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Rated 1 out of 5 stars

Ordered a revolve 360 car seat that does not fit. Evenflo requires calling to request a return; however, there the call center /chat is closed/not accepting calls/chats despite the fact their hours ar... See more

Rated 1 out of 5 stars

If you want to be able to easily return something, don’t purchase a product directly from evenflo.com. It says you need to contact them for returns instructions but then their call line is always clos... See more

Rated 1 out of 5 stars

I ordered two products to replace on the exosaucer. The light bar did not work upon arrival. I didnt even bother returning because the first time there was a mailing issue. everything else we own is F... See more

Rated 1 out of 5 stars

Garbage customer service, car seat absolute garbage. My 30 month old can slide her chest clip down an get her arm out. I have tried multiple tips, tricks, talk to many moms on different support groups... See more

Company details

  1. Home & Garden

Information provided by various external sources

For nearly 100 years it has been Evenflo’s mission to find and provide to you products that help you throughout your journey as a parent.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

225 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I ordered the Evenflo Excersaucer…

I ordered the Evenflo Excersaucer Activity Center (Mega Splash) about 3 years ago, and it took two weeks to arrive. When I got the product, it was missing the anchor feet, which keep the excersaucer from leaning too far forward with the child inside. I had to order the part separately, and pay extra for it (even though it should have been included in the first place). I love the exersaucer, just not the fact I have to "jump through hoops" to get a complete product.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

Great

Great! Got exactly what I needed and came early

16 May 2018
Unprompted review
Rated 5 out of 5 stars

Love the replacement strap for my…

Love the replacement strap for my grandchild's car seat. It has an easy to use release clip that makes it easier to remove the seat when we're not using it. Thanks for making my suggestion a reality! I love this product and recommend that everyone purchase this strap if it doesn't already come with the seat of your choice.

13 May 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service experience.

We had an older wooden expandable baby gate for years. A young visitor to our home required that we block off some areas. I'd misplaced the mounting hardware for the gate, so looked up the model online to find replacement parts -- and discovered there was a recall for that model due to some pickets that could come loose. Ours was in fine shape, but called Evenflo anyway to determine what the recall really meant. The lady on the phone was exceptional: professional, accurate, and very helpful. While the recall had been years ago and our gate over a decade old, she honored it anyway. Received the replacement within 10 days. The newer model is clearly more robust than the older version. I was so happy, I ordered a second one from their website for a different stairwell. This company had no reason other than customer satisfaction to honor my exceptionally late recall request -- but they did. Nice to do business with a real company, and not just some reseller or Amazon vulture. Thank you, Ashly from Evenflo.

13 May 2018
Unprompted review
Rated 4 out of 5 stars

Generally good

Generally good. My handle got jammed but Evenflo easily sent me a new one. Great customer service.

11 May 2018
Unprompted review
Rated 5 out of 5 stars

The buying experience was made very…

The buying experience was made very easy, the product arrived on time and I was surprised that it was available, this connected to a baby item sold in 2013,so we were thrilled,it was better in person than picture shown,thankyou again,as always for your high quality products

11 May 2018
Unprompted review
Rated 4 out of 5 stars

Good company with excellent customer service

Good company with excellent customer service, however, I was a little disappointed in the actual product. With the car seats we purchased, it is a little cumbersome trying to attach the cup holders with the one little screw provided. My granddaughter was able to pop it right off. Maybe it's me, but for some reason the cup holder does not fasten securely.

11 May 2018
Unprompted review
Rated 5 out of 5 stars

Very nice

Very nice, helped me with all the questions I had & getting the right items I needed . Shipped & received very quickly .

11 May 2018
Unprompted review
Rated 5 out of 5 stars

I love the exersaucer I use for my…

I love the exersaucer I use for my grandbabies & I love the fact that replacement parts were so easy to locate & shipped quickly! I would definitely recommend this company to anyone looking for baby equipment.

11 May 2018
Unprompted review

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