Eternity Modern Reviews 

Fastfrate,the Trucking Company Eternity Modern used to send me my loveseat, sent me an email the DAY BEFORE DELIVERY with THREE documents saying if I did not sign them, they would not deliver the product! After waiting four months to finally get the product, they give me 24 hours to fill out multiple documents. What if I didn't have a printer!! 

When I tried to open the other two attachments, they were CORRUPT and could not be opened or read. I had to call them three times to tell
they I could not open them. They tried to email the documents THREE
times and each time I could not open them but kept insisting I had to sign them to get my sofa delivered. Corrupt files!

The third document was the Damage Waiver which I could read and it stated they were not responsible for any damage to my property.- RUGS, WALLS ETC.

THEY WERE NOT EVEN COMING INTO MY HOUSE- IT WAS "CURBSIDE DELIVERY"- they were delivering it to my front door so why do they need a damage waiver? 

I finally had to phone them and ask to have them scan and email the information!! 

Last time I ordered from Eternity Modern,five years ago, I DID NOT have to jump
through these hoops to get a basic
delivery. The delivery rep I was trying
to deal with did not speak English
well and misspelled our delivery
address AND our Postal Code on the
Damage Waiver so I had to phone a
fourth time to get that straightened
out so they would come to the correct
address which could have been disappointing after waiting 4 months
for the product.
After all that hassle, the driver didnt even ask to sign the waiver.
Receiving a delivery should NOT be this difficult or stressful. The sofa arrived extremely well packaged to protect the contents in a wood framed crate but it took two hours to unpack with a crowbar and cut up all the wood and cardboard for garbage collection.

Ultimately, this MIA loveseat is beautiful. It is a sleek modern design & appears to be very well made. The velvet is gorgeous but the seating is "hard as a rock". It is supposed to be foam wrapped in down feathers but it is not at all comfortable like my
other furniture with foam wrapped in down feathers. It is not "medium soft" as advertised which is the disadvantage of buying furniture online. Hopefully it will soften with use!

Unfortunately, when buying from Eternity Modern, the delivery company is the ONLY direct communication you can have with a live person. If that person or company offers poor customer service, it reflects poorly on the company selling the product.

I bought the tired man chair in sheepskin for almost $3000. After five months use the front leg fell off - the screw is stripped and cannot be re-attached. Customer service decided to send me "upgraded" front feet. That word shows there is a known problem with this chair being cheaply made.

But the kicker is the shipping cost for this "free replacement under warranty" - $84.28!! Ridiculous for something that can't weigh 5 pounds. I'm disgusted with this company. I would not advise anyone to use them, you can find the same chair on multiple sites.

So far I have had nothing but a complete nightmare with this store. I ordered two custom chairs at over $5k back in November 2024, the whole process has been impossible and mystifying. I asked for clarity on dimensions and did not receive anything, it is now almost March and they have not even begun to make the chairs. I was told 9 weeks for delivery when I ordered them in November and it’s going to be another 3-4 months from now apparently, so a 6-7 month lead time. The communication has been abysmal and I have no idea whether to give up at this point or keep going. This is to say nothing of the final outcome or what the chairs will be like. They won’t give exact dimensions and are just saying I have to basically take the risk. On top of everything I’m an interior designer and this entire fiasco has essentially destroyed a job I was doing for which these chairs were the main focal point. I’m exasperated and will never use again. Furthermore the store associate has been uncommunicative, rude, and also asked me to communicate with him via text (very strange), and then recently berated me for texting him for an update about the order - when I would always prefer email as a standard method of communication. The whole thing seems completely chaotic and disorganised. Do not recommend! If I ever get these chairs and they are beautiful, I will update this review!

Very disappointing. They are selling fake copies of true Scandinavian design, made in China and Vietnam. For example they pretend to be selling the Arne Norell Sirocco chair, but it's just a fake copy that has nothing to do with the original chair or design.

Table arrived in a timely manner. Is very well made and looks great in my house.

If I could give Eternity Modern a zero-star rating, I would. My husband and I were gifted the Kaia Marble Plinth Coffee Table as a wedding present, and we were excited to add this beautiful piece of furniture to our home. However, when it arrived, it was cracked all around.

I attempted to resolve the issue with their customer service. I sent photos and engaged in multiple exchanges, but they kept insisting that the damage was "normal" and part of the "marble characteristics." Having grown up in a family with a construction business for over 30 years and having done several home remodels myself, I recognize the difference between something that is broken, cracked, or simply part of the natural look of the material.

After much back and forth, they eventually agreed to allow me to return the coffee table--but I was told I would be responsible for the return shipping costs. Considering that this coffee table weighs 600 pounds, the return shipping costs would have amounted to nearly the same price as the table itself. This left me with no choice but to keep the damaged product, which is now sitting in my living room, cracked.

What was supposed to be a sentimental wedding gift has turned into a source of frustration. I am extremely angry, disappointed, and disgusted with how they conduct their business. I hope nobody else has to go through this experience.

