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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with complaints about surveys kicking them out, not paying out, or requiring personal data like ID without clear explanations. Reviewers also frequently mentioned poor customer service, characterized by a lack of response to emails and an inability to resolve payment or app-related problems. Conversely, a small portion of people felt that the app was user-friendly and offered quick payouts, especially for those who had been using it for a while. Some also appreciated the variety of ways to earn money beyond surveys, such as games and offers, finding the payout rates competitive compared to similar platforms.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting issues with non-payment or... See more

Application

People report negative experiences with the app, with many reviewers calling it a "waste of time" and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant frustration and... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that support teams... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

Shame that I didn’t checked out on here before starting that crap, but thanks for the reviews and just started, well, I wasn’t doing nothing and wander to see what kind of stuff it’s this. Surveys... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more


1.6

Bad

TrustScore 1.5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID SCAMMERS

Never pay out. Just take personal information. Scammers who never reply to emails. Should be investigated for false advertising.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I first gave a good review yesturday…

I first gave a good review yesturday but have been unable to cash out as system says my id is blurry. So i am retracting my previous statement and deleting this app. My apologies fir my misrepresentation the first time.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Lots of surveys and games are disappointing

I haven’t had an issue get what it says I have earned but the surveys shut down quite often and don’t pay out or they don’t open at all. You can also play games and earn money some are good for recording your payments others you pay numerous level that don’t record that you have played them. Others you are one level from a payout and you can not win the game unless you pay money for extras which isn’t fair if it’s a game that says you get paid a few Pennie’s for playing x number of levels why on earth would you pay $3+ so you can complete 1 level

3 February 2026
Unprompted review
Rated 2 out of 5 stars

I am tired of spending 5 minutes on 3…

I am tired of spending 5 minutes on 3 min survey or completing a survey ..then it magically saves my answers and kicks me out or does not compensate..you need to test the survey you ask us to do or have options to use before placing them on your website/app.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't pay for survey time

I have not got paid on several surveys today go through them just to get kicked off no pay this isn't the first either this has been happening I'm getting fed up considering to delete the app

26 January 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE: UNPAID CASHOUT & NO RESPONSE FROM THEIR SUPPORT

I requested two cashouts on 12/10/2025 from Eureka and SurveySpin, both apps owned by SocialLoop, LLC, and never received the payments. I contacted support via email three times (the most recent on January 15, 2026) and received no response. I also attached screenshots with proof of my cashout requests to those emails. My PayPal information was correct, the cashouts were completed within the apps, and I have dated screenshots documenting the entire process.

The only communication I received, on 01/21/2026, from SocialLoop, LLC was an identical copy-and-paste reply left on my reviews for both Eureka and SurveySpin on the Apple App Store. This response is nothing more than a fake public acknowledgment with no merit or follow-through.

The company has been notified that its continued lack of response is being fully documented, and that this documentation, along with supporting evidence, will be included in each formal complaint and any further proceedings. These will include reports to the California Department of Financial Protection and Innovation, the California Attorney General’s Office, and the Federal Trade Commission, as well as escalation through PayPal’s dispute resolution process and, if necessary, small claims court and other legal actions. This company will also be reported to the Apple App Store with a request that the Eureka and SurveySpin apps be removed. At that point, the company may be forced not only to issue my two missing cashouts, but also to face significantly greater financial consequences.

Based on my experience, I strongly caution others before investing time or personal data in this company, and I encourage users who have experienced its unfair and deceptive business practices to report them immediately. This company is not a BBB-accredited business. Their listed address is 1111 Brickell Ave, Fl 10, Miami, FL 33131. The individual listed as their manager is Kirby Gee.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Straight Forward Cash

So far I’ve successfully cashed out over $80 USD. I’ve never had any problems cashing out, but I did link my bank account to be able to cash out easier. No ID required in my case. So far nothing but great things.

I’m not a huge fan of the surveys, but I do like playing the games for money. As a SAHM it’s just a bit of free cash to get matcha or something. Ha, I’m lying. My kid usually asks for it for robux or toca Boca packs.

20 January 2026
Unprompted review
Rated 3 out of 5 stars

I’ve made $140 over the past year with…

I’ve made $140 over the past year with this app, never had any problems. I’ve been a priority member with a verified account so I’ve had access to instant cash outs and they would cover the cash out fee. Now, they have added a new feature where you can’t receive instant cash outs without verifying your id. Two days ago I requested $5.01 and got the email saying it was being processed and it would be 1-2 business days. It’s been 2 business days and still nothing, it could just be delayed bc I requested over the weekend but I’m not happy that I don’t get instant cash outs anymore.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam Scam Scam...

Scam Scam Scam.... Don't waste your time with this app they won't pay out. I spent lots of time and thought the app was really good and easy to use until I tried to cash out. U go through this verification process then lastly they send a code to your provided phone number only the DONT! I contacted their support team and was met with nothing but a "oh well" attitude and a firm stance they did send me the codes. Absolute joke of an app. AVOID AVOID AVOID!!!!!!

20 January 2026
Unprompted review
Rated 1 out of 5 stars

People are right

Provided id when I signed up and I asked 3 weeks ago for money I've never received and they never reply back either, this is the eureka surveys with the green dollar sign as its logo so hopefully im reviewing the right app.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the #1 survey app I highly recommend

Omg! I think this is the one! I just fooled around with it one day because I wanted some thing different and I'm in love literally! So much more faster than other survey apps! And the daily polls add up that helps! I cashed out in way less time than the others that take me two days to cash out! I highly recommend this right here!!!!

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

I submitted a request for support to Eureka Support for their app on January 4. I have not yet received a reply, and it is January 15. I have reached out to them twice to alert them, but it hasn't helped.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers! I do not trust Eureka Surveys - ID before cash out NO ID = NO PAYOUT

I do not trust Eureka Surveys. After spending time completing surveys, I was surprised to find out that they require a photo ID just to cash out. This was never clearly explained upfront. I’m not comfortable sharing sensitive personal information like my ID with a survey app, especially when there’s no strong transparency about how that data is stored or used. Because of this requirement, I won’t be cashing out and would not recommend this app to others. I had to let go of 7 dollars since my privacy is with more

12 January 2026
Unprompted review
Rated 5 out of 5 stars

They payed me out

I am pretty confused because everyone here rating them bad as scammers.. they payed me out 9.99£ in 2hours on a virtual bank card!!

13 January 2026
Unprompted review
Rated 1 out of 5 stars

The amount of time I spend on surveys…

The amount of time I spend on surveys only to say something went wrong or redirect and there is no pay for my time. The surveys are very redundant and very low pay. Surveys will advertise for a timeframe and actually give another timeframe when you have started. Would not recommend wasting your time here.

12 January 2026
Unprompted review

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