Ethical Lettings Reviews 29

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a very positive experience with Ethical Lettings, especially during what was quite a stressful time! The team were incredibly supportive, understanding, and professional throughout the... See more

Rated 5 out of 5 stars

Ethical are definitely the best letting agent I have dealt with. I lived in a HMO through them and nothing was too much trouble when dealing with them. There were problems with some of the tenants... See more

Company replied

Rated 5 out of 5 stars

The ethos of Ethical Lettings speaks for itself. Its vision is to change lives and make a difference. Its approach to this is both practical & visionary. To reduce homelessness by helping those who fo... See more

Company replied

Rated 4 out of 5 stars

I would like to express my gratitude to Ethical Lettings for their professional and caring service. During 2020 they paid exceptional attention to ensure that landlords and tenants were looked after... See more

Company details

  1. Real Estate Agency

Written by the company

Social lettings agency offering guaranteed rent in Surrey and London. Supporting tenants to financial independence and improved quality of life


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Ethical Lettings, especially during what was quite a stressful time!

The team were incredibly supportive, understanding, and professional throughout the process.

They communicated clearly, were always helpful when I had questions, and genuinely tried to support me in the best way they could over the last few months. Their kindness and professionalism made a difficult situation much easier to manage.

I’m very grateful for the help and support I received from the whole team and truly appreciate the way they handled everything.

Thank you Ethical Lettings!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Ethical are definitely the best letting…

Ethical are definitely the best letting agent I have dealt with. I lived in a HMO through them and nothing was too much trouble when dealing with them. There were problems with some of the tenants but Ethical quickly dealt with the problems efficiently.
In my experience they went beyond there duties.
Thank you EL.
I will be happy if my new landlord is half as good as EL

17 January 2026
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you so much for taking the time to review our service ;-) Wishing you all the best in your new home ;-)

Rated 5 out of 5 stars

Ethical Lettings are superb

Ethical Lettings are professional, helpful and of course ETHICAL. We have used them for a rental property for many years and the whole experience has been trouble-free. Highly recommend

1 July 2025
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for taking the time to provide a review ;-) We are so pleased to hear of your positive experience.

Rated 5 out of 5 stars

Greatest Estate agent! Thank you Flora

Greatest Estate agent I have ever been with. Flora has guided me through everything and made settling in as easy as can be.
In this day and age it’s hard to come by honest, caring and compassionate people and estate agents and that is exactly what Flora and ethical lettings are! Thank you

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Make being a Landlord Easy!

I have rented out my flat through Ethical Letting for the last year, having previously managed it directly myself. They have been brilliant! They found a suitable tenant very quickly, anything that needed sorting they checking in with me and found the appropriate expert to fix the problem. They stay in regular contact and the flat has never been kept so well. I can not recommend them highly enough.

10 May 2024
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for your lovely feedback ;-)

Rated 5 out of 5 stars

Amazing people who work there

Amazing people who work there, especially Flora, who helped me and my daughter all the way through, couldn’t ask for an amazing person or company to help me In my time of need.
They have great communication with you constantly and always there to help in anyway!

25 April 2024
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for your feedback and we're pleased to hear about your positive experience. Please let us know if we can do anything further to help ;-)

Rated 5 out of 5 stars

Excellent, friendly and supportive.

We moved in recently and Flora and Laura have been really helpful and supportive. We had an issue with Universal which they quickly helped resolve. They are always happy to help and we are very grateful to them!

20 April 2024
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for your feedback and we're pleased to hear about your positive experience. Please let us know if we can do anything further to help ;-)

Rated 5 out of 5 stars

Very pleased. I’ve been very impressed with Ethical…

I’ve been very impressed with Ethical Lettings throughout. Flora has been amazing and always very helpful and made sure that I felt happy and settled in my new home.
Very happy with my experience 😊 thank you.