This coffee table is absolutely gorgeous and blends in perfectly With my decor.
Delivery was a breeze and quality is A+
Will definitely be purchasing again from this company.

I have a set of Mario Bellini sectional pieces and they are great, high quality and very nice looking. My only desired improvement would be to not have to wait for custom manufacturing but I understand that storing furniture pre created would probably increase the cost. If there's any way they could speed up manufacturing/delivery without increasing price, I would be very happy. All in all worth the wait though!

Horrible quality ,made in China ,great photos on the website but that’s where it ends.

Had a good experience with my first EM order. The dining table is gorgeous and so practical with my two teenage boys. Can't be more happy with it.

My $1200 Wassily chair arrived, and one side of the arm rest has a lot of (ugly) wrinkles. The other side has a white scratch mark. I immediately emailed them with 5 close-up pictures for a possible exchange/refund/resolution. They asked for a video of the chair, so I took a 23 sec video and sent it.
Then they emailed back asking for MORE PICTURES. Is this a joke?

It seems like they DON'T INTEND on helping me but instead just stalling.
I'd strongly recommend NOT buying from them.

Absolutely love my new Saarinen dining chairs. (Which btw retail at three times this price elsewhere)! Win 🎉

Great service and delivery! Very pleased with my purchase - will definitely buy from them again!

They have all the best designer pieces at a fraction of the cost. We love the two new chairs we got. It's exactly what it looks like on the website and super comfy.

Terrible Awful Horrific Customer Service!!!!! I ordered a $2300 coffee table on 7/11. On 7/19 the order status stated it was unloaded & arrived local & delivery was ready to be scheduled. After reaching out to deliveright their delivery partner, they deferred me to another delivery partner, who informed me that my order status was on hold, and she could not help me schedule delivery without any reason and then reached out to eternity, modern and right, who had no answers for me. I called. I emailed I virtually chatted for days, only to receive a nonchalant email from a "manager" named Mona who informed me that my actual order is still in fact at the warehouse and never was shipped out. No reasoning. No compensation. A lousy "apologies" when I asked for a phone call and called and left several messages. No manager would speak to me. None of the reps can help me or assist me and Mona responded in a condescending manner saying so that there's no misunderstanding. xyz. Between my frustration with wasting my time trying to figure out what was happening to not being able to have my coffee table sooner... to now having to wait another week+ ... The cherry on top was definitely Mona's rude response and nonchalant. The customer service rep told me that she was the only person working and Mona was the only manager. I can talk to yet emailing her requesting a call three times wasn't sufficient enough for her to pick up the phone and let me know what was going on. This is ghetto customer service. For how much their items are I expected better!!!!!!

Edit: Response to their Yelp response: This response is full of lies and you have to be joking LOL.. you explained over several calls? When was this?? bc the only time it was explained was an email from Mona today. Original scheduled date???? .. another LIE. Would you like me to post my "URGENT subject" emails and call logs asking to speak to a manager. and NO ONE CALLED!!!! Awful. The audacity to LIE! is crazy!!!!

Update 7/25: They cancelled my order LOL Terrible RUN

I recently purchased a beautiful chair online from Eternity Modern, and I couldn't be happier with the experience. The website was incredibly easy to navigate, with detailed product descriptions and high-resolution photos that made my decision simple.

When I had a few questions, the sales representative, Emily, was phenomenal. She was just a chat away, and her responses were not only quick but also super friendly and spot-on.

The entire process, from placing the order to receiving progress photos/video and the delivery updates, was seamless and efficient.

The chair arrived promptly and was expertly packaged to ensure it arrived in perfect condition.
Eternity Modern and their exceptional team, especially Emily, have earned my highest praise. I'll definitely be a returning customer!

Excellent customer service from start to completion. I purchased a beautiful desk lamp and will definitely shop again.
So much beauty!
Unique & chic balance is on point.

First time customer here, never heard of Eternity Modern before but decided to go for it and buy my dream coffee table. It came very well packaged, their customer service has been great, and shipping was normal. Can’t complain, you do really get what you pay for! Will be buying more products in the future :)

Bought a tulip dining table and it is beautiful!
Looks very sleek, it is all I wanted. Materials are beautiful - and it was very well protected for shipping, so no damage at all. Very heavy though, as expected (metal base + stone top). So I recommend professional assembly unless you have people to help.

What horrible customer service!
Ordering a custom colour chair (in white like that’s so bizarre) and not ONCE do I receive an update, progress report or anything to indicate that the item ordered 12 weeks prior was even in production. When I finally inquired, I received a snotty email response stating their 8-12 week policy.
Yet, I constantly receive email blasts to purchase additional items? You MUST be joking.
Do not order from Eternity Modern unless you want your items half a year later and enjoy being insulted and belittled.
NEVER buying from them again! #RoveConcepts #Wayfair