Clover Europe Reviews 

Very happy with the service received by Steve and also with the quality of the equipment and software. It was very easy to use as was getting hold of somebody that was human when needed. Steve was always available when we needed him and went well above his call of duty in assisting us with the software since we are not very computer literate. I highly recommend this company and the product and their staff in making it a place I would always return to

Excellent product excellent advice

Steve bassi was great and walked us through the whole process from initial contact to install and helped set up phone app as well.

Very enthusiastic and knowledgeable about product and competition.

No pressure showed us all the rates and benefits of choosing clover as well as helping us ensuring we had a smooth hassle free switch from our previous supplier.
Also he is on hand for any queries we have had from the beginning to date.

Great both Steve and clover 5* rated

I don’t normally do reviews but thought I had to mention what a pleasure it was to deal with Tania Goddard from first data. I’ll not go into detail about my previous card provider only to say I needed another card reader 5 weeks later still no joy. After speaking to several providers First Data was by far the best choice for me. Within 6 days I was up and running with 2 terminals and the info you get is unbelievable, I know it’s early days but so far so good, Tania Goddard was absolutely superb no pressure sales i actually had to ring her back to go ahead.

From start to finish the customer service I have received from Tania Goddard at First Data was outstanding! This lady knows her company products and it was clear from the first contact she knew what she was talking about and was very passionate about products First Data have to offer. She instilled complete confidence that I was about to go ahead with the best product to support my small business.

The card terminal I have chosen is the Clover Flex. It has a simplistic user interface packed with unprecedented essential underlying functions that allow me to conduct my business without the concern of recording card or cash transactions so do not underestimate the powerful tool this card reader is but I stress how SIMPLE this machine is to use. Touch screen/Android experience and beautifully designed. I know my customers will be impressed.

The Clover Flex will become an asset to my business for these reasons:
1. Top security with payments using encrypted data and a trusted name First Data/Clover
2. Professional receipt presentation at POS to include my own uploaded Company Logo with an option to customise the print out for additional advertising placed straight into my customers hands.
3. A complete breakdown of transactions on my PC that can be exported to Excel spreadsheet and also given remote access to my accountant with my permissions which I control.
4. Recent transactions on card reader.
5. Customer support and device support with remote access in case of any problematic issues.
6. Professional image and confidence for my customers making card and cash payments.

But it doesn't end there! Tania spent a considerable amount of time with me to explain the card reader functions with test transactions until I was completely comfortable with the device. I have no doubt the first client I use this card reader with would ever detect it was my first time using the device. I no longer have to record cash payments as the card reader will do that as well and print a receipt for receiving cash at the POS.

Thank you Tania for your help you are a true ambassador for your company and thank you First Data for raising my company image up a few notches and for taking the stress out of everyday transactions.

I shall be highly recommending this product to others because I was so impressed with customer care and the functions, look and feel of this top quality device. When you have the Clover Flex yourself you'll see what I mean! 5 Star *****

The customer service support we have so far received from Clover/First Data has been almost non existent. When we purchased the system from First Data we were told by the Rep that the system could do all sorts of things, however it has now become apparent that the rep has actually no idea of what he is selling or how it actually works.

I raised our issues with customer services who have passed it onto the complaints team, we are now over 5 weeks down the line and I am still awaiting a return call from the complaints team dispite chasing on a weekly basis.

Would I recommend Clover/First Data? Definitely not.

We’ve had great service and Jodie B Spiers has been every step of the way if I have a problem.

Since switching from rms to Firstdata i have made a massive saving on my merchant services and the rep Robbie Walters was amazing in assiting the switch over and is always on hand to help me with any queries. Also would recommend the new clover flex machine to any one makes running a business less stressfull.

Lying cheating fraudsters, I left the company I was working for six weeks ago, they are still taking money out of my bank account despite me notifying them that I have not used the machine and do not have the machine for the past six weeks. They have charged me 300 pounds for this privilage.

They keep fobbing me off apparently one of the contacts is in conferences until extremely late in the evening and can never answer his phone due to all of the conferences he attends. Despite the machine now being transferred for the last six weeks to someone else's name they continue to take money.

