I am old and find all this confessing. Your AI was helpful but quit before I was through . Still not sure if I actually have tickets. But I feel sure when I show my emails some one at OsF will be abl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't see which seats in the section and row. Difficult to figure out how to save my tickets for retrieval at the venue.
I'd like to see my tickets and get them from the confirmation page.
This dynamic pricing or whatever it’s called has to stop, at least the resale is being managed well and resale isn’t crazy priced.
Company details
About Event Tickets Center
Written by the company
Experience is everything.
At Event Tickets Center, we believe that buying tickets should be simple, so we streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events.
We use industry-standard technology to keep your information secure, and all purchases are backed by our 100% Guarantee, so you can shop with peace of mind, too.
From sports fanatics to music lovers and theater enthusiasts, Event Tickets Center connects audiences nationwide with the tickets they need to create memories that will last a lifetime.
Event Tickets Center is a proud member of the Gainesville Chamber of Commerce.
Disclaimer: Event Tickets Center is not associated with the company known as Tickets-Center. Event Tickets Center and Tickets-Center are two separately run companies with no affiliation.
Event Tickets Center - Connecting You with the Tickets You Need
Written by the company
- Event Tickets Center provides a secure and convenient place to connect fans with the tickets they need. Driven by a shared love of concerts and live events, the team at Event Tickets Center works together to deliver a seamless and user-friendly online experience, helping customers find the tickets they need to create experiences and memories that last a lifetime.
Event Tickets Center 100% Guarantee
All orders are backed by our 100% guarantee
You will receive a 100% refund for your tickets if: Your order was accepted but not delivered by the seller, your order was accepted but not delivered in time for the event, your tickets were not valid for entry (1), or your event is cancelled and is not rescheduled (2). Notes:
(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
(2) 100% refund for a cancelled event does not include shipping.
Shop for tickets on EventTicketsCenter.com with the comfort of knowing that your purchase is covered by our 100% guarantee.
Contact info
3.1
Average
64K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered my tickets in march
I ordered my tickets in march, didnt recieve them until 2 days before the show, was worried for the last 6 months, i did recieve them 1 day before they said i d get em overall im satisfied, but i should have recieved them right when i paid, so i wouldn't have to worry
14 September 2026
Reply from Event Tickets Center
Hi Jason!
Thanks for leaving a review! As a resale marketplace, our site connects fans with registered sellers. Venues and event organizers frequently implement delayed delivery schedules, holding digital ticket transfers until a few days before the show for security purposes. Because of these venue policies, our seller partners are often unable to transfer tickets immediately at the time of purchase.
I still cannot claim my tickets!!
I still cannot claim my tickets!!! TM says my phone number (cellphone) is in a database for VOIP (it is NOT) and I am new in town, I do not have a person to borrow their phone.
15 September 2026
Reply from Event Tickets Center
Hello Linda!
We're sorry to hear you are having issues with claiming your transferred tickets. Please reach out to our support team directly for assistance as they will be happy to help. They can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.
Reply from Event Tickets Center
Hi Robin!
Thanks for the review. Have a blast at your upcoming event!
The tickets were over twice as much as…
The tickets were over twice as much as they’re selling for at the venue. We got two tickets also for our neighbors and now have to pass on that gouging price to them, which is completely humiliating. We all live in the area of the theater and could’ve easily just gotten tickets there. I’ve never used your website and I seriously doubt this is a website I would ever recommend or use again because of this. I feel sick about this as I am not a rich person. This was a special occasion that we were splurging on, and the fact that we actually have to apologize to our neighbors that we are paying over twice as much as what the tickets are selling for two weeks before the event even for better seats closer up to the stage I just can’t believe I made such a huge mistake. No I understand why your reviews talk about overcharging.
15 September 2026
Reply from Event Tickets Center
Hello LEA!
To help provide clarity, our site operates as a live secondary ticket marketplace. We are not the venue box office, and ticket prices on our platform are set independently by verified third-party sellers based on real-time market demand. As a result, listing prices can often be above or below original face value.
We strive to ensure full transparency throughout the purchasing experience. Our secondary marketplace status is disclosed across our site and during checkout. Additionally, we use all-in pricing so that all required service and delivery fees are included in the initial price shown, ensuring total costs are clearly displayed before any order is finalized.
Smooth sailing!
15 September 2026
Reply from Event Tickets Center
Hello Dale!
Glad to hear it! We appreciate the review and hope you have a great time at your event!
Ease of transaction.
Ease of transaction.. great at keeping me informed as to what steps to take in order to view my purchased tickets.
The ticket price was super!
10 September 2026
Reply from Event Tickets Center
Hi Sheryl!
That's great to hear. We strive for a simple and stress free experience. Thank you for the review and we hope you enjoy your upcoming event!
My tickets were not available and it…
My tickets were not available and it told me to check back 3 days before the event. It also said I have a pin #in my email to log in and I don't. I've never had to wait for tickets like this.
14 September 2026
Reply from Event Tickets Center
Hi Kimberly!
Looking at the order notes for your purchase we can see the ticket transfer said to have happened on 9/14. If you still do not see any details on your side please call out support team directly at (855) 261-6909.
