Christian Louboutin Reviews 

Fragrances are out of this world and the bottles are amazing.

I was in the Birmingham Selfridges concession store on Friday 29th March to ask for a pair of shoes to be newly soled.
I was delighted at my experience to be met with a smile and a very professional lady who was warm, welcoming and also very engaging.
Thank you for being so kind and helpful and while I don’t recall your name, you certainly left an impression so please can you give and pass this feedback to her. She is a credit to your brand and operation.
She even laughed at my email being megaskill - which is of course a joke idea but she sussed it out it was me and a legacy thing pretty quickly!

Everything was perfect since the begining.
I Will return soon to see the news 😉
Thank you to all the people who made my order possible.

High level service, delivery on time, wonderful shoes and high class packaging

Easy and very fast. Recommended!!!

I love my new jenlove. I felt sexy, stunning and fabulous everytime I wore it. Its my new baby now❤️

Bought 5 pairs of louboutins total

Two of the 5 aren't acceptable, still looking to get an answer.. I've provided proof to your worker in Amsterdam PC. Hoofdstraat.

You can contact me with a proper solution.. until this is resolved I wont spend any more of my hard earned money..

Great service fast delivery.
Product amazing.

Over priced crap had better heels in river island for £50. My partner purchased me a pair for my birthday for just under £700. They arrived damaged, called straight away and sent pics and was told it was a manufacture fault, they told us we had to send back for another pair, partner explained they were for my birthday and second pair now wouldn’t be here in time for our weekend away In St Andrews where we had some lovely birthday plans and what the shoes were for! So they told us we could pay another nearly £700 to be sent another pair (£1400 nearly total for shoes we still waiting on) and to top all this off they had lost the first pair they sent me in dispatch so I’d already even waited longer on them arriving as it was. So ended up keeping them as I needed them. Tbh that’s not great for a supposed to be luxury brand and to arrive faulty when they cost £700 is a joke! And for customer service to not even rectify. This was my first time buying LBs and tbh I don’t think I’ll be purchasing ever again. I was going to be buying the matching bag at around 2.5k so would have even been happy if they’d gave me a wee voucher instead even just like £100 towards my next purchase on their site for having to keep faulty shoes but literally offered nothing but wanted me to pay again for something that shouldn’t have even arrived like that in the first place! Like do you not check your items before dispatch? Obv not! Never had any problems with my jimmy choos so will stay loyal to them instead way better quality!

*update I did contact again (as asked to below) they did nothing and practically said they didn’t tell me to contact (it’s literally below this review) so obviously they just write these replies to try look good because they have so many unhappy customers but they don’t plan on rectifying anything so honestly don’t waste your money or time on this company. Way better designer shoes and quality else where with good customer service. This is not a luxury brand at all. And have now changed their reply…. Joke of a company 😂

UPDATE!!!!!

Louboutin sent me the generic email saying that they care of their customers and asked me to email customer service !!!! I sent them many emails but NOTHING happened afterwards !!!!! I am very surprised why Louboutin does not care about their customers !!!!!!
I will NEVER AGAIN buy a Louboutin shoes !!!!!
They have the WORST customer service ever !!!!

I purchased a pair of boots on December 31st and wore them once, only to find that the leather on both heels were damaged. I promptly returned them on January 2nd for repair, and was informed at the shop in london that it would take 4 to 6 weeks. The store staff wasn't surprised at all seeing my damaged shoe. However, to my dismay, I received an email on February 6th stating that the repair would now take an additional 3 months due to spare parts availability issues. This extreme delay is unacceptable, especially considering the premium price point of louboutin brand.

I am deeply dissatisfied with the quality of the soft leather used on the heels of the boots, as they were damaged after just one wear. As a luxury footwear brand, I expected better durability and craftsmanship. Furthermore, the unavailability of spare parts is concerning, as it prolongs the repair process unnecessarily.

Due to this extended wait time, I will not be able to wear the boots this winter as intended, This stark difference in customer treatment is disappointing, especially when compared to other luxury brands that would typically offer a refund or replacement in similar circumstances.

Please refrain from the generic response about your team's dedication to customer service. Other luxury brands handle customer queries in a much more efficient and satisfactory manner, and I urge you to reconsider your approach in order to better meet the expectations of your clientele by replacing the boots.

Love Lady, Lydia and the team in Zurich. Very customer friendly and extremely helpful- my favourite shoes and favourite ladies! Just ordered 2 more pairs and can’t wait to try them on!

My husband surprised me with a pair of Kate for my birthday but he got the wrong size. We initiated the return process on January 4th, and as of today (FEBRUARY 20th) I still don't have the exchanged shoes. CL should be embarrassed for how bad their customer service is. So disappointed, won't be spending my money here again.

I went by today to have my shoes repaired, but to my surprise I was not helped, an employee said there was nothing they could do about it. One of the shoes was broken on the inside at the heel and I had the feeling that my foot was coming out, I thought I was being helped because then you pay a considerable amount for a pair of shoes, you supposedly have a guarantee and then you also offer them that you want to pay to fix it but no, they can't do anything about it and send you away Well, at Louis Vuoitton you will be reimbursed for a new pair (as they should if they say they can't do anything about the mistake). Having this pair of 795euros And 2 other sneakers of 2000euros both but I never Will buy at Louboutin, very bad service.

