Masonsresidential Reviews 

From first contact made with Jay his service was faultless. He also put himself out, so my husband could come back the same day after work, working out of hours. This was above and beyond service with a friendly and professional approach. He supported us as the sale progressed and kept in touch helping along the way. Thank you so much for all you have done and for helping us get in to our beautiful new home.

From the moment I spoke with Jay and decided to opt with using him as an estate agent I knew I had made the right choice. He is passionate and enthusiastic about what he does and knows the market extremely well. Safe to say he achieved the desired outcome and kept me notified every step of the way. I would recommend him highly, especially when others in the Brooklands area seem to be failing, I will definitely be using him again when I come back to the market!

Jay has been incredible in the sale of my house! He’s always on hand to answer questions and chase things along. He’s pushed the sale through just as much as I have, despite setbacks along the way. Couldn’t recommend him more!

My experience with Jay has been brilliant I’ve dealt with a lot of estate agents over the years but the professionalism from the start to the final completion was outstanding Jay kept me informed of ever aspect of the sale communicating with me my solicitor the buyer and his solicitor who was difficult to deal with
A outstanding service and I can’t recommend enough
Absolutely brilliant

Jay and his team made buying my first home feel far less daunting. Their communication and service were outstanding from start to finish. Jay kept me informed every step of the way, recommended trusted providers when needed, and, most importantly, made every property viewing completely pressure-free. I couldn't have asked for a better experience and would highly recommend him to anyone buying a home.

Jay has been fantastic throughout the selling process. He’s been present at all viewings and taken a lot of stress away. Highly recommend Jay and his team, they’re a pleasure to work with.
10/10.

If you want someone to actively sell your property and put in effort then go with Masons, you won’t be disappointed.

As a buyer, we found Jay to be helpful and informative. He was not pushy, but by the same token he was responsive and timely to all our enquires.

Jay really is a breath of fresh air in that he does what you would hope and expect an Estate Agent to do. He takes the effort to actually sell your property. He doesn’t just list it and sit back doing nothing and adding no value. He proactively promotes and sells your house. He takes time to understand it and manages the whole process from start to finish. His communication is first rate. He is honest, reliable, driven and personable. I’d have no hesitation in recommending him above any of the other agents in the area.

Jay is such an amazing person,truly dedicated, helpful, and a walking encyclopedia when it comes to real estate.

From the very first day I viewed the property to the moment he handed over the keys, the entire process was flawless. He made the buying journey feel personal. At one point, I honestly felt like I was his only client because of how quickly he responded and how proactive he was in finding solutions. He was incredibly patient, answered all our questions thoroughly, and gave excellent recommendations throughout the process.

If you’re thinking about working with him, don’t overthink it, just go ahead. You definitely won’t regret it.

Thank you, Jay. I’m truly grateful for all your help with our new home. I hope you continue to be recognised for your care, patience, hard work, and outstanding customer service. God bless you. Andy

​I recently used Jay Mason to sell my property, and the experience was excellent from start to finish. In an industry where fees can often feel inflated, Jay provides high-level expertise at a very reasonable and fair price point.
​What truly set Jay apart was his communication. I was never left chasing for updates; he was consistently one step ahead, keeping me informed at every milestone.
​Perhaps most importantly, Jay’s knowledge of the conveyancing and legal process was invaluable. He took a proactive role in managing the timelines with the solicitors, ensuring that the usual bottlenecks didn't stall the sale. His ability to navigate the complexities of the legal chain kept everything on track for a smooth completion.
​I would highly recommend Jay Mason to any seller in the UK looking for a knowledgeable, transparent, and dedicated estate agent.

I just want to say a massive thank you and leave a well-deserved review for our estate agent Jay Mason who truly went above and beyond throughout both our house sale and the purchase of our new home.

From start to finish, nothing was ever too much trouble. Every call and message was answered straight away, and we were kept updated at every stage, which made a huge difference during what can be a very stressful process.

He constantly chased solicitors, pushed things forward when needed, and really took a lot of the pressure off us, easing what could have been a very stressful experience. His professionalism, dedication, and genuine care really stood out.

We honestly couldn’t have asked for better support and would highly recommend Jay to anyone buying or selling a home. Thank you again for everything!

Jay was a great help to us as first time buyers. He even chased up our solicitors when things slowed down. Very straightforward and reliable! Would recommend 🙌🏽

We had a bit of a difficult transaction which couldn’t be helped by any of the parties, throughout this Jay was communicative, helpful, on the ball and always accessible. He worked hard with chasing solicitors and helped get our sale completed before Christmas. He was always there to answer any of my questions and provide reassurance. I would highly recommend Mason’s Residential for anyone wanting a personalised, tailored and efficient service.

Brilliant service from start to finish, Jay was very good he kept me informed at all times, he was always chasing the solicitors on my behalf, he would always reply to my emails and phone calls. He was very friendly and professional excellent service Jay well done 👍

We bought our first property through Masons, and he was amazing through the whole process going above and beyond. Jay was always available and if the solicitors were not responding quick enoughJay would find out any queries and get back to us within the same day. Jay kept us updated through the whole process. I would highly recommend Jay from Masons's as it was a very positive experience.

We bought our first property through Masons, and the experience was absolutely seamless. Jay was super friendly, professional, and always available whenever we needed an update. His excellent communication and support made the whole journey smooth and stress-free. Highly recommend!. We wouldn’t hesitate to recommend Masons and especially Jay to anyone looking to buy or sell a property. He turned what could have been a stressful process into a really positive and memorable experience.

Jay was great with his communication and was always available (even when on holiday)

I have already been recommending Mason's residential.

Thank you. Five star service.

Jay is very passionate and enthusiastic and we felt he has been genuinely so pleased for us fulfilling our dream and relocating ! He has been available to answer any questions and always called back if messages left
Thank you Jay .

Jay was amazing from day 1 , right til the end . And he had his work cut out with me .
At the end of the phone when ever I called or text him .
Thank you Jay

A seamless purchasing experience!

I'd highly recommend Jay for purchasing a property. He has always been there for communication, very responsive and easy to get hold of at any time of day. Myself and my partner were selling and purchasing at the same time and despite some hold-ups, Jay would constantly chase up solicitors for us and this massively helped push through our purchase and speed things up. We have now moved into our dream home, and this wouldn't of happened without him.