No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Easy booking and prompt reminders etc
5 July 2026
Unprompted review
Reply from Eventim UK
Splendid feedback so thrilled everything went as smooth as we would envisage!
Reply from Eventim UK
Super feedback so thanks again for taking the opportunity of sharing this with us.
What an incredible exhibition so moving…
What an incredible exhibition so moving and meaningful, g-d bless everyone involved in raising awareness to the horrors and atrocious attacks that day and after, I will never forget this
4 July 2026
Unprompted review
Reply from Eventim UK
Sounds like you had an unforgettable experience so thanks again for taking the time to share your 5 star feedback with us.
Unable to provide digital tickets
We saw Belle and Sebastian at piece hall and they were great but unfortunately neither Eventim or Seetickets were able to provide digital tickets through their apps when we followed links in our emails and all their support lines were uncontactable. When we contacted the event venue they told us that eventim are nothing to do with the event even though they sold us tickets. With the venues guidance we eventually managed to find our tickets on the Ticketmaster app which seemed a lot more efficient. I am not sure who Eventim are but I will make sure I avoid them in the future.
21 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Very disappointed to read your review and for any inconvenience caused firstly. Please ensure you reach out to our Customer support in advance of the event date and we can advise and remedy any issue so please bear in mind for any future booking with us.
Reply from Eventim UK
Fantastic, very happy to hear all was as smooth as we would envisage!
Booking fees
A huge booking fee per ticket is ridiculous, coupled with a venue fee meaning that in reality, tickets are roughly ten pounds more. Total rip off. I could understand a total booking fee, but one per ticket is a disgrace.
28 June 2026
Unprompted review
Reply from Eventim UK
Hi,
Any and all fees linked to a booking with us are clear and fully transparent so you know the exact cost pre-purchase we must say.
Ticket Sales
There was no online queue going into the ticket sale, so made it much more complicated to keep an eye on which tickets had been bought and which hadn't. Some tickets came up on the app and didn't come up on the website - so didn't make any sense. We also were not able to select tickets into our baskets on the website as I assume there were too many people trying to click the same tickets. Made the experience extremely stressful and not as successful as we would've hoped.
26 June 2026
Unprompted review
Reply from Eventim UK
Not what we want to hear at all but pleased you were able to source the desired tickets in the end.
Reply from Eventim UK
Just how it should be, very happy to read your comments.
Reply from Eventim UK
Super to hear, thanks for sharing your experience!
Easy to book tickets
Easy to book tickets and sent to me immediately to download and print off (although I do prefer 'real' tickets!)
26 June 2026
Unprompted review
Reply from Eventim UK
Easy peasy is exactly what we want. Real (physical) tickets we do offer wherever available though e-tickets and digital tickets are prevalent nowadays.
I had trouble trying to set up the App…
I had trouble trying to set up the App which I apparently must do (pardon the pun). I don't really WANT to have an app but it seems to be obligatory nowadays. I shall have to try again.
23 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review. We're sorry to hear that you experienced difficulties setting up the Eventim UK app. If you continue to have any issues accessing your tickets or setting up the app, please don't hesitate to contact our customer service team at customerservice@eventim.co.uk and we'll be happy to assist you.
Eventim UK
Unacceptable practices
It is outrageous that Eventim forces customers to have their tickets on a smartphone. When I am at a venue with thousands of strangers, I do not want my device - worth hundreds of Pounds - with me. But they don't care because it's all about profts.
Update: Not surprised to see Eventim trying to blame another company - their usual unfair tactic. EVENTIM impose this system - nobody else.
25 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
We're sorry to hear that you're unhappy with the use of mobile tickets. For some events, the event organisers choose to use mobile-only tickets as they provide additional security and help reduce ticket fraud and unauthorised resale.
Eventim UK
Totally rate these guys
Totally rate these guys
Good price, delivery and customer service.
26 June 2026
Unprompted review
Reply from Eventim UK
Hello Gordon,
Thank you for your review.
Eventim UK
Easy booking process
Easy booking process, with good 'best seat' selection option.
25 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thanks for your review.
Eventim UK
Simple easy access to purchasing…
Simple easy access to purchasing tickets for shows. Consistently reliable and that's key.
24 June 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Reasonably easy booking service.
Reasonably easy booking service.
However you've got to get on with it otherwise you will get timed out.
I had to clear it with my bank for the transaction to take place which took a few minutes.
Once that was done the confirmation email arrived.
I was able to print the tickets of.
Job done.
24 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review! ⭐️
We're pleased to hear you found the booking process straightforward overall and that everything was completed successfully. Our checkout sessions are timed to help ensure ticket availability is managed fairly during the booking process, particularly for popular events.
Thank you for taking the time to share your feedback, and we hope you enjoy the event! 🎉
Easy to view the tickets on sale and no…
Easy to view the tickets on sale and no problem with completing the purchase
23 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're delighted to hear you found it easy to browse the available tickets and complete your purchase without any issues. Thank you for taking the time to share your feedback, and we hope you enjoy the event!
The booking process was easy and clear
The booking process was easy and clear. Also it seems very secure.i bought tickets from Eventim before, but not via the app.I like the app which is easy to use . I love that the app lists all my previous purchases.
22 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're delighted to hear you found the booking process clear, straightforward, and secure. It's great to know you're enjoying the app and finding it useful for keeping track of your tickets and previous purchases.
Thank you for taking the time to share your feedback!
Easy website to navigate
Easy website to navigate, good checkout process
22 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We're pleased to hear you found the website easy to navigate and the checkout process straightforward. Thank you for taking the time to share your feedback, and we hope you enjoy the event!
The only way I could get tickets…
The only way I could get tickets recently was via Paypal (which I do not like) as the usual use of a Debit card was very messy. Other sites for concert tickets are much simpler and straight forward.
21 June 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review.
We're sorry to hear you found the payment process frustrating. Having checked the event you booked (The Complete Stone Roses), there were multiple payment options available, including PayPal, Pay by Bank, and debit/credit card. While PayPal is presented as an immediate option when proceeding to checkout, once logged in and continuing through the payment flow, the additional payment methods are also available to select.
We appreciate your feedback and will pass your comments on as we continue to review and improve the booking experience for customers.
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