No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
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Review summary
Created with AI, based on recent reviews
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It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Brilliant performance let down by lack of customer care
The Clair Obscur symphony itself was brilliant and a 10/10. However, the experience was significantly let down by Eventim’s handling of the event-exclusive merchandise. Receiving an email just an hour before the show stating that the merch was unavailable was a major disappointment, especially as this was the only UK performance, meaning there won't even be another opportunity to get this merchandise again (excluding the fact that the show sells out in seconds).
While I understand that logistical issues can happen, Eventim have yet to respond to myself, and multiple others who have contacted them directly to enquire about this, who is responsible for it, or anything is being done to make it available to ticket holders, for two weeks now.
It is disappointing to see such a lack of interest or care toward customer queries.
8 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback - we’re glad to hear you enjoyed the performance, but sorry the experience was impacted by the merchandise issue.
Just to clarify, we don’t organise or manage events or merchandise directly, only the selling of tickets for the event. We simply pass on information provided to us, which is why the update was shared ahead of the show.
I think it’s ridiculous that you’re…
I think it’s ridiculous that you’re charge £4 something per ticket as a booking fee when booking as a group not individually.
20 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We understand your frustration regarding the fees. The fee is applied per ticket, as it helps cover the costs associated with processing each individual ticket transaction, including payment services, systems, and distribution. These fees are agreed with promoters and venues and can vary depending on the event.
We appreciate you taking the time to share your feedback.
tickets could only be bought from…
tickets could only be bought from agents and not at the box office. the agents were charging a total of £10.50 per ticket which thought was horrendous. We were willing to go and buy them in person but found out we could not. This is not DONE.
15 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We understand your frustration. For some events, tickets are sold exclusively through authorised agents, as determined by the promoter or venue, which means box office sales may not always be available.
We appreciate you taking the time to share your experience.
Easy to book tickets/no hidden…
Easy to book tickets/no hidden charges/received confirmation email quickly.
15 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was clear and hassle-free - and that your confirmation came through quickly. Thanks for sharing your experience!
My experience is just made so easy and…
My experience is just made so easy and understandable.
Just straight in order, pay, done.
7 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything felt simple and easy for you - thanks for sharing your experience!
Booking process fairly smooth
Booking process fairly smooth, think think the booking fees are excessive
17 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad the booking process went smoothly for you. We understand your comments regarding fees and appreciate you taking the time to share your feedback.
Looking for Jonny Cole events to attend…
Looking for Jonny Cole events to attend locally I found it difficult to negotiate so had to settle for Central Birmingham. However I was impressed with the affordable prices.
17 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We’re glad to hear you were happy with the ticket prices, though we’re sorry to hear you found it difficult to find local events. We appreciate you sharing this and will take your comments on board.
Very easy
Very easy, better than other sellers of tickets. Only compliant was it was too easy so I then got paranoid that it wasn’t real. Highly recommend
17 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really glad everything felt simple and smooth for you. Thanks for the recommendation!
All smooth and easy to use.
All smooth and easy to use.
Payment straight forward
16 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re really glad everything was smooth and straightforward for you - thanks for sharing your experience!
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re really pleased you found everything easy to use - thanks for sharing your experience!
Impossible to get hold of
We bought tickets for a birthday present. The event got cancelled. They said we would receive a refund. They refunded the tickets and kept £30 of extra fees (not sure how the extra fees came to £30) I know they would keep these fees if we had to cancel and couldn't make it however I had paid for ticket protection. I don't see how it is fair to make us out of pocket for the fact they cancelled the show. I had filled in a help form from their website as there doesn't seem to be any other way to contact them. They have not come back to me and it seems impossible to get hold of them to speak to someone.
Very disappointed with the customer service. I won't get tickets through them again in worry I'll end up out of pocket with no show to go to!
19 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review.
When an event is cancelled, refunds are processed in line with the terms and conditions agreed at the time of booking. As outlined there, certain fees are non-refundable, even in the event of a cancellation.
Regarding Ticket Protection, this is provided by a third-party insurer (TicketPlan) and covers specific circumstances as set out in their terms and conditions, which are shown and accepted at the time of purchase. Unfortunately, event cancellations or postponements are not covered under the policy.
Our customer service team are available via email Monday–Friday 9:00–19:30 and Saturday–Sunday 11:00–16:00, and will be happy to help via the contact form on our website.
A very good experience
I had a really good experience ordering concert tickets at Eventim. The website was easy to navigate.
I can definitely recommend Eventim.
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Little left before general public availability
Although no dynamic pricing too many tickets are sold on priority sites that rnd up for resale
16 April 2026
Unprompted review
Reply from Eventim UK
Hello,
We understand your concerns regarding ticket availability and resale. Allocation of tickets across presales or priority sales is decided by the event organisers and promoters, and not all tickets are released in one general sale.
We do not support ticket touting, and where possible, organisers may provide official fan-to-fan resale options to help ensure tickets are resold at fair prices. Tickets listed on unofficial resale platforms are not always guaranteed to be valid.
Eventim UK
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Easily accessible and easy to follow…
Easily accessible and easy to follow the process
16 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Fast and efficient service.
14 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
View from chosen seats
Good presale information and I love the fact that there was a 180° view from the chosen seats at Hammersmith Apollo so I could make an informed decision!
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Ordering my ticket was easy
Ordering my ticket was easy, quick and efficient. And I had email confirmation straight away.
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Tickets purchased with easy to follow…
Tickets purchased with easy to follow instructions
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Glad I got a ticket but very stressful
I am glad that I was able to purchase the ticket to my dream band concert but the system kept crashing and throwing me out of the cue. I was not able to pick the seat I wanted, so in desperation I just chose the randomly assigned option… I am grateful to get a ticket in the end but I felt I didn’t had much control to pick and it was a very nerve-wrecking experience.
15 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
We’re glad you were able to secure a ticket for your event, though we’re sorry to hear about the difficulties you experienced during the booking process.
For high-demand events, the system can be very busy, which may result in slower performance or limited seat availability as other customers are booking at the same time. In some cases, this means customers may need to select alternative or best available seats.
We understand this can feel stressful and appreciate your feedback. If you need any assistance, please don’t hesitate to contact our customer service team at customerservice@eventim.co.uk
.
Eventim UK
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