Evermed Reviews 

204
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as outstanding and seamless from start to finish. Customers consistently highlight the convenience and efficiency of the ordering process and the fast, reliable delivery of their medications, often arriving within days. Many appreciate the ease of tracking prescriptions, the user-friendly platform, and the helpful customer service that promptly addresses inquiries. However, some people mentioned issues with not being able to access past purchase records or download transaction copies, which can be frustrating. A few other people also felt that the shipping fee was higher compared to other services and noted instances where medications did not arrive, and they were unhappy with the resolution.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its convenience and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, praising its speed and convenience, with medication... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and fast delivery. Many... See more

User experience

Reviewers mention positive feedback about user experience, consistently highlighting the platform's ease of... See more

Product

People report ambiguous experiences with the product, with some expressing satisfaction with the service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Evermed. It's so convenient, and my medication always arrives in a flash (I don't think I've ever waited longer than 5 days). Just today, I needed copies of a year's worth of receipts for a... See more

Rated 5 out of 5 stars

I live in a small, remote town with the nearest pharmacy being a 30 min drive from me. Evermed was absolutely amazing, fast delivery and professional labelling and packaging. It is a lifesaver for me... See more

Rated 5 out of 5 stars

Seamless from start to finish. Being to unwell to actually go out and have my medication made up this service is outstanding. Highly recommended and would be more than happy to use again.

Rated 5 out of 5 stars

Efficient and easy. Great service when you need to fill chronic medication. No need to wast time waiting at a pharmacy. Easy to keep track of your repeats and expiry dates on repeat prescriptions.


Company details

  1. #5 of 8 best companies in Pharmacy
  2. #3 of 7 best companies in Online Pharmacy

Written by the company

Your medication, delivered fast. Upload your prescription, receive your meds, manage your repeats. With Evermed, it's as easy as ever.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(204)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable

Very reliable, great customer service
I have used Evermed for years and never had any complaints with their service, once had to contact them to assist with a lost delivery and their staff were responsive and helpful

5 June 2025
Rated 1 out of 5 stars

When I went to pick up my click and…

When I went to pick up my click and collect after paying up front, the pharmacy stated the pricing wasn’t correct based off the script due to a PBS issue. I had to pay quite a bit extra at pick up. The pharmacy tried calling Evermed prior to my arrival to resolve the issue but they didn’t answer the phone nor make contact with the pharmacy.

5 June 2025
Evermed logo

Reply from Evermed

Hi Lauren

I'm sorry to hear you had this experience, it obviously shouldn't have happened. I've tried to contact you over the last couple of days but haven't been able to get hold of you. Please can you contact me directly at ceo@evermed.com.au and we'll see how we can get your concerns resolved.

Many thanks, James (founder of Evermed)

Rated 5 out of 5 stars

Have used Evermed for my prescription…

Have used Evermed for my prescription for about 6 months. Had a problem recently with the website not being able to dispense, but Mhae helped me resolve this. I am very happy with the service. Thank you Evermed.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I received my order but it had the incorrect quantity.
I reached out by email.
Ram was super helpful and the matter was resolved very quickly, with express postage for remainder amount owning. I was a little worried not being able to contact via telephone, but the email was addressed promptly and the matter resolved swiftly.
Thanks Ram!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Have been using Evermed for almost 2 years

Have been using Evermed for almost 2 years. Shipping is sooo quick and customer service is always wonderful. Special shout out to Mhae who seems like she is chained to her desk as I always receive a response within minutes. They don’t price gouge like other providers I have used and they always issue receipts unlike others.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

My first online scripts order

My first online scripts order, so had to learn the ropes and contact Mary at Evermed. I had to ring her 3 times in fact due to being unsure where my scripts were going to be delivered. Every time, Mary was ever so helpful, as was one of the Door Dashdrivers I spoke to. Being unable to get to the nominated Instant Scripts pharmacist, Mary enabled the scripts to be delivered to my home. Well done Mary and many thanks from me.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast response

Had an issue with my address and their staff replied to my email with a fix within 10 minutes. Amazing service

27 February 2025
Unprompted review
Rated 1 out of 5 stars

I would provide ZERO stars if I could

I would provide ZERO stars if I could, but 1 star is the lowest. Worst medicine delivery service possible. I have been waiting for 7 days for my medicine to be delivered now. They do not have a phone number to contact them on, and additionally they only respond to emails intermittently. I hope that other people don’t die waiting for their medication to be delivered. Don’t waste your time or money using them!

28 January 2025
Unprompted review

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