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Everest Pharmacy Reviews 

356
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many reviewers highlight the excellent service, noting efficiency and a personalized approach, especially for specific needs like vaccinations or ear wax removal. People appreciate the clear communication and quick resolution of queries, contributing to a positive overall experience. However, some people experienced significant delays in service and prescription processing, leading to frustration and long waiting times. Reviewers also reported issues with incomplete prescriptions or extended delivery times, sometimes leaving them without vital medication. A few customers mentioned instances of unhelpful or rude interactions with staff, and some found the pharmacy unorganised.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the helpfulness,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Product

Customers consistently note ambiguous experiences with product, with some praising specific medications like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

I took my daughter to Everest pharmacy on Manchester road as she was complaining of ear ache, after a referral was made by her GP. The very kind pharmacist ridha offered us the pharmacy first service,... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.3

Excellent

TrustScore 4.5 out of 5

356 reviews

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4.3

All reviews

(356)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional, kind caring staff

I took my daughter to Everest pharmacy on Manchester road as she was complaining of ear ache, after a referral was made by her GP. The very kind pharmacist ridha offered us the pharmacy first service, he took us in to the consultation room, asked some questions about my daughter and asked her if he was ok to check her ears. After checking her ears he gave the appropriate advice and treatment in a very professional manner. I would definitely go back to this pharmacy

19 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your great review.

We’re delighted to hear that your daughter had a positive experience with our Pharmacy First service and that Ridha was able to provide professional and reassuring care. Making our patients feel comfortable, especially children, is very important to us.

We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back whenever you need us.

Rated 5 out of 5 stars

Raman

Raman was fantastic, very informative and answered all the questions I had. Would definitely recommend getting advice from him.
Thanks again 😊

21 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your kind words. We’re delighted to hear that Raman was able to answer all your questions and provide the information you needed.

We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Promt delivery

18 February 2026
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Reply from Everest Pharmacy

Thank you for your review Marion. We’re really pleased to hear that your order arrived promptly.

We appreciate you taking the time to share your experience and look forward to serving you again soon.

Rated 3 out of 5 stars

Charged twice for same prescription

The appointment with the pharmacist was fine, but I was charged twice for the same prescription. When I checked my bank statement, I noticed this. I tried phoning but was kept on hold in a queue for an hour and a half with no reply. I sent an email over a week ago but received no reply.
After finally speaking to the pharmacy where the mistake occurred, I received a sincere apology. The pharmacist agreed that if I showed a screenshot of my bank statement showing the overpayment, he would refund me. The refund was made successfully.

23 January 2026
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Reply from Everest Pharmacy

Hi Elizabeth,

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.

We take concerns like this very seriously. We would like to investigate this matter and resolve it for you as quickly as possible.

Could you please confirm the email address you contacted us from, and let us know which email address you sent your message to? This will help us locate your correspondence and review what has happened.

We sincerely apologise for the difficulty you experienced trying to reach us by phone.

Rated 5 out of 5 stars

Excellent treatment

Excellent treatment, definitely recommend this chemist for earwax treatment

16 February 2026
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Reply from Everest Pharmacy

Hi John, we’re delighted to hear you had an excellent experience with your earwax treatment. It’s great to know you felt confident recommending our chemist, and we’re always here if you need us again in the future.

Rated 5 out of 5 stars

Good customer service

Good customer service

9 February 2026
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Reply from Everest Pharmacy

Hi Catherine, we’re really pleased you were happy with the customer service you received. Providing helpful and reliable support is something we take pride in, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I changed my pharmacy about 6 months…

I changed my pharmacy about 6 months ago and really was the best thing I had done. The staff so polite and helpful. I have just been and had my ears syringed I was made to feel at ease and the pharmacist was very professional and giving me advice all the time.

16 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for your lovely review, Kerry. We’re so pleased switching to us has been a positive experience.

It’s great to hear you felt at ease during your ear syringing and that our pharmacist was able to support you throughout. Providing friendly, professional care is what we’re all about.

We really appreciate your feedback and look forward to seeing you again.

Rated 1 out of 5 stars

Poor service

Needed to get in touch with them as they were supposed to deliver my pain killers today as they don’t deliver at weekkend but nobody answered the phone.

13 February 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Patricia, we’re very sorry to hear about your experience and apologise for the frustration caused. We understand how important it is to receive your medication on time, especially when you were expecting delivery.

Please could you contact us directly at support@everestpharmacy.co.uk with your full name and order details so we can investigate this and resolve the issue for you as quickly as possible.

We appreciate you bringing this to our attention.

