Marcel at CL is amazing. My husband placed an order for a lipstick for my birthday, however there was a slight issue with the product. Marcel went out of his way to keep us informed, help us and resol... See more
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Review summary
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Amazing. Thank you so much. Every pair of Christian Louboutin shoes that I have owned and currently own I Adore. Highly recommended. Really fast shipping. Excellent customer service. Merci beaucoup. C... See more
Company replied
I was at the Miami store in design district Friday January 16th 2026 and I had a wonderful and great experience. At first I was told I had to wait outside before I can be help I’m guessing because of... See more
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The online process was seamless, easy to order and fast delivery, with full tracking details all the way through. Thw shoes were well packaged and the box was perfect, as of course were the shoes
Company replied
Company details
Information provided by various external sources
Visit Our Official Online Store in United States and discover our shoes, leather goods, beauty and accessories. Free Ground Shipping and Returns.
Contact info
Paris, France
- eu.christianlouboutin.com
3.4
Average
723 reviews
Asks customers to review
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Terrible company and product
I spent $1300 for this purse and the strap broke after one use - - - I immediately notified the company and received no help or satisfaction - - - DO NOT BUY from this company they are a ripoff
Proof of purchase - Order #10000260805
29 January 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our US and Canada Online Boutique Customer Service directly:
Email : customerservice.usa@christianlouboutin.fr
Phone : 1-888-856-8247
Your CL Customer Service team
Still waiting for a response
Still waiting for a response, 5 days ago I emailed you. Today I get a generic response.
Complaint made; nobody accepts responsibility of it.
Nice customer service! Faulty shoes - 3 months to even get a decent response
9 September 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for being part of our Loubifamily.
We are sorry to read that you have been disappointed with your experience.
Please be reassured, your dedicated Customer Service team is currently reviewing your case.
Do not hesitate to contact us should you have additional questions.
Your CL Customer Service team
Amazing service and really comfortable…
Amazing service and really comfortable shoes
12 September 2023
Unprompted review
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Sole of shoes lasted for a few hours.
Sole of shoes lasted for a few hours.
Nothing written on the descripition of the product about this.
26 August 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for being part of our Loubifamily.
We are sorry to read that you have been disappointed with your experience.
Our team is dedicated to providing excellent customer service and we strive for maximum satisfaction with every query.
We would like to rectify this situation and help make it right for you, please contact us at customerservice-europe@christianlouboutin.fr.
Your CL Customer Service team
Ordering from the Louboutin website
Ordering from the Louboutin website is an extraordinary experience. From the moment you enter the site, you’re greeted with a sleek, luxurious design that mirrors the elegance of their iconic red-soled shoes. The user-friendly interface makes browsing through their exquisite collection a breeze. Each product page is detailed with high-quality images and descriptions, ensuring you know exactly what you’re getting. The checkout process is seamless, and the customer service is top-notch, ready to assist with any queries. Plus, the thrill of receiving that signature red box at your doorstep is unparalleled. Shopping at Louboutin online isn’t just a purchase; it’s a lavish experience that makes you feel special from start to finish.
26 August 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
A wonderful shopping experience
A wonderful shopping experience. Love my trainers and delivered within a day!
29 August 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Worn for a few hrs and two holes in the soles
I bought a pair one week ago in Melbourne. I literally wore them once for not even half a day on carpet mainly and walking 20m on a footpath from the taxi to the restaurant. Both shoes have a five cent diameter circle worn already through the sole. I rang the shop and emailed only to be told that’s what happens and to take them to a restoration place. I spent nearly $1500 on a pair of shoes!!! I should not have had this response. To say how disappointed I am is an understatement
21 August 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our Asia Customer Service directly:
Email : eboutique.asia@christianlouboutin.fr
Phone : +852 2118 6560
top quality
20 August 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Simply love the website and the…
Simply love the website and the products, packaging Is good, the shoes are super glam and portable.
21 August 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Your account rep Brady is rude
Your account rep Brady is rude, disrespectful and not meant to be in charge of Customer relations at such a high end luxury brand. I will never shop online ever again!!! I just spent 7K on shoes and he is treating me like dirt and has hung up on me twice when I am calling to inquire about an order!!!! Disgusting!!!!🤮
20 August 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our US and Canada Online Boutique directly:
Email : customerservice.usa@christianlouboutin.fr
Phone : 1-888-856-8247
Your CL Customer Service team
Faultless and would highly recommend.