UPDATE: The store manager for Copenhagen reached out to me and explained that they of course would switch the boots! Great - thanks Julie! Back to happy wife, happy life mode ;-)

I bought my wife a pair of Chelsey boots for Christmas. I got them half a size wrong and she preferred another heel, so we wanted to change them. Our son was severely ill in January requiring 1:1 care 24/7, so when I wanted to do the change, more than 30 days had passed. I was informed that a strict 30 day return policy is in place, which I was informed was written in small letters on the receipt. More importantly, 27 days after the purchase I was writing with the store (Copenhagen) to do the same change but was not made aware that the option to change was expiring in 3 days.
I know that a rule is a rule, the boots haven’t left the box and have been in my home office all the time. Given the circumstances I am disappointed with this service for pair of €1500 pair of boots.

Excellent customer service and friendly staff

As a long-time admirer of Christian Louboutin's exquisite designs and craftsmanship, it is with a heavy heart that I pen this review. My recent experience has drastically altered my perception of the brand, particularly regarding product durability and customer service.
Four months ago, I invested in a pair of Christian Louboutin boots, drawn in by their elegant design and the brand's stellar reputation. These boots were not just an accessory but a statement piece for my professional wardrobe. However, during a series of business meetings in the city, the heel of one boot unexpectedly collapsed. This incident not only caused immediate inconvenience but also resulted in physical discomfort, necessitating a visit to a chiropractor.
The collapse of the heel mid-use raises significant concerns about the durability and quality control of Christian Louboutin products. For a brand that commands a premium price, such a failure is not only surprising but unacceptable.
In seeking resolution, I contacted Christian Louboutin's customer service, providing all requested documentation, including photos, the receipt, and the original box. The response was an offer for a repair service at a cost of £75, with a lead time of 6 to 8 weeks. This proposed solution is profoundly disappointing for several reasons:
• The 6 to 8 weeks timeframe for repair is excessively long, especially given the premium nature of the product and the brand. This delay is inconvenient, particularly with the change of seasons.
• The charge of £75 for the repair, on top of the substantial initial investment, is disheartening. It suggests a lack of confidence in product quality and places the burden of craftsmanship flaws on the customer.
• The requirement to personally deliver the boots to a store for forwarding to the After Care team is another layer of inconvenience. This assumes that all customers have the time and means to visit a store, which may not be feasible for everyone.
This experience has significantly impacted my view of Christian Louboutin. The quality of the product and the proposed resolution have fallen short of my expectations for a luxury brand. As a result, I am reconsidering my loyalty to and future purchases from Christian Louboutin. The brand's approach to addressing customer issues, particularly concerning product flaws, does not align with the premium experience one would expect.
In light of these events, I have decided to seek repair services from a local shoe repair shop. Should this prove unfeasible, I will regrettably have to discard the boots. This incident has illuminated the importance of not only the initial quality of luxury goods but also the aftercare service provided. Unfortunately, in this instance, Christian Louboutin has failed to deliver on both fronts.

Easy to order online, excellent service goods arrived within 5 days

**UPDATE** I have emailed CL as per their response below, only for them to tell me that these are velvet loafers and will soften over time! Unbelievable, for 1200 dollar shoes, i need to wait until they are a year old, worn and faded before i can enjoy them!. Dont waste your money on this company.

Hands down by FAR! the worst shoes i have ever ever had the misfortune of buying! I have worn these loafers for about the 8th time, in a deseperate attempt to make them wearable. Today is the last straw! I have got blisters on both ankles as well as the side of my foot. Im now wearing full length socks over the top of the plasters to try to walk to the nearest shoe shop to get some flip flops. I wish i could go back to the store right now to throw them at the sales staff!! These are absolutely useless.

I have been a very long loyal customer of CL - probably now for c. 18 years! Never had a problem and always rated their customer service.

However I have been highly disappointed of recent experiences. Purchased a very expensive pair of shoes, the black lace, "Follies Lace Gloss" in December 2018, given the price have hardly worn them (c. 4-5 times), especially given we had 3-years of covid and not going out!!

In November 2023 after wearing them to a dinner, I noticed the side of one of them had ripped (the lace ripped away), so I took them into the Mayfair store. The first assistant I saw said it "happens all the time". The manager then came and said it has never happened - I explained what her colleague had said, and she said "he is new". They took the shoes in for repair but refused to pay for the repair - which is shocking given the shoes are hardly worn, the tips of the heel have never even been replaced!!

In addition to this, on 26 January 2024 I emailed CL to ask when I would be obtaining my shoes back - they claim they sent an email on 7 January, I have checked all my folders including junk mail - no communication was sent to me!! And again, no apology or admitting they forgot to inform me.

I will now be questioning whether I continue my c. 20 year relationship with this shoe company.