank as it comes under a visa payment not a direct debit.
absolute useless would not recommend any one using this service

The agent identified the issue very quickly and proposed a solution. This resolved my login problems

My sister was with Talktalk and moved to Sky. She was aware that she would have to pay to keep her talktalk email address. She passed away last month and I am monitoring her email accounts.
Today she received an email saying they could not take payment (her accounts are frozen). Could not get passed the stupid bot. The code they say they send never arrives.
I can see that others have the same pitiful poor service.

WARNING: TalkTalk illegally retained our direct debit details over a year after we closed our account, then allowed a third party called "Everymail" to take £50 without our consent or knowledge.

We cancelled our TalkTalk service in 2024. In November 2025, we discovered an unauthorized £50 charge from "Everymail" - a company we've never heard of and have no contract with. TalkTalk transferred our payment details to them without our permission, violating GDPR and the Direct Debit Guarantee.

When we contacted TalkTalk, their agents were dismissive, refused to investigate, and told us to contact Everymail directly - impossible because Everymail has no working contact details. This appears to be a deliberate scam operation enabled by TalkTalk's data breach.

What you can do if this happens to you:

Contact your bank immediately for a chargeback under the Direct Debit Guarantee
File a formal complaint with TalkTalk referencing GDPR violations
Report to the ICO (Information Commissioner's Office) for the data breach
Report to CISAS (Communications and Internet Services Adjudication Scheme)
Leave reviews to warn others
Check your bank statements if you've ever been a TalkTalk customer - you may have unauthorized charges too.

I have been trying in vain to reliably access helpful customer support! I have been having an issue with an email address, and have been attempting to resolve this with talktalk and everymail.

For everymail, there is no phone number I can find, the only way to access support is through their chatbot. Supposedly, this chatbot will transfer you to a live agent, but I have had little success with this! Initially the bot told me it couldn't connect anyone to a live agent, despite the description on the website (which it said must be incorrect). Then when I logged out and back in again, it could transfer me to a live agent, but only if confirmed through verification by a secondary email -which it didn't send! If you try to say that you have not received a message, it kicks you out of the verification process until you log out and in again! Eventually I managed to get signed in to the everymail account without being stuck on the webmail page (as usually I would log in through their portal on the support site and get stuck on the email page, from where it is impossible to navigate away to support whilst logged in) and received assistance from a live agent for several hours to attempt to resolve the issue, but after 3 or 4 hours I had to end the chat. I was assured that the chat transcript would be available to the next agent, but today when I attempted to speak to a live agent again, they couldn't see it. I will say that both live agents seemed to be genuinely attempting to help me with limited information, and that particularly the first agent I spoke to was very helpful in ruling out reasons for the issue by walking me through complicated (to me, at least) digital processes.

At some point during the live agent conversation it transferred me back to the chatbot without telling me, which I noticed due to the unhelpful and speedy nature of the responses, despite still reading as being a live agent at the top of the chat panel, and then when asked told me that there had never been a live agent present? When I asked if the live agent had in fact been a chatbot, it denied this.

As instructed by what I believe to have been the customer support agent (before they were replaced by the AI chatbot), I contacted Talktalk as apparently the issue will have occured while the email was with them, but was told to contact everymail support again as they cannot access anything.

Ultimately, I have been left confused and frustrated by the inadequate customer support, gatekept by a hallucinatory chatbot that doesn't seem to serve any purpose but to irritate the customer further.

For everymail to improve as a service, they need to make it much easier to access customer support, improve their broken account verification process, and swap out the chatbot for human customer service agents - ideally through a support telephone line! Perhaps it would be worth attempting to access support as a customer with a complex query so that they have a better idea of how inadequate the current support is - particularly given that this is a paid service! If anyone from everymail does read this, I would greatly appreciate being able to speak to a real support agent to resolve my issue, and, if helpful, I can provide downloaded transcripts of some of the EVA chatbot's least helpful moments.

If you are looking to access everymail customer support, then I can only say that I hope you have a better experience than I have.

Shame on talktalk for passing so many of us over to everymail. Receiving all sorts of scam e mails now & almost impossible to contact.

Accessing my emails had all been running smoothly for a few days after TalkTalk changed to Everymail. Then 3 days ago it told me my password was wrong. Tried again and got the same response. Asked for help and only got responses from a machine. After several attempts to enter the ridiculously long reset link I started to panic. Decided to leave it over the weekend as I wasn't well and thought I must be doing something wrong. But no - same problem today and all my requests to speak with a person, not a machine, are ignored. They cannot treat customers like this. I am retired now but spent most of my working life with computers at various development stages and have never come across such an unhelpful setup. I do not want to lose my account and all my email history but that seems to be the only option on offer from Everymail.