Lying, thieving fraudsters. I am certain the FCA and police would want to know about the company stealing from peoples bank accounts.

Since switching from world pay to the clover mini i have found the speed of my translations has increased as well has being a much better machine to use would highly recommend using clover. Thank you to Robbie Walters for making the transition so easy and always helping us out.

A great service from start to completion. Really pleased with the professional attention to detail from Tania Goddard with customer service high on her list.

Great product knowledge and training given to my staff who are delighted with the product / user interface.

Better still for us as the customer, savings were also achieved so all in all it was a win-win. I wouldn't hesitate to recommend Tania's services - in fact I already have and further meetings have already been made. A+++++++++

An ideal system that works for us a business. The break downs and statistics you can draw from it are great and useful to use when it comes to shifts, orders, takings and reporting. It is very easy to operate and the back office set up is dummy proof. Space saving all round, would highly recommend.

I have had my clover system for 2 years now and have never come across such a shambolic, rude customer service team and poor tech kit. The main unit broke within the first 3 months and had to send it back. The hand held unit broke and wouldn’t charge. And countless software issues that have harmed our sales. Clover are fully aware as we have contacted them many times via phone (costs a fortune to call!) and email but the latest issue, they don’t have an answer and don’t know when it’ll be resolved. We’re now having to resort to pen and paper for orders as the full system is unusable. So we’re paying for something that doesn’t work. Clover will not compensate or resolve and now we are stuck with this poor piece of kit for 2 more years. DON’T BUY THIS SYSTEM there are far better ones out there.

We have 2 sites and ordered main stations, mini stations and handheld devices all of which have worked perfectly. All were sold by Alex Chitaru who was helpful, honest and a pleasure to deal with. Highly recommend!

I have had my business for 20 years and many POS devices and companies over this period, Clover and First Data have been THE best i have ever dealt with, I had an issue with the clover system once in the last 3 years and they informed me before i even realised there was a problem out of hours and sent a replacement out within 24hours! I cannot fault either company. I am hoping to open in Europe next year and will definitly use a Clover device again.

I had been dealt with business consultant danovan he is a total liar and the company is in shambles despite my complain against him the company has failed to do anything about it so far he made me so many promises and nothing has been fulfilled he promised that he will credit me the amount to cancel my existing terminal which the company had failed to do for almost a year even until now I have not received any credit also he promised to give me Amazon vouchers none received also if ever I needed any help regarding the terminal or any issue he always just said that he will do but he never done anything about it resulting me getting into further problems if any of you are dealing with this company please find alternative you can definitely get a clover device from different company who could serve you slightly better or at least from business consultants point of view I had an experience in the past and my previous business consultant was very helpful all the time I couldn't care less about the company to whom I was with as long as my problems were being resolved straight away so please think 100 times before getting anything from this company directly.

I have had my clover mini terminal for over a year now and the service is the best i have had from a card machine company.
Julie has just assisted me in renewing my pci compliance for the second year and i would refer clover and first data to all other businesses.
The machine is very fast and my customers like to use it

I have been using clover in my grocery shops ( i have 3 in West London), since August last year. I like being able to log onto my other shops and check the card turnover externally and the customers love the machines. I have been helped with each installation and Julie often comes in to check everything is ok.
When i have to change one shop from sole trader to a limited company the transition was easy and i would recommend Firstdata and clover to all of my friends.

Innovative, clean, smart and a pleasure to use!

Seriously changed the way we operate, and has made our lives so much easier! All transactions recorded in one place, and simple to navigate!

Ok the fee is not the cheapest, but we shopped around and ended up paying about 50p more a month than a standard card terminal, which considering the abilities, is well worth it by far!

Avoid at all costs, does not do what you need, after sales is awful, I cant wait for my term to finish so i can go elsewhere. Now starting 2 more new companies, they will not be getting my business. They are lucky to get 1 star, unfortunately i cannot put 0 stars.

This device has changed everything for us in the most amazing way.
No untidy cables, less wires, less printers and most important of all less running around (for bills etc) which of course means less staff per shift.
The applications available has also transformed the way we operate, like the staff clock in clock out app.
Absolutely amazing device I can comfortably recommend it 100%..