This website feels scamish
This website feels scamish. They offered tickets to a concert, took my money for two whole months. Then three hours before the show let me know that they didn’t have the tickets and refunded me. I had already traveled and booked a hotel to see the show. I wonder is that is their business model? To take money and then return it months later? I also believe they could have sold my tickets for a better price last minute. Very disappointed.
15 September 2026
Reply from Event Tickets Center
Hello Daniel!
We're sorry to hear about your unfulfilled tickets. As a live secondary ticket resale marketplace, out site connects fans with verified seller partners who manage and fulfill their own order inventory. While our professional ticket-selling partners work to deliver tickets as promised, unexpected inventory shortages or venue allocation issues can occasionally prevent an order from being completed as expected.
Looking at the order notes from our support team we can see that once the seller's deadline to provide the tickets had passed, the team tried to find alternative tickets for the same event from a different seller to offer in replacement but none were available. As such, the order was refunded in full in accordance with our 100% Buyer Guarantee policy. We are sorry for this unfortunate outcome and any inconvenience.
Reply from Event Tickets Center
Hello Gunilla!
We're pleased that you're pleased! Thanks for the positive words and have a wonderful time at your event!
Very poor communication
Very poor communication. Still haven’t received my tickets even after live chat with a representative. I’ve downloaded AXS app. Tickets do not show up under the tab.
15 September 2026
Reply from Event Tickets Center
Hi Jason!
We're sorry to hear there have been issues claiming your tickets. Looking at the notes on your order from our support team it looks like they have already reached out to the seller yesterday evening, 9/15, for a ticket retransfer. Please keep an eye out for an email update. You can also reach out directly at (855) 261-6909.
It went smoothly
11 September 2026
Reply from Event Tickets Center
Hello Margaret!
Happy to hear it! We're thankful for the review and hope you have a great event!
I am very ignorant about accessing…
I am very ignorant about accessing tickets, and Babjet explained the process, was clear and helped me understand what to do.
15 September 2026
Reply from Event Tickets Center
Hi Anna!
We love hearing praise for our support team! We appreciate the review and hope you have a fantastic time at your event.
I only have 6 of my 17 tickets…
I only have 6 of my 17 tickets available it says I cannot transfer them until the day before my event but you have had my money since June
3 August 2026
Reply from Event Tickets Center
Hello Deborah!
If you are unable to see all of your transferred tickets please reach out to our support team for assistance. They can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and will be happy to assist.
I highly recommend not using this…
I highly recommend not using this company. They charged us 100% the going rate. I was misled that we were going to get a table and instead have to share it with another party. After reaching out to them they kept saying the same thing that they charge the going rate which is completely false.
4 September 2026
Unprompted review
Fraud
I bought tickets from here that turned out to belong to someone else. My tickets were not honored at the venue. I spent $500, and had to buy legitimate tickets at the door for $180.
So , not only were they bogus, but also overpriced.
22 August 2026
Unprompted review
Reply from Event Tickets Center
Hi Betty!
We're sorry to hear of your issues with your tickets. Looking at the notes in your order we do not see any contact with our support team regarding the tickets being invalidated. If you have not already, please contact our support team directly as invalid tickets would fall under our 100% Buyer Guarantee for a full refund. Support can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.
Reply from Event Tickets Center
Hello Todd!
Thanks for taking the time to leave us a review! Hope you have a great time at your event!
Website easy to use…
Website was easy to use when purchasing tickets. Excellent price and seat selection.
14 September 2026
Reply from Event Tickets Center
Hi Gordon!
Glad to hear it was a smooth experience! Enjoy your event!
Great nice & easy
15 September 2026
Reply from Event Tickets Center
Hello Russell!
Thanks for the kind words! We appreciate it and hope you enjoy your show!
this is a very deceptive website.
this is a very deceptive website. update: After checking the BBB site there are over 500 complaints, many ppl state that they could not use the tickets because they were already scanned in by someone else. SO much for a legitimate reseller. That is FRAUD
12 September 2026
Reply from Event Tickets Center
Hello Kat!
Transparency is incredibly important to us, and we appreciate the opportunity to clarify how our platform works.
Event Tickets Center is a live secondary ticket marketplace, not a primary venue box office. The tickets available on our platform are listed by verified seller partners at prices determined by market demand, which may be above or below face value. To ensure full transparency, we display upfront all-in pricing, meaning the initial ticket price shown on our event map already includes all required service and delivery fees. Furthermore, our status as a secondary ticket resale marketplace, along with our upfront fee breakdowns and policies, is clearly disclosed at the top of our website and throughout the checkout process so guests can make fully informed decisions. All confirmed orders are backed by our 100% Buyer Guarantee which ensures fans receive valid entry tickets for their event or a full refund of their order.
paid for tickets
paid for tickets, forced to set up an account, now I can't claim the tickets.
15 September 2026
Reply from Event Tickets Center
Hello Brian!
Looking at the details on your order we can see that the ticket transfer took place only a few minutes after checkout. If you are having issues accessing your tickets please reach out to our support team for assistance at customersupport@eventticketscenter.com or at (855) 261-6909. They will be happy to help you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.