Eurocell plc Reviews 

8,648
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and polite, providing excellent service and solutions. Many people appreciate the high quality and variety of products, often finding items not available elsewhere. The ordering process is frequently described as easy and efficient, with many experiencing quick and reliable delivery services. However, some customers also noted issues with delivery, including significant delays, unfulfilled orders, and poor communication regarding delivery status. A few other people also felt that the online ordering process could be problematic, citing difficulties with refunds for online purchases or staff being unable to locate orders.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering, quick... See more

Product

Clients share positive opinions on product quality and value, with many reviewers finding products to be... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and helpful... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was excellent Jordan,Kerrie, both had excellent Listening skills, product knowledge, Extremely patient with myself &my wife Also serving other customers at the same time. T... See more

Rated 5 out of 5 stars

Top service and great company. Only constructive feedback is for Eurocell to consider interest free packages to make it affordable. I really want a dream garden room but cannot afford if without a... See more

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,648)

2,352 reviews in the last 12 months

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Rated 5 out of 5 stars

After ordering my items online on the…

After ordering my items online on the Friday, for delivery, I received a call shortly after to say that they would be able to deliver them on the Monday.

I also received a call to advise that they would be delivering within the next 30 minutes. True to their word Adam arrived (Burton on Trent) he was very friendly and also helped me to carry all the items to the rear of the house.

Highly recommend and will be ordering more panels to complete the fencing in the rear garden.

Thank you.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Quoted 48hr delivery? Try 8 DAYS no show !

Ordered on Sunday for what was a 48hr delivery. Here we are EIGHT DAYS LATER, and still no sign of delivery, or phone call / email giving reason for delay !

Got thro to the local branch, (Chelmsford) who initially couldn't find the order. Eventually found in a pile of papers, and apparently, not a stock item. But by co-incidence, was due to be delivered to them the very next day, and would send it on to me "as soon as they can" (I would have been a happier customer if they'd notified me of the potential delay by phone or email)

5 July 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Chris, I'm very sorry to hear about the delay and completely understand your frustration.

I will chase this up with our local team as a priority and get an update on your delivery. As soon as I have more information, I'll be back in touch.

Thank you for your patience, and I sincerely apologise for the inconvenience caused.
Eurocell Response Team

Rated 5 out of 5 stars

Went in today needing a patio door…

Went in today needing a patio door stay. They supplied one instantly at a very good price. Steve, Dan and Dave were top blokes and showed great customer service and banter more importantly. Would go again and recommend them to others.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Eurocell uPVC Square Section Trim

Eurocell uPVC Square Section Trim - No hassle in ordering and collecting the item. Staff there was very helpful .. cut the 5m long trim so that it can fit in my car.

9 July 2026

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