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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with complaints about surveys kicking them out, not paying out, or requiring personal data like ID without clear explanations. Reviewers also frequently mentioned poor customer service, characterized by a lack of response to emails and an inability to resolve payment or app-related problems. Conversely, a small portion of people felt that the app was user-friendly and offered quick payouts, especially for those who had been using it for a while. Some also appreciated the variety of ways to earn money beyond surveys, such as games and offers, finding the payout rates competitive compared to similar platforms.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting issues with non-payment or... See more

Application

People report negative experiences with the app, with many reviewers calling it a "waste of time" and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant frustration and... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that support teams... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

Shame that I didn’t checked out on here before starting that crap, but thanks for the reviews and just started, well, I wasn’t doing nothing and wander to see what kind of stuff it’s this. Surveys... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more


1.6

Bad

TrustScore 1.5 out of 5

503 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

The amount of time I spend on surveys…

The amount of time I spend on surveys only to say something went wrong or redirect and there is no pay for my time. The surveys are very redundant and very low pay. Surveys will advertise for a timeframe and actually give another timeframe when you have started. Would not recommend wasting your time here.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Thought this one was going to be different....

Seemed really genuine at first - small payments for quick surveys which is fair - didn't take long to achieve the minimum cash out of £4 - but how to cash out when all attempts at submitting I'd are doomed to failure! Why they even need photo id is beyond me but after about 10 attempts I contacted customer service who at first seemed responsive then said the issue was nothing they could help with. Another dead donkey!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Maybe a scam

Fair enough. It pays out in the surveys. Yes, I don't know if it pays into your PayPal or not because I haven't made enough yet. But every game I've done on this site so far not one of them has paid me even though I've completed each step. Not very happy cuz I could have played these games on other apps and been paid for it instead of do it on this one and they don't even pay me even a penny. Not fair

6 January 2026
Unprompted review
Rated 2 out of 5 stars

£13.96 Cashout Requested on 25th – No Response from Supportrt

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment.

I have contacted their support team multiple times, but I have not received any response or update regarding this payment. I have double-checked my PayPal details, and everything is correct.

The lack of communication is very disappointing. I expect a clear explanation and prompt payment. Waiting weeks for a small cashout is unacceptable.

I hope Eureka resolves this quickly, but this experience has been frustrating and shows poor support practices.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware, scammers.

I was paid for my first two PayPal cashouts, which shows payouts can work. However, my most recent cashouts (£4.02 and £7.59) were confirmed and promised within 1–2 days and never received.

I emailed support more than 15 times and was repeatedly told I would receive a response within 24 hours. No resolution was provided, and communication effectively stopped.

Withholding confirmed earnings while ignoring repeated contact is unacceptable. Based on this experience, I would not recommend this platform.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive customer support and no payment

Customer support is unresponsive, they won't respond to you if you mail them for delayed payment! They claim payment is 1-2 business days, but they will not pay. BEEN WAITING FOR MY PAYMENT FOR OVER 2 WEEKS now. No response or payment whatsoever. AVOID THEM!

23 December 2025
Unprompted review
Rated 4 out of 5 stars

Positive experience with App.

The app format itself is user friendly. Everything is easy to find.
Surveys are plentiful, Unfortunately many appear to be "closed" when attempted. Actual disqualifications can be frequent but no more so than other apps of this type. In fairness disqualifications often come with a token couple of pence reward, which is a gesture not offered by many a survey site.
I have only cashed out once, today. All went fine and payment arrived immediately. I was initially concerned with providing driving license photo ID but in the end, for whatever reason, the payment went through without it. Maybe through phone number verification but I don't know so can't accurately comment on this aspect.
The app has other strings to it's bow in the form of games, quick polls, videos etc, so it's an engaging and interesting app.
I haven't used support, so can't comment on the service.
In conclusion, I got some enjoyment from using the app, and received immediate fuss free PayPal payment so a positive experience was had.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Trash

Trash, I see why they have a 1.8 star rating. 4 days and I've yet to receive my cash out not have I received an email back from support. Which I had to Google to find, they don't even have a way to contact them via their website. Scam, stay away.

31 December 2025
Unprompted review
Rated 2 out of 5 stars

customer service is not very good

customer service is not very good. I’ve had ongoing trouble getting credit for the offers I download and complete. Even when I follow the instructions exactly, I often don’t receive any credit for the time and effort I put in

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Robbers

they allowed me to sign up and take surveys until i reached the cash out threshhold then they verified my account through my cell phone number then they wanted a selfie with my gov. issued Id and I do not do that because my SSN is on it and according to my friend they cannot force me to give them my SSN. they are just using it to rob people but we are gonna have a look into it.They know what they are doing.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Very bad app

Very bad app. I played all the levels of a game I started. Well now they won’t payout once I completed the game. Eureka sends me to game support and game support sends me back to eureka. They both keep lying. Worst game ever. All they do is scam people

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Because I took a picture with a good…

Because I took a picture with a good lit room and its taking me back to the same page takea picture I try 30 times and it stills taking me to the same page. I had cashed twiceveforewhy i have to verify myself again.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I really do not understand the bad…

I really do not understand the bad review I saw on this app, cus so far euraka has been very very rewording for me, like I cash out almost everyday and within seconds money is in my PayPal, yes I do agree sometimes some review may not pay after you finish survey, but overall it been the best paid app I have ever used, I mean euruka also gift you some cash when you complete survey or regularly pick surveys, which is really cool… they are the very best and am very glad I found this app

14 December 2025
Unprompted review

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