2 August 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Hello,
Hello,
I bought a pair of loafers a couple months ago, one of the pin securement balls came off on one shoe. I provided all the photos and all the information needed to process and haven’t heard anything in two weeks after a few follow up emails. I’m not looking to get new shoes, just one securement ball. It’s a shame that despite the high cost I’m getting really poor service.
Update 8/12- oddly enough, two days after I posted this I got an email reply, and Louboutin sent me the parts I needed in a timely manner. Thank you for sending me what I needed.
29 July 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
We're concerned to learn more about your situation. Our team is dedicated to providing excellent customer service and we strive for maximum satisfaction with every query.
We would like to rectify this situation and help make it right for you, please contact us at customerservice-europe@christianlouboutin.fr.
Your CL Customer Service team
My husband purchased a pair for my 60th…
My husband purchased a pair for my 60th birthday and the excitement I had for shoes ceased moments after putting them on. I was appalled that shoes that cost this much hurts that much!
8 July 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our US and Canada Online Boutique directly:
Email : customerservice.usa@christianlouboutin.fr
Phone : 1-888-856-8247
Your CL Customer Service team
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Absolutely shocking Customer service
Absolutely shocking Customer service.
Finally got through to a reasonable representative and he’s trying to assist me but it doesn’t sound hopeful.
Nearly £1000 for a pair of trainers , worn once in the house x2 studs have dropped out. Not had any force or any impact on the shoe for this to happen.
Told I need to travel 50 miles to have them repaired and pay for the costs of travel at my expense. Or my second option to pay for postage when they are a heavy weight.
They are clearly a defected product. I have many other styles similar with the studs that have lasted years.
Absolutely disgusting customer care - Treated better by Amazon!!
22 July 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for being part of our Loubifamily.
We are sorry to read that you have been disappointed with your experience.
Do not hesitate to contact us should you have additional questions.
Your CL Customer Service team
I’ve purchased the same product four…
I’ve purchased the same product four times and each time it has gotten stuck in a “processing” stage. I was told they were having “computer issues”. This last order is currently stuck in “order placed” status and I was told it would be sent 7/15 one day shipping. I’ve called for the 6th time and after holding 15 minutes I was told it would be shipped by today and I would receive it tomorrow. Needless to say it has not shipped yet. This is by far the worst customer service which I would not think going by the high end prices. I will NEVER order from them again. I’ve had much better customer service at my local gas station. This has been a TERRIBLE time consuming experience.
15 July 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our (US and Canada Online Boutique) directly:
Email : customerservice.usa@christianlouboutin.fr
Phone : 1-888-856-8247
Your CL Customer Service team
Best online experience
Best online experience. Louboutin delivered my order within 20 hours, with a custom card and beautifully wrapped. Highly recommended for those who wants to SURPRISE your partner last minute!
12 July 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
I almost died wearing a $1200 pair of…
I almost died wearing a $1200 pair of shoes. They say Louboutins are true to size but that's a BIG FAT LIE.
Anyone know how I can get my money back because I'm never wearing them again.
I will be talking to my lawyers if I don't hear back from Louboutin, because the Louboutin shoe I bought with my hard earned money inflicted serious injury to my foot.
12 July 2024
Unprompted review
Reply from Christian Louboutin
Bonjour !
Thank you for sharing your experience with us.
In order to assist you further, we recommend that you contact our US and Canada Online Boutique directly:
Email : customerservice.usa@christianlouboutin.fr
Phone : 1-888-856-8247
Your CL Customer Service team
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
Nothing in particular but everithing…
Nothing in particular but everithing worked easily and speedly.
Very kind and professional people at the customer assistance.
1 July 2024
Reply from Christian Louboutin
Bonjour!
Thank you for being part of our Red Sole family.
We are thrilled to hear that you enjoyed your experience with us.
We sincerely thank you for taking the time to share your feedback and we look forward to seeing you again in the future.
Your CL Customer Service team
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