Event Tickets Center Reviews 

63,872
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,833 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the digital platform is very easy to navigate, making the overall process of purchasing event tickets a truly straightforward experience. Many consumers also appreciate receiving their admission documents quickly and finding the online tools simple to use for their daily needs. Some people were dissatisfied with unexpectedly high ticket prices and the inability to clearly see specific seat locations prior to completing a purchase. Reviewers additionally noted frustrating difficulties regarding order management, such as delayed ticket transfers and complications when attempting to secure adjacent seating.

What people talk about most

Order

People report negative experiences with order processes, highlighting significant frustration with missing or... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the website user-friendly,... See more

Website

Reviewers mention negative feedback about the website, frequently describing the platform as overpriced and... See more

Price

Clients share negative opinions on price, reporting that tickets are sold significantly higher than standard... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I am old and find all this confessing. Your AI was helpful but quit before I was through . Still not sure if I actually have tickets. But I feel sure when I show my emails some one at OsF will be abl... See more

Company replied

Rated 3 out of 5 stars

Couldn't see which seats in the section and row. Difficult to figure out how to save my tickets for retrieval at the venue.

Rated 4 out of 5 stars

This dynamic pricing or whatever it’s called has to stop, at least the resale is being managed well and resale isn’t crazy priced.


Company details

  1. Event Ticket Seller

About Event Tickets Center

Written by the company

Experience is everything.

At Event Tickets Center, we believe that buying tickets should be simple, so we streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events.

We use industry-standard technology to keep your information secure, and all purchases are backed by our 100% Guarantee, so you can shop with peace of mind, too.

From sports fanatics to music lovers and theater enthusiasts, Event Tickets Center connects audiences nationwide with the tickets they need to create memories that will last a lifetime.

Event Tickets Center is a proud member of the Gainesville Chamber of Commerce.

Disclaimer: Event Tickets Center is not associated with the company known as Tickets-Center. Event Tickets Center and Tickets-Center are two separately run companies with no affiliation.

Event Tickets Center - Connecting You with the Tickets You Need

Written by the company

Event Tickets Center provides a secure and convenient place to connect fans with the tickets they need. Driven by a shared love of concerts and live events, the team at Event Tickets Center works together to deliver a seamless and user-friendly online experience, helping customers find the tickets they need to create experiences and memories that last a lifetime.

Event Tickets Center 100% Guarantee

All orders are backed by our 100% guarantee

You will receive a 100% refund for your tickets if: Your order was accepted but not delivered by the seller, your order was accepted but not delivered in time for the event, your tickets were not valid for entry (1), or your event is cancelled and is not rescheduled (2). Notes: (1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof. (2) 100% refund for a cancelled event does not include shipping. Shop for tickets on EventTicketsCenter.com with the comfort of knowing that your purchase is covered by our 100% guarantee.

Contact info

3.1

Average

TrustScore 3 out of 5

64K reviews

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3.1

All reviews

(63,872)

4,782 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible.

Horrible.
I have to download an app to get my tickets that I just paid over $200 for? FY!!
I don't want your app. I want my tickets that I paid for.
Did you have to download an app to take me money?
And I paid for insurance on the tickets as well... Guess what, they're not refunding my money. Big surprise. It's amazing how everything is now at least partially a scam.
That's what happens when you let criminals run the country.
FY and your mother.

28 August 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi Matthew!

We are sorry to hear your frustration. However, for clarity, Event Tickets Center does not set or control if your tickets require a separate app or any other delivery method specifics. This is decided and controlled by the venue and/or event promoter and required for valid entry. We are a resale marketplace only and have no involvement in choosing the delivery method of the tickets or what app the venue is requiring.

As for the insurance, if you're having issues regarding the ticket insurance policies or the results of your claim please reach out to Allianz directly to (800) 424-3396 as that is an entirely separate company and we do not have access to their systems to advise.

Rated 3 out of 5 stars

Complicated to get parking ticket never…

Complicated to get parking ticket never was able to purchase valet parking

17 September 2026
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Reply from Event Tickets Center

Hi Jerry!

Thanks for leaving a review. Unfortunately parking will need to be handled through the venue as Event Tickets Center is a resale marketplace and not the venue directly. We hope you enjoy your show!

Rated 5 out of 5 stars

Their really good

Booking was fast

17 September 2026
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Reply from Event Tickets Center

Hi Marjorie!

We appreciate the review and hope you have a wonderful time at your event!

Rated 4 out of 5 stars

Was pretty simple once I registered an…

Was pretty simple once I registered an account

17 September 2026
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Reply from Event Tickets Center

Hello Byron!

Thank you for taking the time to leave us a review. Glad it was an east process and hope you have a great time at your event.