9 February 2024
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for your feedback and we're pleased to hear about your positive experience. Please let us know if we can do anything further to help ;-)

Rated 5 out of 5 stars

I have had a great experience with…

I have had a great experience with Ethical Lettings for 6years, they have been very reliable, polite and a true advocate for me when needed. In particular I would like to thank Abi & Laura for being supportive - thank you.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

I got recommended ethical lettings via…

I got recommended ethical lettings via my council as I was soon to be homeless. The girls on the team were so helpful and friendly. Their support and willingness to help was/is a god send.

Thank you so much!

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Making a difference

The ethos of Ethical Lettings speaks for itself. Its vision is to change lives and make a difference. Its approach to this is both practical & visionary. To reduce homelessness by helping those who for various reasons, are unable to. Form filling can be a struggle for the traumatised. Ethical Lettings makes caring natural. I salute the founder of this company.

11 July 2023
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you so much for taking the time to review our service. We're so pleased we have been able to help.

Rated 5 out of 5 stars

As a landlord and retired this was a…

As a landlord and retired this was a good way for me to find an agent I can trust and feel secure with. After 2 years I have been happy with their service. The rent received isn't as great as the present market but there are no fees to pay and no voids....so far very good

12 July 2023
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you so much for your feedback and we're so happy to hear you are pleased with the service.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Absolutely shocking company to deal…

Absolutely shocking company to deal with. I dealt with ethical lettings for about 4 years as they managed to shovel three large families in and out of a slum 2-bed flat above me in Godalming. Confrontational and quite remarkably unprofessional, they offer guaranteed rent by acting as a kind of middleman for problem tenants and desperate local councils. In the case of this particular flat, years of screaming, broken windows and restraining orders. I am very much looking forward to their response on here and hope it adopts the same belligerent style they use for both private email correspondence and facebook reviews (the latter sadly removed…they weren’t very positive, mostly them arguing with me)

Edit: to address to response below, the first tenant had FOUR KIDS FROM THREE DIFFERENT MOTHERS, and three of them were in the flat, 2 toddlers and a baby. This is a fantastic example of the due diligence EL does. Love the passive aggressive signoff guys at the end, stay classy.

16 October 2022
Unprompted review
Ethical Lettings logo

Reply from Ethical Lettings

Thank you for your review. Unfortunately the detail is not accurate. Firstly it was two families over a four year period from 2015 to 2019, each tenancy lasting two years. The first was a single parent with one child. The second was a lady with three children. Neither was over occupying the flat. Sadly the second tenant found herself in an abusive relationship which we supported her through. We handed back the property to the owner in 2019 because we became fed up with owner’s refusal to do the maintenance required. The tenant remained with us and has recently moved into social housing. She left her property in an immaculate condition and has always been grateful to us that we supported her through a tough time in her life when others did not and were quick to pass judgement.

Rated 5 out of 5 stars

An invaluable service to the local community

I have nothing but positive things to say about the team at Ethical Lettings. Not only did they offer my partner and I a lifeline when we were experiencing serious difficulties but have since that time been kind, respectful and always willing to listen to our concerns. If we have any queries, they are answered promptly and they coordinate with the local authorities seamlessly when necessary. I consider myself lucky to have them as landlords.

25 May 2021
Unprompted review
Rated 4 out of 5 stars

Thank you Ethical Lettings

I would like to express my gratitude to Ethical Lettings for their professional and caring service. During 2020 they paid exceptional attention to ensure that landlords and tenants were looked after amidst the COVID-19 pandemic and subsequent financial implications it had on the country and the world. Having Ethical Lettings taking care of our property gives me peace of mind and I can highly recommend them.
Thanks again
J.E. de Beer

20 May 2021
Unprompted review
Rated 5 out of 5 stars

Great company to work with

We have rented our properties with Ethical for many years now and have always been impressed with the team - they have worked hard, kept us informed, dealt with any tenants issues as they arose, and the rent guarantee provides a great security.

18 May 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look