No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Very good easy booking
19 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was easy and smooth for you - thanks for sharing your experience!
Easy app to order on
16 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad you found the app easy to use and appreciate you taking the time to share your feedback!
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was quick and straightforward for you - thanks for sharing your experience!
The experience of buying my tickets was ok but!
The experience of buying my tickets was ok. The only aspect that could be easier and more convenient for customers and build trust in the app would be prompt ticket availability after a successful payment.
Completing the buying process without getting the tickets was weird.
17 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad the booking process itself went smoothly. Tickets are not always released immediately after purchase, as some events require additional processing before tickets are issued.
We appreciate your feedback and understand how having tickets available straight away can provide extra reassurance.
Fairly straightforward and quick
5 May 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Easy to use and book
12 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re really pleased you found the process simple and straightforward - thanks for sharing your experience!
Good experience except for the charge for an electronic ticket
No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites don’t charge for this
13 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re really pleased to hear you had a positive booking experience and found the seat map helpful. Regarding the electronic ticket fee, this helps cover the systems used to deliver and manage tickets securely.
We appreciate you taking the time to share your feedback.
Scam company
If I could have given 0 stars I would have done. This company took £40 then £45 for 4 tickets valued at £52. They sent me an email with a link which didn’t work, and then I found that the venue don’t sell concert tickets and so I bought direct from the band. Beware!!
1 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear about your experience.
I’ve requested some more information from you via your Trustpilot review so we can look into this properly and investigate what happened with the charges and booking link. Once we have your details, we’ll be happy to assist further.
Thank you for your patience while we review this.
Quick and easy to book
Quick and easy to pick my seats for particularly artist and venue.
12 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was quick and easy for you - thanks for sharing your experience!
Scam site beware
Scam site beware. Booked two tickets on Eventim for a concert. The order did not process so i tried again and booked a further two tickets which again did not process. On my Eventim account it clearly states both transactions were cancelled however Eventim have taken both payments from my account. I have now paid for 4 tickets but still have no tickets for the actual event. Disappointing, time wasting and frustrating experience. AVOID EVENTIM.
8 May 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re really sorry for the frustration this caused.
I have checked both attempted orders and can confirm there was an error during the booking process which meant payment was taken, but the orders were not fully created successfully.
This has been automatically picked up by our finance team this morning, and a manual refund has now been issued. Please allow up to 5 working days for the funds to return to your original payment method.
We apologise again for the inconvenience and appreciate your patience while this was resolved.
Huge booking fee? Delivery charge for an email? Really?
Simon Brodkin in Hastings
The booking process was simple and I quickly purchased my two £45 tickets.
That’s £90, right?
Wrong!
Add in a booking fee of £9.95 each and a delivery charge of £2.50 and suddenly my tickets have jumped up to £112.40
That’s a price hike of almost 25%
Why?
Edit to respond to the reply.
Thank you for the courtesy of the reply.
Yes, I could see the cost but…
….if I want to see Simon in Hastings I’m left with no alternative.
It’s like tax, I know how much but I can’t do much about it…except leave.
You’ve already scalped me for an extra £9.95 and then you add £2.50 for replying with an email.
No postage, no tickets, just an email.
I’m left wondering if I can buy shares in Eventim?
24 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We understand the additional fees can feel frustrating. The ticket price itself is set by the promoter/venue, while the extra charges help cover the costs associated with arranging and managing ticket inventory, payment processing, and maintaining the systems used to deliver tickets securely.
All fees are displayed during the booking process before payment is completed so customers can review the full total before confirming their order. We appreciate you taking the time to share your thoughts.
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Easy to navigate the site
5 May 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Refund given quite quickly.
Refund given quite quickly.
INcreased price for new dates probably the band rather than eventim
23 April 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Charge for downloading tickets onto app
I resent quite a lot being charged £2.50 in order to download the tickets onto the app that is on my phone. I do not know what this charge is for as there are already venue and booking fees charged and although it could previously be a postal charge, that cannot be the case now. I think it just seems to be another way to make money on booking tickets.
30 April 2026
Unprompted review
Reply from Eventim UK
Hello Sandy,
Thank you for your feedback.
We understand your concerns regarding the delivery charge for digital tickets. While tickets are now often delivered electronically rather than by post, the delivery fee does not relate solely to physical postage. It also contributes towards the operation and maintenance of the secure ticketing systems, app functionality, fraud prevention measures, and customer support services associated with delivering and managing tickets digitally.
All charges, including booking and delivery fees, are clearly displayed during the checkout process before payment is completed, allowing customers to review the full cost before confirming their order.
Eventim UK
Reply from Eventim UK
Hello Angela,
Thank you for your review.
Eventim UK
Easy site to book seats
Easy site to book seats, like to see where seats are on seating plan before I book.
25 April 2026
Unprompted review
Reply from Eventim UK
Hello Jan,
Thank you for your review.
Eventim UK
Access to my account is denied, after bying the tickets, no assistance from the CS at all, can't retrieve the ticket too
After bying the tickets, access to my account results denied. I cannot retreive my ticket. I wrote 2 messages to the customer service. I've not receivede any answer yet. Very negativev experience
21 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear about your experience.
I’ve requested some more details from you via your Trustpilot review so I can look into this and contact you directly to help resolve the issue.
Thank you for your patience while we investigate this for you.
Simples
The whole experience was very straightforward with no hidden last minute extras.
22 April 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was clear and straightforward - thanks for sharing your experience!
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