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Everest Pharmacy Reviews 

346
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many reviewers highlight the excellent service, noting efficiency and a personalized approach, especially for specific needs like vaccinations or ear wax removal. People appreciate the clear communication and quick resolution of queries, contributing to a positive overall experience. However, some people experienced significant delays in service and prescription processing, leading to frustration and long waiting times. Reviewers also reported issues with incomplete prescriptions or extended delivery times, sometimes leaving them without vital medication. A few customers mentioned instances of unhelpful or rude interactions with staff, and some found the pharmacy unorganised.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the helpfulness,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Product

Customers consistently note ambiguous experiences with product, with some praising specific medications like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

I took my daughter to Everest pharmacy on Manchester road as she was complaining of ear ache, after a referral was made by her GP. The very kind pharmacist ridha offered us the pharmacy first service,... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.2

Great

TrustScore 4 out of 5

346 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(346)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great chemist

Made an appointment with the pharmacist online, really easy to use website. Turned up for my appointment with no waiting around, really helpful and would highly recommend!

18 March 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your lovely review, Sue. We’re delighted to hear that you found our online booking system easy to use and that your appointment went smoothly without any delays. Your recommendation means a lot to our team.

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly service!

17 March 2026
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Reply from Everest Pharmacy

Thank you for your kind words, Elah. We’re glad you found our team helpful and friendly. Providing a welcoming and supportive service is very important to us, and we appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Patchy

Don’t answer the phone or leave you hanging on. From sending in prescription to doctors takes a week sometimes for it to be delivered.Don’t let you know if the full prescription is not all there.

18 March 2026
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Reply from Everest Pharmacy

Thank you for your feedback, Mrs Bell. We’re sorry to hear about your recent experience and the delays you’ve encountered. This is not the level of service we aim to provide. We take your concerns seriously, particularly regarding communication and prescription completeness, and we will be reviewing this internally to make improvements. Please feel free to contact us directly at support@everestpharmacy.co.uk so we can look into your case further and resolve this for you.

Rated 5 out of 5 stars

No hassle delivery of my prescription

No hassle delivery of my prescription

13 March 2026
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Reply from Everest Pharmacy

Hi Mark,

Thank you for your kind feedback. We’re really pleased to hear your prescription delivery was smooth and hassle-free.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 5 out of 5 stars

Most of the staff are polite and helpful

Most of the staff are polite and helpful

19 March 2026
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Reply from Everest Pharmacy

Hi Mr Madi,

Thank you for your kind words. We’re glad to hear you found our team polite and helpful.

We appreciate your support and look forward to seeing you again.

Rated 5 out of 5 stars

Go above and beyond

Friendly help service

16 March 2026
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Reply from Everest Pharmacy

Hi Lloyd,

Thank you for your kind feedback. We’re really pleased to hear you found our team friendly and helpful and that we were able to go above and beyond.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 5 out of 5 stars

Medicines orders

Medicines orders
Supply home .

19 March 2026
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Reply from Everest Pharmacy

Hi Jamila,

Thank you for your feedback. We’re pleased to hear you are happy with our medicines supply and home delivery service.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 1 out of 5 stars

Missing medication and lack of consideration to patient care -I have had to go to the pharmacy…

I have had to go to the pharmacy several times because my prescription was not complete. When my prescription was transferred to Everest there were no problems and then all of a sudden every month it all went wrong and when there were missing medication no owings slips to let me know. I was without my night meds for a week and went into depression because of it. My next monthly meds came and my depression started to deminish. I am giving them one more chance before I go to NHSE and the GPHc. Last month I was sent a message with my meds listed I confirmed by message and they still missed my painkillers. I didn't have the energy to fight any more. If this month has missed meds I will take action. They are messing with my health and I am not the only one other patients go in with complaintsas well. If I need to change my EPS nomination I will. My complaint is dated today but covers the past 3 months.

19 March 2026
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Reply from Everest Pharmacy

Hi Trisha,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, particularly regarding your medication and the impact this has had on your health.