Rated 4 out of 5 stars

Mounjaro

Customer service and the prices are great, ive shopped around and this is coming up the cheapest

30 January 2026
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Reply from Everest Pharmacy

Thank you for your kind review. We’re really pleased to hear you found our customer service helpful and our prices competitive. We always aim to provide great value alongside a professional and reliable service.

We appreciate you taking the time to share your experience and look forward to supporting you again in the future.

Rated 5 out of 5 stars

A polite and professional service…

A polite and professional service provided to my mum

6 February 2026
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Reply from Everest Pharmacy

Thank you very much for your kind review, Urmila. We are delighted to hear that your mum received polite and professional care from our team. Providing clear, compassionate support to both patients and their families is extremely important to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

78 queens Road Leicester Well Pharmacy…

78 queens Road Leicester Well Pharmacy are exceptional. Always so welcoming , caring, polite, genuine, thoughtful, listen, knowledgeable, I’m overwhelmed by their caring warm genuine nature. Such exceptional staff. Fast service they ensure medication is there with clear instructions on them.
T h a n k you

5 February 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your lovely feedback. We are really pleased to hear how welcoming, caring, and attentive you found our team. Your kind words about our staff, service, and clear instructions mean a great deal to us, and we will be sure to pass your comments on to the whole team. Thank you again for taking the time to leave such a thoughtful review.

Rated 2 out of 5 stars

Disappointing service

I was reffered by the GP for my ear infection, I called the pharmacy and explained my issue, I've been booked to come later on that day to see a pharmacist, just to be told they cannot help me as they can only treat children. Surely if the GP practice made a mistake, someone should have told me about it over the phone at the pharmacy....not book me in and ask me to come just to be turned away. Waste of time for both of us.

3 February 2026
Unprompted review
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Reply from Everest Pharmacy

*updated reply*

Hi there, I wanted to provide an updated response to let you know that the team at the branch you visited has now been retrained on the inclusion and exclusion criteria for all seven conditions we are trained to treat.

We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention, as it helps us improve our service.

Rated 5 out of 5 stars

Great service

Great service , friendly staff .

27 January 2026
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Reply from Everest Pharmacy

Thank you for your review, Ghada. We are glad to hear that you experienced friendly service from our team. Your feedback is very much appreciated, and we look forward to supporting you again in the future should you need us.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

28 January 2026
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Reply from Everest Pharmacy

Hi Karen, thank you for your lovely review. We’re really pleased to hear you found our team professional and friendly, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Was a very good service and very…

Was a very good service and very professional

21 January 2026
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Reply from Everest Pharmacy

Thanks so much for your kind review, Paul. We’re really pleased to hear you found the service very professional. We really appreciate your support and hope to see you again if you ever need us.

Rated 5 out of 5 stars

Knowledgeable Pharmacist who put me at…

Knowledgeable Pharmacist who put me at ease prior to my ear wax vacuuming.

27 January 2026
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Reply from Everest Pharmacy

Thanks so much for your kind review, Jonathan. We’re really pleased to hear our pharmacist helped put you at ease before your ear wax removal appointment. We really appreciate your support and hope to see you again if you ever need us.

Rated 5 out of 5 stars

Great experience

Lovely lady made me hot tea and turned on the heater to facilitate blood draw. Couldn’have been nicer!

29 January 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you so much for your kind review. We’re really pleased to hear you had a great experience with us, and that our team helped you feel comfortable during your blood test. We always aim to make every visit as relaxed and welcoming as possible. We truly appreciate your feedback and hope to see you again.

Rated 5 out of 5 stars

Very professional pharmacy

Very professional pharmacy. Went in for a simple vaccine, seen within appointment time and finished in 5 mins. Paperwork and certificate already completed. Really lovely pharmacist Osama, very reassuring and competent.

22 January 2026
Unprompted review
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Reply from Everest Pharmacy

Thanks so much for your kind review. We’re really pleased to hear you were seen on time and that everything was quick and straightforward. It’s great to know the paperwork and certificate were ready for you, and we’ll be sure to pass your lovely feedback on to Osama. We really appreciate your support and hope to see you again if you ever need us.

Rated 5 out of 5 stars

Ear wax removal

Excellent service throughout

26 January 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Craig,

Thank you for taking the time to leave such a positive review. We are really pleased to hear that you were happy with the ear wax removal service and that your experience was excellent throughout.

Our team always aims to provide a comfortable, professional, and high-quality service, so it is great to know this came across. We truly appreciate your feedback and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

The staff are very good and friendly

The staff are very good and friendly. They make you welcome.

23 January 2026
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Reply from Everest Pharmacy

Hi Mrs Jean French, thank you for your lovely review.

We’re so pleased to hear you found the team friendly and welcoming. It really means a lot that you took the time to share your feedback, and we look forward to seeing you again.

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