Have paid subscription cannot receive or send emails i sign in all I’ve
Have paid subscription cannot get or send emails sighn in to check inbox all i get is buffering?tried everything service is disgusting unable to contact anyone

0

I cannot connect to the Everymail phone number. Why not?

Terrible. A relative has recently passed away and we can’t get into his email. I’ve tried their customer support bot who refused to connect me with a real person or a live chat to resolve this issue. And talk talk can’t do anything as they have no access to the emails anymore.

My password has stopped working since transitioning from TalkTalk. Tried having an on-line chat but the one-time password is not being sent to my mobile nor to my alternative email address so I cannot get through to a real person,,, just keep on get referred back to validation process. Searched the web and cannot find a telephone number to speak to Everymail... Anyone got a solution?

See reply below from Everymail to a previous reviewer which states if you cancel during the free trial you will not be charged. I changed my mind and cancelled auto renew on first day of free trial. I received an email confirming this. Guess what? 30 days later I was charged £50 for a year’s subscription and auto renew was re-enabled! I got past the chat bot to an excruciatingly slow agent to ask why? (took 10 mins to respond every interaction). Chat was over an hour long due to slow response and completely useless.

Previous reviewer Reply from Everymail
Published 29 Sep 2025
Hi Chris,

To cancel your account, you just need to go to "Subscriptions" on the left, in My Account. Here you find a full explanation, and you can click the small button to turn off "Auto-Renew for Everymail Subscription".

This will ensure you won't be bill after your trial period has ended, but you'll keep access for the rest of the trial period.

This works the same way if you have an active subscription - it will make it so you finish out your current paid subscription but won't be billed again.

I'm sorry you had a hard time finding this, but I promise we're not trying to hide anything :)

I have been migrated from Talk Talk. I have a Tiscali email address and I am currently being HACKED. Second time in 2 days although everything was set up with new passwords etc. Talk Talk cannot help and there is no way to contact Everymail as you need to be verified by a Bot that sends an email to your hacked account. I did also have a mobile phone back up but that has been removed by the hacker. Everymail is telling me they are sending the link to my alternative email. I didn't give one as I didn't want it compromised too. So it's the HACKERS! you have no plans for 2 factor authentication. I realise you have run the email for TT for a while but it has suddenly become very, very insecure.

I am unable to subscribe to Everymail to continue using my Talk Talk email accounts. When i select the Subscribe option button on the Everymail site and enter my talktalk email address it takes me to the Mailbox manager page on talktalks website with no option to set up payment (talk talk logo top left hand). TalkTalk have not sent me any communications since i moved broadband provider back in April. My email addresses work so far but I fear they will end on 31/10/25 as stated on various websites. The Everymail bot suggest talking to TalkTalk support and TalkTalk say the only info they have is the everymail support website URL. Help from Everymail is appreciated if you can contact me ?

The service is garbage. Constant imsp connectivity issues that can last for days. Oh customer support. Nope. Trash company

I have been locked out of my everymail/talktalk email for over two weeks now (I cannot send or receive emails and cannot reset my password). I am being transitioned from talktalk to everymail and paid the first subscription of £5. I have been in touch with talktalk support who have promised to resolve the issue on three occasions and asked me to wait 24 hours and 48 hours whilst my password is reset, each occasion has not worked. I have tried everymail support which is automated and just passes me round in circles. I don't know what to do next and am beginning to think this is a total scam where I am paying £5 monthly and getting absolutely no service.

I wasn't informed of a new direct debit and I thought it was a scam and cancelled it now I have no access to my emails I've been trying for over a week to resolve this issue

After reading these reviews, I’m glad it isn’t just me. I was beginning to think I was an imbecile - I’ve really struggled to get my account up and running again.

I’m not receiving the emails I want so I am now locked out of several accounts (the only reason I begrudgingly agreed to pay £5 per month). Fortunately I am receiving many, many spam emails. Oh joy!

Exactly as per previous review (Gordon). No communication from TalkTalk, just discovered today that my tiscali.co.uk account will end in three weeks' time ! The Everymail page and chatbot just send me back to TalkTalk ! All I want to do is subscribe to the £50 per annum offer !!

Like a previous listing here, I was not aware of the imminent migration of my talk talk e mail to Everymail. I cannot get through the help bot( misnomer if there ever was one) to get through to a person to help. Message says id code sent to alternative e mail address I don't have one. No contact number nothing. Abandoned by TalkTalk. First I knew the change occurred, as previous listing was a sum paid to Everymail. Now I am in limbo, unable to access my e mail page or access Everymail to ascertain my account. I might lose every thing by the 31st October.