This is not the level of service we aim to provide, and we take concerns like this extremely seriously. We would really like the opportunity to investigate what has happened over the past few months and ensure this is resolved properly.

Please contact us at support@everestpharmacy.co.uk with your details so we can review this as a priority and work to put things right for you.

Kind regards,
The Everest Pharmacy Team

Rated 5 out of 5 stars

Always professional

Always professional, helpful and informative

5 March 2026
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Reply from Everest Pharmacy

Hi Mrs Malone,

Thank you for your kind words. We’re really pleased to hear you found our team professional, helpful and informative.

We appreciate your support and look forward to continuing to provide you with reliable care.

Kind regards,
The Everest Pharmacy Team

Rated 2 out of 5 stars

5times I had to spell my name and then…

5times I had to spell my name and then he said have you been here before only since it opened no wonder there was a long queue

19 March 2026
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Reply from Everest Pharmacy

Hi Eric,

Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused during your visit.

We understand how frustrating this must have been, particularly with the delays and repeated questions. This is not the level of service we aim to provide, and your comments will be shared with the team to help improve our processes.

If you would be willing to provide further details, please contact us at support@everestpharmacy.co.uk so we can look into this and ensure a better experience going forward.

Rated 5 out of 5 stars

always happy to service.priscription…

always happy to service.priscription deliverd by nice gentleman

19 March 2026
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Reply from Everest Pharmacy

Hi Mary, thank you for your lovely feedback. We’re so pleased to hear you’re always happy with the service and that your prescription was delivered smoothly. We’ll be sure to pass your kind words on to our delivery team.

Rated 5 out of 5 stars

After years of trouble recieving my…

After years of trouble recieving my prescription from another pharmacy. Sometines having to do without medication. The service I recieved was wonderful. A text to tell me to pick up my neds. My full prescription on time.

5 February 2026
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Reply from Everest Pharmacy

Hi Jane, thank you so much for sharing your experience. We’re really pleased to hear that you’ve found our service reliable and that your prescriptions are ready on time. Providing a smooth and stress-free service is very important to us, and your feedback means a lot.

Rated 5 out of 5 stars

Great service thank you

Great service thank you

19 March 2026
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Reply from Everest Pharmacy

Hi Theodore, thank you for your feedback. We’re really pleased you had a great experience with us. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi, thank you for your kind words. We’re delighted to hear you’re happy with our delivery service. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service and friendly staff

19 March 2026
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Reply from Everest Pharmacy

Hi Darryl, thank you for your lovely feedback. We’re really pleased to hear you found our team friendly and the service excellent. We’ll be sure to share your comments with the staff.

Rated 5 out of 5 stars

Good staff and service always let me…

Good staff and service always let me know when my prescription is ready.

19 March 2026
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Reply from Everest Pharmacy

Hi Anthony, thank you for your kind review. We’re glad to hear you’re happy with both our team and the service. Keeping you informed about your prescription is something we always aim to do well.

Rated 5 out of 5 stars

Came on time

Came on time, polite person. Also contents wrapped correctly.

18 March 2026
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Reply from Everest Pharmacy

Hi, thank you for your feedback. We’re pleased to hear your delivery arrived on time and that everything was handled carefully. We appreciate your support.

Rated 5 out of 5 stars

Always delivers on time and ensures…

Always delivers on time and ensures that my medication is handed to someone and not left on the doorstep.

19 March 2026
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Reply from Everest Pharmacy

Hi Pauline, thank you for your kind words. We’re really pleased to hear that you’re happy with our delivery service and that your medication is delivered safely. Your feedback is very much appreciated.

Rated 5 out of 5 stars

Organisation quick response updated…

Organisation quick response updated information regarding delivery pick up,Excellent s
Staff service.

27 February 2026
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Reply from Everest Pharmacy

Hi Mark, thank you for your feedback. We’re glad to hear you’re happy with the organisation and communication around your delivery. We appreciate your support.

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