Rated 1 out of 5 stars

DO NO USE>>>SCAM ALERT

We used this service to get two sets of tickets. One for the LOONS baseball game and the other for the Detroit Tigers. We could not attend the Loons tickets because the link was broken. Tried customer service, they sent us to the MLB. MLB said they couldn't help because we used event tickets which is a third party. WE DID NOT GET TO ATTEND THE GAME. Our Tigers tickets never arrived....we are still waiting for that LINK. DO NOT RECOMMEDED THIS SERVICE

27 August 2026
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Reply from Event Tickets Center

Hello!

We're sorry to hear of the frustrations around your ticket transfer. It seems there was some breakdown of communication as MLB is a supporter of resold tickets. We suggest calling our support team directly to address this. They can be reached at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 1 out of 5 stars

How do I get my tickets

How do I get my tickets? I paid for them but I cannot get them and the concert is in less than 24 hours!

16 September 2026
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Reply from Event Tickets Center

Hello Joni!

If you have not done so already please contact our support team directly for assistance. They can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 5 out of 5 stars

Ease of use.

16 September 2026
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Reply from Event Tickets Center

Hello Karen!

Thank you for the review and we hope you enjoy your show!

Rated 1 out of 5 stars

Chat bot did not work

Chat bot did not work.
Kept shutting before giving me an answer or even letting me finish the question. Tickets did not transfer properly. Could not find support. No email to say our tickets weren't transferred

15 September 2026
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Reply from Event Tickets Center

Hi David!

We suggest reaching out to our support team directly for assistance. They can be reached by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 1 out of 5 stars

Do not trust this website!

I would give zero stars. They sold me tickets to a production that didn't even exist. When we got there, the theater was dark. No response to my request for information and a refund in 5 days so far.

6 September 2026
Rated 2 out of 5 stars

Too many steps to purchase tickets and…

Too many steps to purchase tickets and high fees.

16 September 2026
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Reply from Event Tickets Center

Hello!

As a live secondary ticket marketplace, ticket prices on our site are set directly by the registered seller partners and based on their estimated market value. As such, tickets will often be listed above or below face value.

Our checkout process includes fee breakdowns and verification steps upfront so buyers can review all order details and make fully informed decisions before finalizing a purchase, as all sales are final once confirmed.

Rated 1 out of 5 stars

Where are my tickets???

Where are my tickets???

16 September 2026
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Reply from Event Tickets Center

Hi Angela!

Looking at the notes on your order from our support team we can see your tickets were transferred to you on the morning 5/7. If you need any assistance please let our support team know. They can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 1 out of 5 stars

Stop asking for donations and allow…

Stop asking for donations and allow submission without agreeing to various terms. Frustrating.

16 September 2026
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Reply from Event Tickets Center

Hello Barbara!

Agreeing to our terms is a standard requirement across online ticketing platforms to ensure buyers are fully informed regarding purchase guidelines, order processing, and the protections provided under our 100% Buyer Guarantee for tickets sourced from our verified seller partners.

Rated 1 out of 5 stars

I can't find my tickets that say they…

I can't find my tickets that say they were transferred for my upcoming show

31 July 2026
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Reply from Event Tickets Center

Hi Peter!

If you have not already done so, please reach out to our support team directly for assistance. They can be reached by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 1 out of 5 stars

Wasn't able to use them when I got to…

Wasn't able to use them when I got to the venue and had to purchase two more.

13 September 2026
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Reply from Event Tickets Center

Hi Christy!

We don't see any notes in our system about these tickets not being accepted. Please reach out to our support team directly as they will be happy to assist. If these tickets were invalid this should be covered by our 100% Buyer Guarantee. Support can be reached either by email at customersupport@eventticketscenter.com or by phone at (855) 261-6909 and are available daily from 10:00 AM to 9:00 PM EST.

Rated 5 out of 5 stars

Easy way to get tickets

Easy way to get tickets, and good prices too. Fast transfer on behalf of the seller

14 September 2026
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Reply from Event Tickets Center

Hello Wendy!

Thank you for the kind words and positive review. We appreciate it and hope you have a fantastic show!

Rated 1 out of 5 stars

This company waited until the day of…

This company waited until the day of the concert to inform me that my order couldn’t be fulfilled. The tickets were purchased well in advance of the event. I should have been notified well before the day of the event of any issues. This was negligent and completely unacceptable.

16 September 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hello Joe!

We're sorry to hear about the issues with your order. As a live secondary ticket marketplace, our site connects fans with registered ticket brokers. While these sellers work diligently to fulfill every order, unexpected venue allocation issues or inventory shortages can occasionally prevent a seller from delivering tickets as planned.

Reviewing the notes on your order from our service team the seller did not deliver the tickets and the final deadline had passed. Our team then attempted to source alternative tickets from another seller to offer but unfortunately none were available. With no options to offer alternative tickets the order was considered unfulfilled and a complete refund was processed in accordance with our 100% Buyer Guarantee. We sincerely apologize for the inconvenience.

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