eu.stanley1913.com Reviews 441

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently satisfied with the product quality, noting that items are well-made, durable, and perform as promised, keeping drinks hot or cold for extended periods. Many appreciate the design, practicality, and ease of use, with some even finding that the products help them increase their water intake. Reviewers frequently praise the fast and unproblematic delivery, with items arriving well-packaged and in perfect condition. However, some people were dissatisfied with the customer service, reporting a lack of response to their inquiries and tickets regarding missing or undelivered orders. There are also instances where orders were marked as dispatched but never arrived, or tracking information showed no movement, leading to frustration and unreceived items.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and performance of... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many consumers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Response time

Reviewers highlight significant dissatisfaction with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really happy with my Stanley – it works perfectly and is by my side every day. The quality is excellent and it does exactly what it promises. (Order EU669896) The only small issue was that the... See more

Rated 2 out of 5 stars

My package was returned (I never picked it up) and I wrote them numerous emails asking for a refund. Absolutely no answer. Don’t order from this website - if something goes wrong no one is going to h... See more

Rated 5 out of 5 stars

I've purchased several Stanley products over time, and I can honestly say I’m extremely satisfied with all of them. The quality, durability, and design are top-notch. My absolute favorite is the Que... See more

Rated 5 out of 5 stars

J’adore Stanley! Whenever we meet, Stanley never disappoints! Graving for something hot? He’s your man! In need for a refreshment? Don’t hesitate twice! Stanley keeps its promise and delivers, time af... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

441 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 2% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing personalized Stanley

I recently ordered several personalized Stanley Cups and was thoroughly impressed! The website was easy to navigate, making the ordering process smooth and enjoyable. I loved the wide range of personalization options that let me add my own touch. The cup itself is high-quality, stylish, and keeps drinks hot or cold for hours. I’m so happy with my purchase and will definitely be ordering again!

27 May 2025
Unprompted review
Rated 4 out of 5 stars

Our Stanley collection gets bigger…

Our Stanley collection gets bigger every year and reaches over a dozen of various cups and bottles from this brand now. We just all absolutely love them all! The quality is outstanding, they don’t spill and most importantly: They keep cold drinks cold. Only downside is, Stanley does not exactly support repairing or keeping your once bought Stanley product for as long as possible. It’s the opposite, when something breaks or gets lost, they don’t offer spare parts. Also I cannot understand why they can’t offer existing customers to update their „regular“ Quencher to the leakproof and way more convenient flip straw one by selling the straw lid separately. I had actually reached out to customer service regarding this issue and the response was not very satisfying. So I literally „had“ to buy another Quencher as we are always on the go and have three little ones and so we need a bottle where nothing sticks out or spills out and that can be carried and thrown almost everywhere.
So other than the missing customer orientation, but the sole focus on profit, Stanley products are definitely a good investment.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I was really excited to purchase my…

I was really excited to purchase my Stanley product, as I had heard great things about the quality. Unfortunately, my experience has been very disappointing. After only a short period of normal use, the lid suddenly broke, without any dropping or misuse.

I contacted customer service hoping for a solution, but I was told there would be no compensation or replacement. For a brand that markets itself as durable and reliable, this is extremely frustrating and unexpected.

I expected much better quality and customer support from Stanley. I will think twice before buying from them again.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Best money spent

Best money spent. It all started with the crossbody bottle. Now I have a whole family + I gifted two to my parents who asked me to buy them more and now all there golf friends and getting one too.
I am impressed to see a product that is as pretty as functional. I left the bottle under the sun for a whole twelve hours in the car. And the water was still iced. Honestly, I cannot talk enough about this brand. And bonus for the lids that can be screwed both ways and that you can slide the one with straws with the sip side.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Stanley Quencher ProTour – Coastal Teal Motion

I recently got the limited edition Stanley Quencher ProTour in Coastal Teal Motion as a gift for my daughter, and she fell in love with it instantly. The color is absolutely stunning — fresh, vibrant, and unique — and the design feels modern yet true to Stanley’s classic roots. She decorated it with stickers and now takes it everywhere: on trips, hikes, to the beach, and even just in the car. It’s become her favorite companion.

My wife and I both own older versions of the Quencher, which we still love, but the ProTour model is clearly a step up. One major improvement is that this new version doesn't leak when tipped over — once the straw is closed, everything seals perfectly. No spills, no mess. It’s a huge plus, especially for kids.

We love taking our Quenchers to the beach — nothing beats having ice-cold water all day long. We even bought special ice molds shaped like hollow cylinders made specifically for the Quencher. They last forever — sometimes even two days!

If I had to point out one minor downside, it's that the lid was a bit hard to open at first. But after a bit of use, it loosened up, and now even our 6-year-old daughter can open and close it on her own.

As for the store experience: top marks. The package arrived within about 3 days of ordering, everything was packed well, and we had zero issues. I just hope they start selling replacement ProTour lids soon — that would be the cherry on top!

Overall, I highly recommend both the product and the shopping experience. Beautiful design, functional upgrades, and a big smile on my daughter’s face — what more could you ask for?

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Stanley AeroLight Transit Mug

I’ve been carrying the Stanley AeroLight Transit Mug (0.47 L) daily and I love how it’s surprisingly lightweight yet tough, keeps beverages hot or cold for hours, and fits perfectly in my car cup holder without leaking. It’s also dishwasher-safe!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Perfect – Worth Every Penny!

I’ve been using my Stanley bottle daily, and I couldn’t be more impressed. The build quality is outstanding—solid, durable, and clearly made to last. It keeps my drinks hot for hours and ice-cold even longer, which is perfect for long workdays, hikes, or just staying hydrated on the go.

The design is sleek and practical, with a leak-proof lid and an easy-to-carry handle that makes it super convenient. Cleaning is also a breeze, which is a big plus.

If you’re looking for a reliable, high-performance bottle that looks great and performs even better, look no further. Stanley nailed it with this one!

Highly recommended—definitely a 5-star purchase!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Love Stanley Products!

I've purchased several Stanley products over time, and I can honestly say I’m extremely satisfied with all of them. The quality, durability, and design are top-notch. My absolute favorite is the Quencher, I use it every single day! It keeps my drinks cold for hours, is super easy to carry around, and fits perfectly into my daily routine.

I highly recommend Stanley!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Gotta love Stanley!

I already bought two big Quenchers and two small ones for me and my boyfriend, and we love them! I use them everyday, they‘re perfect for summer to keep your drinks cool.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve already ordered 4 items from…

I’ve already ordered 4 items from Stanley and I’m really satisfied. Delivery was always fast and everything was well packaged. The return process is clear and was handled quickly without any issues. The items I decided to keep are great quality and exactly what I was looking for. Reliable service and solid products. I’ll definitely order again!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Finally able to get the flip straw

I love the stanley quenchers and now since they added the pro-tour version with the flip straw it's even better. I only wish we got more color options for it like they have on the US site. Fingers crossed :)

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Lots of selection

Lots of selection, a clear website, a good price, fast delivery, and well packaged. There's nothing more to say. I'm very happy with my Stanley cup and will definitely order from you again.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

Easy and simple

My experience was great because when I started to order from the website, I felt secure buying and paying for my shipping. All the processes was easy and simple. Just needed some more fast shipping.

15 July 2025
Unprompted review

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