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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding exactly what they need, even for older or hard-to-find items. People frequently mention the fast delivery and fair pricing, appreciating the quality of the items received. However, some customers also noted issues with their orders, including delays in shipping or receiving incorrect parts. There were also instances where ordered items were out of stock or discontinued, leading to cancellations and refunds.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the availability of hard-to-find... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and speedy shipping,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast service,... See more

Price

People report positive experiences with price. Many customers found prices to be great, fair, and often the... See more

Quality

Clients share positive opinions on quality, particularly regarding replacement parts. Many reviewers are very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, the Miele Classic C1 Pure Suction Canister Vacuum model did not work on my carpets. I was disappointed!! Before ordering, I did call and asked few questions, including if that model ha... See more

Rated 5 out of 5 stars

We have a very old Electrolux Canister Vacuum that we have been using for about 40 years. About 2 decades ago, I discovered the evacuumstore and I've been impressed with their availability of filters,... See more

Rated 5 out of 5 stars

I took my Miele vacuum to be repaired as I had lost suction via the hose.No charge for a diagnosis via my local vacuum store but the hose replacement needed to be ordered and the price was going to be... See more

Rated 5 out of 5 stars

First time Customer. Explained my issues with my purchase. Just had to send a few pictures. Plus a few emails. Before I knew it the owner had refunded me money. Great experience for being optimistic a... See more


4.2

Great

TrustScore 4 out of 5

560 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Sold out-of-stick items without being notified.

Evacuum seemed to have a good price on the Delphin T8, which showed in stock when I ordered. I expected to receive the vacuum promptly, but after a few weeks noticed it was now showing out of stock, so I requested my order be cancelled and refunded, which they did. I wished they hadn’t sold me out of stock items and that they had informed me sooner instead of leaving me looking in my mail drop each day and wondering.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

My vacuum part was exactly what I…

My vacuum part was exactly what I ordered. I used the excellent website to find exactly what I needed. I even called to enquire about the materials used and I got a quick and accurate response. An excellent company! Wouldn’t hesitate to buy all my vacuum parts again and perhaps buy a new vacuum from evaccumstore.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

They have everything for every vacuum

They have everything for every vacuum. The customer service is excellent. Many times I’ve either needed parts or various bags or brushes and found that e-vacuum has it. They are literally might go to. Quick turnaround and low prices are a plus.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Orders are always correct

Orders are always correct, and shipping is the fastest in the industry. Great company, I have been ordering from them for years. Highly recommended.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I placed a large order online at night…

I placed a large order online at night and the next morning a fall sale just started. (I am enrolled in email notifications.) I called the store and they honored the 10% discount! They were very nice about it and I was very appreciative.

24 September 2025
Unprompted review
Rated 3 out of 5 stars

Shipping cost to high

I found the filters that I needed. Prices were good.
Then when I started the buying process I found out that the shipping cost were higher than the 2 filters together.
That's a big no-no for me.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Low prices, but bad customer service

Very disappointing experience. Price for vacuum was lowest I found on the internet, but delivery took much longer than anticipated and I received vacuum bags before my actual vacuum. Moreover, it was a hassle to return the items and obtain a full refund given that the company was unresponsive. I was, ultimately, forced to escalate the matter and did obtain a full refund with the assistance of my credit card company. Given their inferior Customer Service, I cannot recommend this merchant.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Quality Supplies and Great Service

Exact quality supplies that I ordered were received quickly. Evacuumstore kept me informed of when they received my order, filled the order, and when I received the order. I like that great service and will continue ordering from them online when I need vacuum supplies.

9 September 2025
Unprompted review

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